当工作或学习进行到一定阶段或告一段落时，需要回过头来对所做的工作认真地分析研究一下，肯定成绩，找出问题，归纳出经验教训，提高认识，明确方向，以便进一步做好工作，并把这些用文字表述出来，就叫做总结。优秀的总结都具备一些什么特点呢？又该怎么写呢？下面是我给大家整理的总结范文，欢迎大家阅读分享借鉴，希望对大家能够有所帮助。

客服部年终总结ppt篇一

今年四月，在参加了郑州水司王慧主任的培训学习后，客服接待员在加强学习原有供水服务接待岗位职责及熟悉各部工作流程的基础上，更进一步开展规范服务；并确保熟练掌握客服部下发的《供水常见问题》和业务知识，进一步强化综合业务水平，以应对用户的各类咨询，及时解决用户反映的问题，为提升公司客户服务工作打好基础。

客户接待办根据工作中的实际状况不断完善服务细节，对“当月投诉记录分类统计表”和各类服务记录进一步细化，方便随时查阅，使各项工作更加有序运行；每月及时对登记用户进行回访，以便掌握工作完成情况。九月份以来为了进一步提高工作效率，防止推诿扯皮，客户服务部加强了“工作联系单”的使用，对用户反映的问题随报随签，及时跟踪落实情况。对待“三来”用户，接待人员始终做到热情服务、耐心解答，对投诉事件做到件件有落实、事事有回音，严格执行“首问负责制”和“一站式”服务，让用户满意、认可我们的工作。

在日常工作中，客户接待办经常接到市长热线办、报纸报道的供水方面的信息，遇到这种特殊情况，客服接待员及时将问题上报，并主动与用户沟通，多次协调各相关部门前往现场查看、制定措施、化解矛盾，找原因想办法，尽快解决用户的各类用水困难，不让用户为用水产生麻烦。遇到不理解的用户，服务人员都会耐心解释，宣传供水条例，讲解供水知识，将用户不理解的地方解释清楚，让他们的问题得到处理，尽量做到让用户满意。

有一次，有位物业老板气冲冲来到接待办，叫嚷着反映问题，接待员王皎问清是由，开始打电话落实，因为牵扯情况比较复杂，所以在逐步落实时这位老板等不及，就发起了脾气。当接待员进一步耐心解释时，她不由分说把办公桌上的物品全都扔在地上，为了缓解气氛和用户情绪，王皎同志强忍内心的委屈，向用户做出道歉，虽然事后内心久久不能平静，但是为了公司形象，她还是及时调整心态继续投入工作。客服的工作平凡而琐碎，应对各类用户诉求和及时化解矛盾就成为了接待员们的必修课。因为工作需要，客户接待办的接待员今年相继调整过五位，每个人都遇到过不讲理的用户，不管遇到再大的困难，都会以维护公司的形象为主，为顺畅开展工作将自身情绪先放下，帮助每个用户解决问题。不管是谁在这个工作岗位上，都牢记客服宗旨和服务职责，为公司利益和公司形象兢兢业业无私奉献，不计个人得失。

为了提高工作效率，接待员们主动与供水热线、供水营业厅和其它相关部门沟通交流，互相理解、互相帮助，尽快解决用户来回反映而没有及时落实的问题，争取在最短的时间内让用户的问题得到满意的解决，进一步提升供水行业形象，提高工作效率，让用户放心我们的工作。

当然，我们的工作中仍存在不足，一是现在的接待、服务任务重，人员少，在岗接待员不断变换，客服人员业务水平还需进一步提高；二是进行系统培训机会少，只能在工作中总结经验；三是人性化优质服务不够，需要在以后服务工作中更加完善，不断从工作经验中汲取精华、学以致用，提高个人综合素质，进而提升公司良好的社会印象。

展望新的一年，我们要积极按照公司d委和本部门的要求，依照20xx年工作计划和责任目标，围绕公司及客户服务部工作，开展如下工作：

1、组织客服人员定期进行各项业务、员工手册及公司管理制度的学习，强化服务意识，完善服务内容，提高服务质量，深化优质服务；

2、每月及时做好各项记录表的汇总整理和用户回访工作；

3、主动和公司相关部门沟通，做到不回避、不拖延、不扯皮，提高用户反映各类问题的解决效率；

4、做好本部门每月的安全和卫生工作；

5、完成好公司和部门布置的各项临时任务。

20xx年我们将以创新的服务精神完成各项工作，深入落实服务承诺及“首问负责制”，强化“一站式”服务理念，提高工作时效性，增强工作主动性、积极性和创造性，让用户更加满意，努力使20xx年客户服务及各项工作取得新成绩！

客服部年终总结ppt篇二

xxxx年前三个季度的工作已经结束了，在全体员工不懈努力与坚持下，基本完成了前三季度的工作任务。具体分以下几方面：

首先我们认为公司的服务品质要上台阶单靠我们服务办的跟踪检查是远远不够的，所以在年初我们就制定了楼层兼职值班经理，由个楼层主任级人员担任，和我们共同配合，对各楼层的员工日常行为规范进行检查，从而在卖场检查方面力量得到加强。在本年第二季度，服务办带领各商品部开展班组建设。以商品部各区域为单位，具体在顾客投诉，领班交接班、导购日常考核方面进行建设，实行卖场互查、部门自查，每周由服务办带队进行二至三次联合查场并根据结果下发查场整改通知单(参加人员由服务办人员、部门领班、主任、楼层值班经理)，现场管理逐级负责、分级管理(服务办公司级→各商品部部门级→班长级→店长—员工)，加大力度。部门干部负责本部门的现场管理，有问题时可以及时处理，从员工接受和配合方面更有利于管理效果。建立店长培训制，进行销售跟进。

第三季度服务办对全员的服务质量跟踪卡进行了更换，并建立了全员服务管理档案，对全年违纪的员工累计超过6次，我们将暂停员工的上岗资格，进行培训并重新办理入职手续，使全体员工树立危机意识，全面提升服务品质，从而营造最佳服务环境，截止目前为止累计更换下发服务质量跟踪卡4000余张，在店庆前我们还在员工中推出了我微笑、我引领的服务口号，并组织制作员工微笑服务牌并全员下发，全员佩戴，通过这样的方式使全体员工都微笑面对每一位顾客，为顾客留住国芳百盛的微笑。八月份为了更进一步的提升服务品质，树立员工服务意识，还推出服务明星候选人共44人，起到了以点带面的作用。

在本年度我们多次利用部门例会或沟通会、专题培训等形式对楼层管理人员进行公司退换货规定、投诉处理技巧及精品案例分析培训，重点以规范自身接待形式、规范服务为主要工作目标，做到投诉规范化、接待礼仪规范化、接待程序规范化、处理结果落实规范化、楼层接待及记录规范化，(服务办定期检查，对不规范的管理人员进行处罚)，在今年8月份公司安排我对一线领班的投诉技巧进行培训，我精心准备后，带出了顾客投诉处理艺术，并得到基层管理的好评，通过本次培训提高楼层基层管理人员处理投诉能力。

xx年前三季度服务办全体共接待各类投诉371起完结率(质量类：224例，服务类:9例，综合类：131例，突发事件：7例)在突发事件处理方面，我们与保险公司又续签了投保协议第三方责任险(保费共3000元，三店同保)，只要是在我公司发生的突发事件，均属于保险范围，从而为公司减低了损失。

3、人员管理检查范围全面化、制度化。将二线和一线员工管理纳入同步轨道，进行日常监督和管理。依公司相关规章制度，一视同仁，严格落实，做到公平公正，不厚此薄彼，达到监督检查透明化，管理标准化，杜绝执行标准不一的问题，我们还制定了整改通知单。

对发现的问题及时进行整改，从而使部分工作得到很大提升，而且我们还加大力度对干部在岗进行检查，从以前的每天两次增加到四至六次，使各部门管理人员有了自律意识。在迎宾方面我们要求各楼层管理人员在每天员工进店前，就要站在员工通道迎接员工进店，通过这种方式，管理人员的亲和力得到加强，使各级管理人员与员工之间距离更加接近。

在每日的查场中服务办值班经理做到“三勤”手勤、腿勤、嘴勤。对发现的问题及时与部门反馈沟通，并下发整改通知单，提出整改期限，并检查跟踪，使发现的各类问题能得到及时解决(但也有部分问题得不到落实，主要以硬件问题为主，我们通过查场通报进行跟进)，杜绝一面讲，一面不落实的工作被动局面。

在xx年前三季度服务办对卖场进行检查，共计发现处理各类员工违纪5823人次，公司平均违纪率%。其中大部分员工都是给予批评教育为主，只有少部分经常违纪的员工给予经济处罚，从而也体现了公司人性化管理，降低了以罚代管的被动局面。

我们根据值班经理业务上存在的不足制定了系统的培训计划，定期进行商品知识及专业知识的培训，培训师由我部值班经理自行担任，用我们的弱项通过培训来补我们自己的弱项，比如我们部门有些同志不知道如何开展工作，那我就安排他们来讲“在工作时间如何有效的开展工作”，从而进一步提升了值班经理业务技能及处理顾客投诉水平，进一步完善自我监督、自我管理机制,前三季度度服务办内部共计各类培训近20余次。

客服部年终总结ppt篇三

我从20xx年6月1日西苑物业正式成立后，接管西苑物业客服部客服领班工作，负责客服组、清洁组、维修组的管理工作。历时7个月，从摸索到熟悉，边做边学，在我前进的每一步中，都得到了公司领导和同事的热情相助，得到了大多数住呢的支持与认可。在这7个月来，我们面对了很多压力，克服了很多困难，但我们却非常愉快和充实。因为我们有一只高素质的队伍，有一群热情、愿奉献的物业管理人。我们扎实工作，勤奋敬业，协调各方，周到服务，完成了各级领导交办的工作任务，具体情况如下：

1、管理处员工统一着装，挂牌上岗。

2、对住户、客户服务按中心要求规程操作，贯彻礼貌待人、化解矛盾、微笑服务，适时赞美等工作规程。

3、员工按时上下班，打考勤，请假需经班组及主管批准。

4、员工分工明确，工作内容落实到人，熟知岗位职责、工作标准、工作规程。

1、认真书写各项工作日志，文件、记录清楚。

2、建立了清洁、维修日巡检表，落实交班工作记录本。

3、客服组每周二下午召开一次周例会，在员工汇报工作的基础上，小结、点评、总结前一阶段完成的工作任务，同时布置新的工作任务，宣传中心例会规定，提出明确要求，及时上报主管，请示工作。

4、每月对住户来电来访进行月统计。接待来电来访共计2385件，其中住户咨询155件，意见建议43件，住户投诉69件，公共维修752件，居家维修740件，其它服务26件，表扬23件。

5、办理小区id门禁卡4571张，车卡380张，非机动车张。

6、建立完善的档案管理制度，对收集各类资料等文件分类归档完整，有检索目录，共计23盒。同时，初步实施了电子化管理，各种公告、通知、报告、物业费、业主信息资料，并同步建立电子档案，可随时调阅。

及时处理居家报修和公共区域的报修问题，半年居家维修服务量高达740件，公共区域752件，小区维修量大，技术人员少，要求维修工技术全面，并且还要带夜班维修工作和北苑日夜维修任务。维修工作人员总是默默地工作，从无怨言，从不计较个人得失。我们的张立勇师傅总是一手肩扛梯子，一手骑自行车，从这家到那一户，从来都是热情微笑，仔细讲解和宣传维修知识。汪学林师傅一次又一次“违规”配合业主买材料（我们一般要求业主自行准备材料），骑电瓶车到建材市场寻找匹配的材料，从来没有申请过一次路费和人工费，在繁忙的维修工作中，分担着一部分北苑维修工作，每次都是风风火火两边跑。维修师傅忙碌的身影，无数次地感动了我，各种重大维修、夜晚维修都是随叫随到，谢谢他们在自己的岗位上无怨无悔地奉献，真诚地执着地付出勤劳的汗水。

1、对正在装修的房屋，我们严格按房屋装修规定，督促户主按规定进行装修，装修申请、装修人员实施ab卡的管理，杜绝违章情况的发生。

2、对小区已装修业主发生房屋渗漏等情况，管理处采取几种方式帮助住户排忧解难，一方面打报告由学校集中处理，一方面报校修建中心，一方面积极联系施工单位。针对住户反映的问题，落实维修。

对公共区域日常设施、设备进行保养维护，及时通知电梯、门禁公司技术人员维保、维修。对小区路灯督促全面检修，供水供电系统及时查验、修缮、排除安全隐患，对小区公共区域便民晾晒等问题及时打报告学校筹建。

监督指导小区保洁工作，制定标准操作监督流程，落实分区负责制度，定人、定岗、定工作内容，每周定期检查制度，有效地调动其积极性，促进内部和谐竞争，提升小区环境质量。

生活垃圾日产日清，装修垃圾每周一次落实清理。园林绿化工作坚持每月对小区树木进行修剪、补苗、病虫除害、施肥施水等工作。目前树木长势良好，保证小区内的绿化养护质量。

共同进步，开展批评与自我批评，打造和谐、文明、团结创新的团队，提升物业服务品质，宣传物业的工作及中心的服务理念，保证畅通的沟通渠道，坚持正确的服务理念（有理也是无理），及时向业主提供安全知识、健康常识，天气预报、温馨提示等。嬴得了业主对物业管理工作的理解和支持。

经过7个月的工作，熟悉了基层管理工作流程，基本能够将所学知识与实践相结合，形成了自己的工作方式，也对中心理念有了更深刻的认识。我在工作中越来越感受到以诚待人，以诚处事，从短期看也许会给自己带来一些困扰，但从长远来看，其效果显而易见。无论是对物业领导，对同事还是对住户，诚实本身就是的尊重，以诚待人，才能得到真正的理解与支持。“劳酬君子，天道酬勤”。我们的业主群体属于高素质、高素养的知识群体，随着他们对物业管理工作的了解程度加深和关注度的提高，必然要求提高管理上的透明度，使物业管理行为更加规范。因此，诚信决不仅仅是个口号，而是我们发展和生存的前提。

这七个月的工作，也暴露了自身存在的问题和缺陷，如在设备管理上比较薄弱，与上层沟通上欠缺力度，有待在今后工作中予以改进和学习。同时，希望能有机会到比较成熟的社区学习，掌握更好的技能，提高自身的专业水平，多与同行进行横向联系。

新的一年，即将来到，决心在岗位上，投入更多的时间，更大的热情，完成上级布置的各项工作，不辜负上级领导的期望。希望我们的团队每一个珍惜在一起的和谐气氛，创造更多的惊喜和超越，更好的发挥团队精神，以“住户无抱怨、服务无缺憾、管理无盲点、工程无隐患”为工作目标，让我们西苑物业随着新年悄然而至的脚步，而潜入我们广大住户的内心而努力、奋斗！”

客服部年终总结ppt篇四

商场紧紧围绕商厦下达的各项任务指标展开工作，在加强管理、强化意识、开展活动等方面取得了显著成绩，为商厦的持续快速发展做了很大的贡献。

自08年开业以来，服装商场时刻以发展为前提，进行了三次大规模的经营布局调整，提升服装品牌结构，合理利用平效……使得商场能够快步、稳定地发展。

今年，我商场紧紧围绕商厦整体部署及08年全年工作计划开展工作。商场领导班子走出去考察、调研，反复推敲升级改造计划与实施细则，学习先进的经营理念，合理利用平效，成果非常明显。特别值得肯定的是，今年的升级改造中，我们采取了经营面积扩大，品牌升级，货位调整，店堂改造，加强管理等一系列强有力的措施，全体员工团结一心，共同努力，取得了一定的经济效益和社会效益。不仅提升了企业形象，而且销售业绩不断攀升。

回顾xx年的工作，可以概括为以下几大方面：

服装商场全年计划任务4400万，实际完成万元；毛利计划330万，实际完成万元，费用。

今年新增收了新品费、广告费、装修管理费和其他收入累计上缴纯利7万余元。取得良好的经营业绩，我们采取了如下做法：

1、紧跟商厦各种大规模促销活动，不放过任何销售机会。

根据商厦总体部署，在多次大型促销活动中，我商场都能围绕活动主题，积极配合，以活动和节日促进销售。在新发周年店庆、集团店庆、黄金周等重要促销时段，取得了良好的销售业绩和经济效益，最高日销超百万。配合商厦的活动，我们做了大量的准备工作，积极与厂家联系货源，增加适销品种，灵活促销，保底扣点，力保双赢。

2、扩大经营面积，合理利用平效，提升经营品牌。

品牌经营采取抓大放小的原则，调整引进了大小品牌80余个，年销售超百万的专柜有10余家。确保了我商厦经营定位的提升。

升级改造时，冯总带领商场班子成员及有关部门反复分析研究、精心策划，扩大了男装和运动休闲的经营面积，将原有服装商场的二层半楼拓展至三层半楼，整个男装和运动休闲的经营面积及经营品牌同步升级。男装由原有品牌20多家发展至61家，引进了培罗成、雅戈尔、九牧王、花花公子、哈雷纳？金狐狸等知名男装品牌30余家，国际运动品牌匡威、kappa入驻我商场；并引进了七匹狼、匹克、康踏、哥仑布、贵人鸟、豪健等国内运动休闲品牌及威鹏、佩吉、劲都人、旗牌王、伊韵儿等中性休闲品牌20余家，顺利完成了今年升级改造任务，受到了商业同仁及消费者的一致好评。

升级改造后，男装、运动调整扣点，平均增长了2％——3％。租金、管理费、人员工资等增加纯利润11万余元，为提高销售业绩打下了良好的基础。

为适应商厦整体形象发展的需要，在兼顾本次经营布局调整重点的同时，采用末位淘汰制先后淘汰了销售业绩不好的女装品牌10余个，并引进了卡琪露茜、雅诺、芙奈尔、蒂澌凯瑞、热度、范奈沙、科尚等10余家女装品牌。顺利地完成了今年的升级改造任务，为计划明年女装品牌的再次升级奠定了良好基础。

通过建立员工档案，了解了员工的第一手资料。对家里特殊困难的员工予以照顾，动员员工关心和帮助他们。主动从家里拿不穿的衣服和生活必需品给特困员工；员工家里盖房子，我们发动员工利用个人时间去她家帮忙；员工的弟弟出了车祸，我们问长问短尽量解除员工的后顾之忧。在我们的带动下，我商场目前已形成了有困难，大家帮的好风气。

3、发扬“勤俭善持”的企业精神，降低费用，节约挖潜，压缩不合理开支。

我商场在勤俭善持上，人人有责。以节约为前提，减少小后勤人员，压缩人头工资。原一层楼四个清洁员，现每层楼两名清洁员，洗手间的清洁员应一层楼两名，现两层楼两个清洁员。在人头工资上每人年节省近万元。

因商场大，费用高，我们将可利用的东西修修补补，凡是能用的，可修补的绝不花一分钱。由于我商场托管的专柜多，长途电话及传真较多，费用较高。我们与厂方沟通。动员各厂家自己安装电话，降低商场管理费用。

0x年的工作已近尾声，我们会把今年取得的工作成绩当作明年工作的新起点。总结工作经验，针对不足，在求实、做细、落实上下功夫。我们将继续在商厦领导的带领下，严格按照08年的工作计划开展工作：

1、08年，在经营管理中，紧紧围绕商厦的工作部署进行工作。在续约08年新合同的同时，将部分专柜基础扣点提高2———3个百分点，初步预计增加年租金15万余元，调整人员工资3万余元。

2、积极配合商厦做好1月15日和“4？15”两个店庆的准备工作，我们将把两次店庆作为08年上半年工作的重点。为了能在店庆期间有良好的销售业绩，给08年的工作开个好头，我们将提前组织货源，认真布署店庆期间工作的每一个细节，现场管理人员加大力度。力争在店庆期间取得了可观的经济效益，刷新我商场自开业以来日销的最高销售记录，成为08年的工作的良好开端。

3、5月份，我商场将全面调整女装的经营布局及品牌结构。本着以名优商品为主、完善品牌结构为原则进行升级改造。目前根据商场的经营面积，初步拟定借鉴国商的经营格局，将以往的中岛改建为侧边厅。我商场将以淑女装和仕女装为主打商品，继续培养米茜尔、柯蒂娜等一些知名女装品牌的忠实顾客群，并组织新品牌，调整10

15个有竞争力、有影响力、有特色的女装品牌，确保商场品牌组合的科学性、合理性。在调整女装的同时，不忘兼顾男装和运动休闲的经营状况。采取末位淘汰的原则，淘汰一些效益差的男装和运动休闲中小品牌，合理进行调整，在不影响销售的同时，确保明年区域划分整体规划的完整性，保证08年的升级改造的顺利完成。

4、在经营环节上，要求商场管理人员定期考察调查市场，具备预知市场行情变化的能力，熟练业务知识，研究商品流行趋势，掌握第一手资料，分析知名品牌的经营规模，认真学习其他先进企业的管理方法，查找自身管理工作存在的不足，拟定工作细节的补充计划和实施方案等，提高商场领导的综合能力，向商厦领导提供合理化建议。加大管理力度，向管理要效益。在总结今年经验与不足的基础上，拓展新思路，努力挖掘创造利润的新途径。加强员工培训，提高员工的整体素质。通过组织丰富多彩的活动，增强员工的凝聚力。力争在经营和管理方面，明年能够再上一个新台阶。

5、x年的工作重点是抓销售，提高利润。将明年的销售计划落实到各柜组，并由柜长落实到各专柜及个人，增强全员的紧迫感和责任感。每月按计划任务考核各专柜的销售情况，对销售前五名的专柜和后五名的专柜予以公布，激发员工的竞争意识，鼓励员工提高销售业绩；对销售排名后五名的专柜，与专柜人员一起查找原因，采取相应措施，进而提高销售业绩，对确无提高的专柜将予以淘汰。针对货品不实和卖场空的现象，我们将在充实货品种类和数量上下工夫，以柜组为单位，采取分片包干的原则。柜长主抓货源，有针对性地与货源不足的厂家和供应商进行沟通，充实货源，配合导购员做好销售的准备工作。凭借多样化，多品种的商品留住各种层次的消费人群。

客服部年终总结ppt篇五

转瞬间，20xx年在我们忙碌的工作中已经过去。

回首20xx年物业公司客服部，可说是进一步发展的一年，不断改善完善各项管理机能的一年。在这当中，物业客服部得到了公司领导的关心和支持，同时也得到了其他各部门的大力协助，经过全体客服人员一年来的努力工作，客服部的工作较上一年有了很大的进步，各项工作制度不断得到完善和落实，"业户至上"的服务理念深深烙入每一位客服工作人员的脑海。

回顾一年来的客服工作，有得有失。现将一年来的客服工作总结如下:

一、深化落实公司各项规章制度和客服部各项制度

在20xx年初步完善的各项规章制度的基础上，20xx年的重点是深化落实，为此，客服部根据公司的发展现状，加深其对物业管理的认识和理解。同时，随着物业管理行业一些法律、法规的出台和完善，客服部也及时调整客服工作的相关制度，以求更好的适应新的形势。

二、理论联系实际，用心开展客服人员的培训工作

利用每周五的客服部例会时光，加强对本部门人员的培训工作。培训工作是根据一周来在工作当中遇到的实际问题展开的，这样就做到了理论与实际的结合，使每位客服人员对"服务理念"的认识更加的深刻。

三、日常报修的处理

据每周末的工作量统计，"日接待"各种形式的报修均达十余次。根据报修资料的不一样用心进行派工，争取在最短的时光内将问题解决。同时，根据报修的完成状况及时地进行回访。

四、xx区物业费的收缴工作

根据年初公司下达的收费指标，用心开展xx、xx区物业费的收缴工作。最终在物业经理、书记及其它各部门的支持下，完成了公司下达的收费指标。

五、能源费的收缴工作

如期完成xx区每季度入户抄水表收费工作的同时，又完成了公司布置的新的任务-----xx区首次入户抄水表收费工作。

六、xx区底商的招租工作

制定了底商的招租方案，并在下半年成功的引进了"超市、药店"项目。

七、部分楼宇的收楼工作

在x月份，完成了x#、x#的收楼工作;同时，又完成了部分xx区回迁楼(x#--1、2单元)收楼工作。

八、"情系青海玉树地震"组织开展募捐活动

在得知青海玉树地震的消息后，物业公司领导立即决定在社区内进行一次以"为灾区人民奉献一份爱心"的募捐活动，这项任务由客服部来完成。接到指示后，客服部全体人员用心献计献策，最终圆满的完成了这次募捐活动。

九、节日期间园区的装点布置工作

用心完成各节日期间园区内的装点布置工作，今年公司加大了对圣诞节(倍受年轻人关注的节日)期间园区装点布置的力度，在小区xx门及xx区各大堂内购置了圣诞树及其各种装饰品。

十、业主座谈会

在春节前夕，组织进行了一年一度的业主座谈会。邀请来的各位业主在会上用心发言，对物业公司的服务工作给了充分的肯定并提出了合理的推荐。

总之，在20xx年的工作基础上，20xx年我们满怀信心与期望，在新的一年里我们坚信，只要我们勤奋工作，努力工作，用心探索，勇于进取，我们必须能以"最大的努力"完成公司下达的各项工作指标。

xx物业公司客服部

撰写人:xx

20xx年12

客服部年终总结ppt篇六

20xx工作已接近尾声，一年来，在公司经理室的正确领导下，各部门同仁齐心协力，共同努力，客服工作取得了一定的成绩。今年以来，公司经理室继续以抓业务发展及内务管理并重，实现两手抓，齐抓共管的管理模式，带领客服全体员工，团结奋进，客服管理工作取得了一定的成绩，客服水平也有了一些根本的提高。公司通过开展集中、统一的客户服务活动，进一步整合服务资源，促进以保单为中心的服务向以客户为中心的服务转型，不断提升服务水平，创造客户价值，积极承担社会责任，为公司永续经营打下坚实的基础。客户服务部紧紧围绕公司总体发展目标，在做好本职工作的同时做好服务创新，体现在以下几个方面。

主要从“内强素质、外树形象”着手，通过狠抓公司各岗位人员素质，进一步提高客户满意度，树立公司良好的对外形象。一个优秀的团队须有一个素质、技术过硬的服务队伍，今年以来，我部着重从完善制度着手，通过加大制度的执行力不断加大服务考核力度，以进一步提高客服人员综合素质。针对我司部分柜员在柜面服务礼仪方面尚存在不规范现象的问题，我司客户服务部着力抓好全体客户服务人员的服务规范性，并从加强服务意识、强化服务执行标准等几方面对客户服务人员做了一些强化训练，加大了现场监督考核力度，现场检查，现场指导，并予以相应处罚。通过一系列的措施，使柜面人员加大了操作的规范性，服务礼仪的执行上也有了一个很大的提升，也为我司不断提高服务水平奠定了很好的基础作用。20__年__月，总公司举行了全国柜面人员上岗资格考试，我部全体人员13人参加，合格9人，持证率达70%。此次全国系统的柜面人员考试，加强了客服人员对专业知识的学习，也提升了客户服务部的服务质量。

为进一步强化公司业务管理制度执行力建设，从制度上为业务发展提供坚强保障，客户服务部对于分公司筛选出部分需客服员工加强学习的文件和制度，进行了认真梳理及汇集，并制定了业务管理强化制度执行力工作及学习计划，按照学习计划，定期组织客服人员通过集中学习和自学的方式全面、系统地对相关业务管理进行了学习，要求所有参加人员认真做好学习笔记、进行测试并撰写学习心得；根据测试及检查情况，要求各相关岗位撰写整改报告。从自身出发，树立了强化风险意识，确保了此项工作的全面有效开展，切实提高了我司制度遵循和依法合规经营的自觉性。

我司按照上级公司文件精神，面向所有客户推出国寿“1+n”服务计划。旨在通过举办客户服务活动，不断密切公司与客户的关系，进一步提高客户满意度，树立公司良好的对外形象。为切实有效的开展活动，公司成立领导小组和工作组，并加强了对此项工作的宣传力度，按照活动组织、宣传方案逐一落实并有效实施各相关工作。提升了服务品质、增强了客户忠诚度，进一步提升公司服务水平，充分维护了客户权益，树立了公司良好社会形象。并通过上门送赔款等一系列的优质服务，为业务员的展业工作提供了很好的基础，也为加强我司与代理单位间的业务合作关系起到了很好的沟通作用。此活动的举办不仅增进了客户关系、提升了公司品牌知名度、也为巩固和带动业务增长注入了新的活力。

1、积极配合分公司做好vip客户工作

为了进一步构建公司vip客户服务体系，为vip客户提供附加值服务工作，分公司开展了面向全区vip客户提供特约商家优惠服务的活动，通过此项活动的开展，为树立公司良好社会形象起到了一个良好的作用，在一定程度上提升了公司的知名度。

2、公司理赔部把“上门送赔款”工作做细做新，积极为学生险业务拓展工作做铺垫，继续加强对一些在社会上较有影响力的案件的关注程度，真正体现公司人性化的理赔服务。繁忙的工作，有成绩也有不足，在做好总结的同时，要不断改进，现就不足与差距结合__年的工作如何进行改进做如下安排：

抓紧分公司下发的各类业管相关文件的落实及执行工作，继续做好客户服务部人员特别是新人的专业知识及技能的培训，提高服务人员的整体综合素质。针对客户服务部今年以来人员调整的客观原因，客户服务部新入人员对专业知识及业务技能的缺乏，__年，我部将继续采取多种方式及途径，对所辖员工进行定期与不定期的培训，从本职工作做起，对于相关岗位技能进行专门培训，加强所辖人员的职业道德教育，有针对性地组织和开展业务知识及服务礼仪培训，对于分公司下发的业管文件及时进行传达及学习，真正领会其操作要领，将其运用到实际操作中。通过培训，推行公司综合柜员制，更好的为客户服务。

各项业务竞赛活动的开展，更好地对业务发展提供强有力的业务支持及后援保障积极配合公司团险、中介、个险三支销售渠道开展各项业务竞赛活动，全力促进公司业务持续、健康地发展。以服务为本，促进销售，把日常业务处理和服务工作紧密结合，全面诠释国寿“1+n”服务内涵。

1、配合分公司在全区范围内将要实行的银行、邮政转账收费、转账付费项目实施方案，保证此项目的顺利实施。

2、保证“两鸿”满期给付、转保工作和银行、邮政转账收付费工作的顺利进行，同时为了提高销售人员活动量，挖掘积累客户，有效整合客户资源，做好客户的二次开发，努力促进转保，为20xx年开门红奠定基础，以进一步提升公司服务品质，增强客户对公司的满意度。

3、进一步加强柜面管理工作，营建良好的学习氛围，组织培训与自我学习相结合，建立体系化的培训教程，鼓励员工不断提高自身综合素质。

总之，客户服务部明年的发展思路将以加强客服队伍建设为根本，以加强柜面服务质量考核为重点，以人员管理办法为后盾，以教育训练为基础，积极推进柜面职场标准化建设，不断创新服务方式，建立科学、完善、严格的品质管理办法和监督、考核机制，提高客户满意度，提升柜面运营能力，防范经营风险，树立中国人寿热情、真诚的服务形象，使柜面真正承担起中国人寿品牌载体的重任。

客户服务工作是一项长期的工作，如何在激烈的服务竞争中处于不败之地，真正把对客户的服务做“好”、做“永久”、做到“深入人心”，并非一个人一朝一夕能够完成的，而是公司每一个部门整体的工作，人人都是公司客户服务链的一个关键环节，我们只有把客户服务各项工作及活动的开展与日常业务处理和服务工作结合起来，全员服务，营造良好的服务氛围，国寿“1+n”服务需要我们每一个客户服务人员去全面诠释，良好的客户关系需要我们每一个国寿员工去共同增进，客户的满意度与国寿品牌知名度及形象的提升将是我们每一个国寿人的责任与骄傲！

记得有一位实战培训专家曾说过，“简单的事情重复做，你就是专家；重复的事情快乐做，你就是羸家”。客户服务工作是一项长期的、较为复杂的综合性工作，我部将要求所辖人员在平凡的工作中，不断提高服务意识，营造全员为客户服务的氛围，将简单的工作做成不简单的事，达到客户、公司、自我的三嬴。

商场紧紧围绕商厦下达的各项任务指标展开工作，在加强管理、强化意识、开展活动等方面取得了显着成绩，为商厦的持续快速发展做了很大的贡献。

客服部年终总结ppt篇七

xx年度，我客服部在公司领导的大力支持和各部门的团结合作下，在部门员工努力工作下，认真学习物业管理基本知识及岗位职责，热情接待业主，积极完成领导交办的各项工作，办理手续及时、服务周到，报修、投诉、回访等业务服务尽心尽力催促处理妥善，顺利完成了年初既定的各项目标及计划：

截止到 xx年12月20日共办理交房手续312户。办理二次装修手续171户，二次装修验房126户，二次装修已退押金106户。车位报名218户。

以下是重要工作任务完成情况及分析：

一、日常接待工作

每日填写《客户服务部值班接待纪录》，记录业主来电来访投诉及服务事项，并协调处理结果，及时反馈、电话回访业主。累计已达上千项。

二、信息发布工作

本年度，我部共计向客户发放各类书面通知约20多次。运用群发器发送通知累计968条，做到通知拟发及时、详尽，表述清晰、用词准确，同时积极配合通知内容做好相关解释工作。

三、业主遗漏工程投诉处理工作

xx年8月18日之前共发出86份遗漏工程维修工作联系单，开发公司工程部维修完成回单28份，完成率32%。8月18日以后共递交客户投诉信息日报表40份，投诉处理单204份。开发公司工程部维修完成回单88份，业主投诉报修维修率43%。我部门回访78份，回访率89%，工程维修满意率70%。

四、地下室透水事故处理工作

xx年8月4日地下室透水事故共造成43户业主财产损失。在公司领导的指挥下，我客服部第一时间联系业主并为业主盘点受损物品，事后又积极参与配合与业主谈判，并发放置换物品及折抵补偿金。

五、培训学习工作

在物业公司杨经理的多次亲自现场指导下，我部门从客服人员最基本的形象建立，从物业管理最基本的概念，到物业人员的沟通技巧，到物业管理的各个环节工作，再结合相关的法律法规综合知识，进行了较为系统的培训学习。

总结：客服部门员工由一个思想认识不足、对工作没有激情的队伍引导成一个对公司充满憧憬，对行业发展和自身成长充满希望的团队;把部门员工由一个对物业管理知识掌握空白培训成一个具一定物业管理常识的团队。为业主提供规范、快捷、有效的服务，认真做好接待工作，为业主创造优美、舒适的生活、休闲氛围，提升物业的服务品质。

客服部年终总结ppt篇八

1、接收销售部移交购房合同、预告登记材料、客户资料及按揭材料，审核并建立客户档案及按揭贷款档案;

2、完成购房合同扫描、网上备案提交，确保资料录入正确。

3、整理银行按揭贷款客户的贷款材料、填写个人住房贷款贷前材料清单，将贷款材料送至贷款银行，完善按揭贷款档案;

4、每周跟催按揭贷款客户信息记录;

5、做好与公司客服纸质备案证明交接和业主签领记录工作。

6、完成预告登记业务，制作预告登记资料袋。

1、协助银行在驻场签约前与置业顾问的沟通和按揭工作培训;

2、负责协助银行进行项目备案(包括公积金项目备案)工作;

3、负责统计按揭签约客户台帐并对客户按揭资料进行初步审核;

4、将按揭资料准备齐全的业主资料与买卖合同递交银行审批。

5、负责与银行、公积金中心、房地局之间有关按揭方面工作的协调与沟通工作。

6、负责与置业顾问联系，促进客户备齐申请购房按揭贷款所需全部资料，跟进按揭进度，加速银行放款过程;

7、负责跟进银行报件与审批、完成房产抵押工作。

8、负责将客户购房按揭相关档案资料的整理、归档及返还工作;

9、提供相应报表，配合相关部门做好客户信息统计。

客服部年终总结ppt篇九

20xx年度，我客服部在公司领导的大力支持和各部门的团结合作下，在部门员工努力工作下，认真学习物业管理基本知识及岗位职责，热情接待业主，积极完成领导交办的各项工作，办理手续及时、服务周到，报修、投诉、回访等业务服务尽心尽力催促处理妥善，顺利完成了年初既定的各项目标及计划。

截止到20xx年x月x日共办理交房手续312户。办理二次装修手续171户，二次装修验房126户，二次装修已退押金106户。车位报名218户。

以下是重要工作任务完成情况及分析：

每日填写《客户服务部值班接待纪录》，记录业主来电来访投诉及服务事项，并协调处理结果，及时反馈、电话回访业主。累计已达上千项。

本年度，我部共计向客户发放各类书面通知约20多次。运用_发送通知累计968条，做到通知拟发及时、详尽，表述清晰、用词准确，同时积极配合通知内容做好相关解释工作。

20xx年x月x日之前共发出86份遗漏工程维修工作联系单，开发公司工程部维修完成回单28份，完成率32%。8月18日以后共递交客户投诉信息日报表40份，投诉处理单204份。开发公司工程部维修完成回单88份，业主投诉报修维修率43%。我部门回访78份，回访率89%，工程维修满意率70%。

四、地下室透水事故处理工作

20xx年x月x日地下室透水事故共造成43户业主财产损失。在公司领导的指挥下，我客服部第一时间联系业主并为业主盘点受损物品，事后又积极参与配合与业主谈判，并发放置换物品及折抵补偿金。

我部门工作人员在完成日常工作的同时，积极走进小区业主家中，搜集各类客户对物业管理过程中的意见及建议，不断提高世纪新筑小区物业管理的服务质量及服务水平。

截止到20xx年x月x日我部门对小区入住业主进行的入户调查走访38户，并发放物业服务意见表38份。调查得出小区业主对我部门的接待工作的满意率达90%，接待电话报修的满意率达75%，回访工作的满意率达80%。

已完善及更新业主档案312份，并持续补充整理业主电子档案。

协助三合街派出所对入住园区的业主进行人口普查工作。

为10户业主办理了户口迁入手续用的社内户口变更证明。

在物业公司杨经理的多次亲自现场指导下，我部门从客服人员最基本的形象建立，从物业管理最基本的概念，到物业人员的沟通技巧，到物业管理的各个环节工作，再结合相关的法律法规综合知识，进行了较为系统的培训学习。

部门员工由一个思想认识不足、对工作没有_的队伍引导成一个对公司充满憧憬，对行业发展和自身成长充满希望的团队；把部门员工由一个对物业管理知识掌握空白培训成一个具一定物业管理常识的团队。

工作中存在的不足、发现的问题及遇到的困难总结如下：

一、由于我部门均未经过专业的物业管理培训，关于物业方面的知识仍需系统学习，服务规范及沟通技巧也要进一步加强。

二、业主各项遗漏工程的工作跟进、反馈不够及时；

三、物业各项费用收取时机、方式、方法不够完善；物业费到期业主催缴1户，未交1户。水电费预交费用不足业主49户，未交7户。

四、客服工作压力大，员工身体素质及自我心理调节能力需不断提高。

五、客服工作内容琐碎繁复，急需科学正规的工作流程来规范并合理运用先进的管理软件来提高工作效率，简化工作难度。

六、对小区的精神文明建设，像开展各种形式的宣传及组织业主的文化娱乐活动工作上尚未组织开展起来。

日后工作的努力方向及工作设想：

我部门在做好收费及日常工作的基础上，继续加强员工的培训和指导，进一步明确各项责任制，强化部门工作纪律和服务规范，并按照目标、预算和工作计划及时做好各项工作。

一、对部门员工工作范围、内容进一步细化、明确；

二、加强培训，保证部门员工胜任相应岗位，不断提高服务质量；

三、强化部门工作纪律管理，做到工作严谨、纪律严明；

四、加强对各项信息、工作状况的跟进，做到各项信息畅通、准确。

五、通过部门的日常工作安排和心理调试技巧学习，营造出“在工作中锻炼，在锻炼中成长”的氛围，让部门员工有种“紧张但又不会感觉压力太大”的充实感和被重视的成就感。

六、积极学习科学正规的工作流程规范，合理运用先进的管理软件来提高工作效率。

七、做好小区的精神文明建设，开展各种形式的宣传工作，并定期组织业主的文化娱乐活动。同时积极开展并做好各项有偿服务工作。

综上所述，20xx年，我部门工作在公司领导的全力支持，在各部门的大力配合以及部门员工的共同努力下，虽然取得了一定的成绩，但还没有完全达到公司的要求，离先进物业管理水平标准还有一段距离，我们今后一定加强学习，在物业公司经理的直接领导下，依据国家、山东省、临沂市政府有关物业管理的政策、法规及世纪新筑小区《临时管理规约》为业主提供规范、快捷、有效的服务，认真做好接待工作，为业主创造优美、舒适的.生活、休闲氛围，提升物业的服务品质。

客服部年终总结ppt篇十

各位领导、同事大家下午好：

服务中心10—11月份工作总结如下：

服务中心的工作内容主要有：办理会员卡购物卡、解决顾客投诉、办理退换货、发放赠礼、寄存物品、商场内的广播系统、活动前期海报的派发工作。

在过去的两个月里，服务中心办理会员卡共计2万余张；截止到本月13号，办理购物卡共计人民币167900元；在11月份，我们服务中心与收银主管配合，顺利的把开业以来积压的全部退换货记录，纳入到财务系统内，并且，从11月份开始执行所有的赠礼发放登记都走pos结账；在对服务中心人员管理方面，目前，上午下午两个班次共计4人，每天每人都能很好的完成各项工作内容，对广播系统也能熟练掌握，每天商场内的播音能做到一小时一边人工播音。

不足的地方是：对超市内音乐的音量控制不到位，在这方面，应该做好每天不定时的巡店工作或者是及时与楼上防损做好沟通；在赠礼发放环节，应该及时与企划部门沟通，做到活动期间赠品不断货，活动结束后赠品不积压；目前，办理会员卡的系统存在一个问题就是，只能办卡，不能挂失、换卡、注销。

总体来说，服务中心的工作是渐入佳境。

元旦至春节的工作计划

年关将至，商场活动会有增多，这也正是考验我们服务中心员工工作态度的一个时刻，我们会做到以下几点：

1、我们会拿出最优质的服务态度对待每一位来到服务中心的顾客，凡事以公司利益为先。

2、服务中心会积极与各部门沟通，安排好海报的派发工作；

3、在办理大数额的购物卡时，也要做到细心、细致不出错；

4、退换货和赠品发放结账不出错。

5、做好商场的播音工作，挑选新年歌曲。

以上就是我们服务中心的总结与计划，谢谢！

客服部年终总结ppt篇十一

在20xx年初步完善的各项规章制度的基础上，20xx年的重点是深化落实，为此，物业部客服根据公司的发展和物业管理行业不断发展的现状，积极应对新的形式和需要，结合蔚蓝国际的实际情况，分批分次的对客服人员进行培训考核，加深其对物业管理的认识和理解。同时，随着物业管理行业一些法律、法规的出台和完善，物业部客服也及时调整客服工作的相关制度，以求更好的适应新的形势；

一个好的客服管理及服务，人员的专业性和工作态度起决定性的作用，针对07年客服工作中人员的理论知识不足的问题，20xx年着重对客服人员进行了大量的培训：

1、培训形式多种多样，比如：理论讲解、实操、讨论等，从根本上使客服人员的综合素质上了一个台阶。

2、本着走出去，请进来的思想，我们组织人员对仲量联行等兄弟企业的参观学习，使我们的视野更加的开阔，管理的理念更能跟上行业发展的步伐。

3、积极应对新出台的法律、法规，20xx年xx市新出台的最重要的一部物业管理行业的法规就是《xx市供热管理条例》，针对这一情况，商管公司领导及时安排客服人员参加了供热公司组织的条例培训，通过这次的学习，使我们的工作更加的游刃有余，同时，物业部客服在第一时间组织人员展开学习、讨论，并进行了严格的闭卷考核，使客服人员在理解的基础更加深了记忆，为1*年冬季的供暖工作做了充分的理论准备，确保了冬季供暖工作的顺利开展，截止1*年底未出现因供暖工作造成的投诉。

一个规范化的物业管理企业，必须做到收费工作和服务工作有法可依，严格按照物价管理部门的标准进行收费，1*年4月份，积极准备了相关的资料，将蔚蓝国际大厦物业管理收费的标准进行了年审，坚决杜绝乱收费现象，维护业主的合法权益。

今年5·12汶川大地震给很多地方造成了不同程度的破坏，西安作为离汶川不远的地方，影响也很大，国际大厦也受到不同程度的损坏，震后大厦的维修工作的协调跟进由物业部客服来负责，客服人员本着对公司高度负责的态度，从一开始就跟进着维修工作，同时对受损的业主的安抚工作也由客服人员具体负责，为了兼顾公司和业主的双重利益，客服人员经常与业主进行沟通、解释，由于部分业主的不理解，工作进行的很困难，维修工作也不是很顺利，但是，大家从没有就此退缩，最终，经过近一个月的时间，维修工作顺利完成，未出现业主闹事的情况，平衡了双方的利益。为了增强大家处理已经突发事件的能力，物业部客服申请购买了《xx省公众应急指南》分发给广大业主，使大家学习应变各类突发事件的能力。

随着科学技术的飞速发展，能源的使用越来越显得紧张，在各行各业宣传节能减排被提到了一定的高度。为了响应国家号召，物业部客服联系公司企划部制作了节能降耗倡议书并在业主中宣传，使大家养成一个良好的工作和生活习惯的同时达到节能降耗的目的。在达到节能降耗的同时，客服还根据西安地区夏天气温较高的实际情况，制作了一份防暑降温小常识分发到每位业主的手中，使大家保持着良好的工作状态，同时也提高了大家在遇到此类问题时的应急能力。

截止1*年底，国际大厦写字间累计交房180套，其中a座46套，b座134套。办理装修176户，随着像xxx等大型企业的强势进驻，xxx地区的商务氛围更加的浓厚，而国际的知名度也不断提升。

20xx年的物业费收取工作对于客服来说由于出现了汶川大地震等客观情况而增加不小的难度，在面对重重阻力的情况下，物业部全体客服人员不怕困难，凭借着耐心的解释和微笑服务，使业主逐步认识到客观实际情况造成的损失不是哪个人能左右的，全年物业费用的收取累计达到99万余元，停车费、广告费等其他收入28万余元，基本完成了公司年初制定的收费目标。同时对07年的欠费用户进行了积极的催收工作，除一些接房未装修户人在外地暂时无法收取外，其他均已清缴。

自20xx年9月开始交房以来，物业部客服根据业主接房时间的先后，分批次的上报开发商为业主办理房产证，截止1*年底累计办理蔚蓝国际房产证95户，保证业主在国际购房后的合法权益得到维护，同时也极大的提高了公司的诚信度。

物业管理主要由几大部分组成：客服，安防、工程维修、保洁，各部门之间相互配合，才能发挥物业管理的最大能量，过去的20xx年，物业客服与其他几个部门的配合总体来说是不错的：大厦的消防安全是第一位的，每年物业部要举行一次消防演练，物业部客服本着积极负责的态度配合安防顺利完成了1*年度消防演练工作；每年的供暖也是一项比较复杂的工作，事前联系、事中跟踪处理、事后解释这些都需要工程和客服紧密的配合才能完成，由于有了大家的分工协作，确保本年度供暖工作的顺利完成。凡此种种，说明一个，集体的力量是强大的，任何工作不是某一个部门能单独完成的，通过大家的配合才会有物业部的不断进步。物业部客服不仅在部门内部相互配合，同时也积极配合公司其他部门的工作，比如为提升公司的销售，配合相关部门发放公司销售宣传资料和对欠费客户的催款工作。

保洁工作运行两年以来，肯定的是整体层面有了很大的提高，但是，在一些细节方面做的还是不够好，物业部客服肩负着国际大厦写字楼部分保洁的检查、监督工作，通过这一年的工作，我们也根据保洁的实际情况适时对其进行改进，在09年保洁合同的续签工作中，物业部客服发挥了重要的作用，参与了保洁合同条款、保洁质量标准以及考核的修订，尽量能发挥保洁的积极性，以求更好的完成保洁工作。

经过我们对1*年的业主满意度调查统计如下，本次调查共发放调查表80份，收回78份，总体来说业主对物业管理的总体满意度为91％，具体分析如下：投诉接待的处理也只物业客服管理的一项重要工作，根据一年的月投诉汇总，全年共计接待投诉130条，其中有效投诉条，集团公司投诉43条，投诉接待处理率为98%，下一年继续加油。

客服部年终总结ppt篇十二

时光飞逝，又到年关时，精彩的20xx年即将就要过去了，这是一个忙碌而充满回忆的年头，无论是世博生态城的装修还是昆明的房交会，都让人回想起时就有许多感慨，在这忙碌而充实的一年里，让我学到了很多宝贵的经验。

在公司我担任的职位是执行部主观，这一年里由我负责的主要项目就是世博生态城的两栋样板房的装修。由于我们广告公司的很多工作都需要多个部门一起协助完成，因此，在负责世博生态城样板房装修之外我还协助其他部门完成了很多零散的工作。例如在xx月份昆明房交会的时候，我就协助制作部完成了站台的设计、布置和搭建。由于我有驾驶证，所以很多时候我更在是充当了驾驶员的角色，这样一来我所驾驶的车辆的维护工作也由我来担任。我很高兴，在这一年快要结束的时候，我主要负责的世博生态城的样板房装修工作已经顺利的完成了。而我们这一组的成员也经受住了磨炼和考验，逐步成长起来。

作为执行部主管，所有的事情就必须落实在实际的工作中，可以说在这个职位，只有付出百分之百的努力才会得到认同。在这一年里，凡事我都脚踏实地地去做，不弛于空想，不骛于虚声，认认真真做好每件事，尊重领导，同事，用户，始终以一个执行部主管的身份来严格要求自己。作为主管，在处处以身作则的同时，时刻注意处理好班组成员之间以及班组成员与施工人员以及其他部门的关系，尽力使他们的个人能力得到最大限度的发挥，让他们团结起来为公司尽心尽力。在工作中，能够及时迅速地分配工程里的具体事项，协调人手，联系人员，分配物资，使工程都能顺利保质地完成。

在这一年里，我细心处理工作中的每一件事，告诫自己不能粗枝大叶。因此，我常常牢记六个字：“细节决定成败”，每一个小细节都有可能影响最后的成功，所以，我在做每一件事时都会细心、耐心、专心。我觉得我们应该把自己所在岗位的每一件小事做好、做到位，接了手的事必须按时、按标准完成，不能完成没有任何解释的理由;已做完的事情，自己要检查认定完全没有错误再上报，不要等检查出了破绽或漏洞再辩解。只有注重细节，把小事做细了，这样工作效率自然就提高了。我所负责的世博生态城的样板间装修，所有样板间的装饰品都是我亲自去上海采购回来的，每一件不起眼的饰品都是经过对房间的实际考虑来选择的。在昆明房交会的时候，虽然我是主管，但是布置会场那天我和其他组员一起拉条幅、贴招贴、摆桌椅等，这些虽然看起来都是很琐碎得不值得一提，但是我却认为这些细节非常重要，这也一直是我要求自己的准则。

当然，总结20xx年一年的表现，也要看到自身的很多不足之处，有时候性子比较急，工作方法比较简单，思考问题处理事情不够周全。今后要努力完善自己，使自己能够更能胜任管理岗位的工作，管理好小组人员和施工队伍，发挥各支队伍的特点，提高外包队的素质，多做精品工程，为公司的发展做出更大的贡献。

20xx年很快就要接近尾声，在作此总结的同时，我给自己提出了更高的要求：在今后的工作中，我要更加努力勤奋，不怕苦，不怕累，细心做好工作中的每一件小事，同时，一如既往地对自身素质高标准、严要求，

努力学习新的知识，不断更新思想观念，在工作中积极进取、开拓创新，把学习到的知识和理念落实到实际工作中，通过自身的努力，为部门，为公司贡献出自己的一份力量。

在繁忙的工作中不知不觉又迎来了新的一年，回顾这一年的工作历程，作为**企业的每一名员工，我们深深感到**企业之蓬勃发展的热气，**人之拼搏的精神。

我是**销售部门的一名普通员工，刚到房产时，我对房地产方面的知识不是很精通，对于新环境、新事物比较陌生。在公司领导的帮助下，我很快了解到公司的性质及其房地产市场，作为销售部中的一员，我深深觉到自己身肩重任。作为企业的门面，企业的窗口，自己的一言一行也同时代表了一个企业的形象。所以更要提高自身的素质，高标准的要求自己。在高素质的基础上更要加强自己的专业知识和专业技能。此外，还要广泛了解整个房地产市场的动态，走在市场的前沿。经过这段时间的磨练，我已成为一名合格的销售人员，并且努力做好自己的本职工作。

房地产市场的起伏动荡，公司于××年与**公司进行合资，共同完成销售工作。在这段时间，我积极配合**公司的员工，以销售为目的，在公司领导的指导下，完成经营价格的制定，在春节前策划完成了广告宣传，为**月份的销售高潮奠定了基础，最后以**个月完成合同额

**万元的好成绩而告终。经过这次企业的洗礼，我从中得到了不少专业知识，使自己各方面都所有提高。

××年下旬公司与**公司合作，这又是公司的一次重大变革和质的飞跃。在此期间主要是针对房屋的销售。经过之前销售部对房屋执行内部认购等手段的铺垫制造出**火爆场面。在销售部，我担任销售内业及会计两种职务。面对工作量的增加以及销售工作的系统化和正规化，工作显得繁重和其中。在开盘之际，我基本上每天都要加班加点完成工作。经过一个多月时间的熟悉和了解，我立刻进入角色并且娴熟的完成了自己的本职工作。由于房款数额巨大，在收款的过程中我做到谨慎认真，现已收取了上千万的房款，每一笔帐目都相得益彰，无一差错。此外在此销售过程中每月的工作总结和每周例会，我不断总结自己的工作经验，及时找出弊端并及早改善。销售部在短短的三个月的时间将二期房屋全部清盘，而且一期余房也一并售罄，这其中与我和其他销售部成员的努力是分不开的。

××年这一年是有意义的、有价值的、有收获的。公司在每一名员工的努力下，在新的一年中将会有新的突破，新的气象，能够在日益激烈的市场竞争中，占有一席之地。

客服部年终总结ppt篇十三

20xx年即将结束，在公司x总和x总的领导下xx公司有了一个新的突破，在我刚进入公司的时候，连项目围墙都没有修，发展到今天一期项目交房，可以说公司有了一个质的改观，在过去的一年时间里跟随着公司的发展脚步，在公司领导及个部门同仁的支持配合下，使自己学到了很多的东西，能力和知识面上都有了很大的提高，在这里非常感谢xx公司能给我这样一个学习和进步的机会。现将本人一年来的工作总结如下：

xx年4月在公司领导的支持和提拔下，因为客户量的增加以及一些繁杂的客户服务解释工作，任客服部主管一职，当时对于我的工作职责范围没有一个准确的定性方向，一开始自己也是因为个人能力有限，初期工作干的不是特别顺畅，在此非常感谢x总在我的工作上给予了很大的支持和肯定，使我自己能够尽快的进入工作状态。

20xx年3-4月主要工作重点是一期客户合同备案前的更换工作及一期户型变更后给客户的解释确认工作。

20xx年5-6-7月主要负责了商铺户型面积价格的确定，以及商铺销售工作的开展。

20xx年8-9月主要工作重点是二期合同的更换及附带商铺的销售工作。

20xx年10月做了一些交房前的准备工作及房屋内部工程摸底的工作。

20xx年11-12月主要就是一期客户的交房工作

以上是本人参与处理过的一部分阶段性的工作，除了以上工作外本人主要负责的日常工作还有：1、在销售过程中，销售部与工程部之间的相互协调及沟通工作，在该项工作方面也得到了工程部施总工和赵部长的积极配合与支持，在此也表示对他们的感谢。2、本人负责的另一项日常工作就是退房客户的接待以及退款手续的办理工作，至目前为止已办理退房客户45位。3、完成x总临时安排的一些工作。

回想在过去一年的工作当中，是做了一定的工作但是没有那项工作做的完整理想，工作当中需要自己改进和不断学习的地方还是有很多，下面将工作当中存在的不足：

1、在工作上普遍做的都不够细致，虽然领导经常强调要做好细节，但是往往有些工作做的还是不到位，不够细致，给以后的工作带来很多的不便及产生很多重复性的工作，严重的影响了工作效率，这个问题小到我自己个人，大到整个公司都存在这样的问题，今后在工作过程当中，一定要注意做好每一个细节。

2、工作不找方法。我们做的是销售工作，平时我们应该灵活的运用销售技巧，同样在工作当中也应该多去找一些方法。

3、工作不够严谨。回想过去的工作，有好多事情本来是一个人可以解决的，偏偏要经过几个人的手，有些问题本来应该是一次性解决的，偏偏去做一些重复性的工作，在今后的工作当中一定要把问题多想一想，多找方法提高自己的工作能力。

4、提高工作效率。我们是做客服工作的，不管是从公司还是个人来说，做事必须讲究效率，要言必行，行必究，在过去的工作当中我们面对一些比较棘手的工作往往拖着不办，结果给后面的工作就带来了很大的难度和很多的工作量。所以作为明年的工作我们应该抱着有一个客户咱们就处理一个客户，一个问题咱们就解决一个问题，改变过去的拖拖拉拉的工作习惯。把每一个工作都实实在在的落实到位。

客服部年终总结ppt篇十四

����20xx���ç¿í·ï¿½ï¿½ï¿½ï¿½î»¯ï¿½ï¿½ï¿½ï¿½è«ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ûºï¿½òµï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ò»ï¿½ê£¬ï¿½ú²ï¿½ï¿½ï¿½ï¿½ìµ¼ï¿½ä´ï¿½ï¿½ï¿½ï¿½â£ï¿½ï¿½í·ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½í¬ï¿½ï¿½ð­ï¿½ï¿½ï¿½ï¿½ï¿½à»¥ï¿½ï¿½ï£ï¿½ï¿½í»ï¿½ï¿½ó´ï¿½ï¿½ï¿½ï¿½ô¡ï¿½ï¿½á¹©ï¿½ï¿½ï¿½ê·ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½òµï¿½ï¿½ë®æ½ï¿½ï¿½îªä¿ï¿½ê£¬ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ã½ó·ã¹ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ð­ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ã»ï¿½ï¿½ï¿½ó³ï¿½ä¸ï¿½ï¿½ï¿½í¶ï¿½ßºï¿½ï¿½ï¿½ñ¯ï¿½ï¿½ï¿½â£¬ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½è¡ï¿½ï¿½ï¿½ï¿½ò»ï¿½ï¿½ï¿½ä³é¼ï¿½ï¿½ï¿½1��12�â¿í»ï¿½ï¿½ó´ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ã»ï¿½ï¿½ï¿½ó³ï¿½ä¸ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½651�����绰��ñ¯ï¿½ï¿½3100��î£ï¿½ï¿½ã»ï¿½í¶ï¿½ß´ï¿½ï¿½ï¿½ï¿½ï¿½100%���ã»ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ê´ï¿½98%���ï¡ï¿½ï¿½ö½ï¿½201�깤���ü½ï¿½ï¿½ï¿½ï¿½â£ï¿½

����

�����������â£ï¿½ï¿½ú²î¼ï¿½ï¿½ï¿½ö£ï¿½ï¿½ë®ë¾ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½îµï¿½ï¿½ï¿½ñµñ§ï°ï¿½ó£¬¿í·ï¿½ï¿½ó´ï¿½ô±ï¿½ú¼ï¿½ç¿ñ§ï°ô­ï¿½ð¹ï¿½ë®ï¿½ï¿½ï¿½ï¿½ó´ï¿½ï¿½ï¿½î»ö°ï¿½ï¿½ï¿½ï¿½ï¤ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ìµä»ï¿½ï¿½ï¿½ï¿½ï£ï¿½ï¿½ï¿½ï¿½ï¿½ò»ï¿½ï¿½ï¿½ï¿½õ¹ï¿½æ·¶ï¿½ï¿½ï¿½ñ£»²ï¿½è·ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½õ¿í·ï¿½ï¿½ï¿½ï¿½â·ï¿½ï¿½ä¡ï¿½ï¿½ï¿½ë®ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½â¡·ï¿½ï¿½òµï¿½ï¿½öªê¶ï¿½ï¿½ï¿½ï¿½ò»ï¿½ï¿½ç¿ï¿½ï¿½ï¿½ûºï¿½òµï¿½ï¿½ë®æ½ï¿½ï¿½ï¿½ï¿½ó¦ï¿½ï¿½ï¿½ã»ï¿½ï¿½ä¸ï¿½ï¿½ï¿½ï¿½ï¿½ñ¯ï¿½ï¿½ï¿½ï¿½ê±ï¿½ï¿½ï¿½ï¿½ã»ï¿½ï¿½ï¿½ó³ï¿½ï¿½ï¿½ï¿½ï¿½â£¬îªï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ë¾ï¿½í»ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ã»ï¿½ï¿½ï¿½ï¿½ï¿½

����

�����í»ï¿½ï¿½ó´ï¿½ï¿½ï¿½ï¿½ï¿½ý¹ï¿½ï¿½ï¿½ï¿½ðµï¿½êµï¿½ï¿½×´ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½æ·ï¿½ï¿½ï¿½ï¸ï¿½ú£ï¿½ï¿½ô¡ï¿½ï¿½ï¿½ï¿½ï¿½í¶ï¿½ß¼ï¿½â¼ï¿½ï¿½ï¿½ï¿½í³ï¿½æ±ï¿½ï¿½ï¿½ï¿½í¸ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½â¼ï¿½ï¿½ò»ï¿½ï¿½ï¸ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ê±ï¿½ï¿½ï¿½ä£ï¿½ê¹ï¿½ï¿½ï¿½î¹¤ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ð£ï¿½ã¿ï¿½â¼ï¿½ê±ï¿½ôµç¼ï¿½ï¿½ã»ï¿½ï¿½ï¿½ï¿½ð»ø·ã£ï¿½ï¿½ô±ï¿½ï¿½ï¿½ï¿½õ¹ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½â·ï¿½ï¿½ï¿½ï¿½ï¿½îªï¿½ë½ï¿½ò»ï¿½ï¿½ï¿½ï¿½ß¹ï¿½ï¿½ï¿½ð§ï¿½ê£ï¿½ï¿½ï¿½ö¹ï¿½ï¿½ï¿½ã³ï¿½æ¤ï¿½ï¿½ï¿½í»ï¿½ï¿½ï¿½ï¿½ñ²¿¼ï¿½ç¿ï¿½ë¡ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ïµï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ê¹ï¿½ã£ï¿½ï¿½ï¿½ï¿½ã»ï¿½ï¿½ï¿½ó³ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½æ±¨ï¿½ï¿½ç©ï¿½ï¿½ï¿½ï¿½ê±ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½êµï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ô´ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ã»ï¿½ï¿½ï¿½ï¿½ó´ï¿½ï¿½ï¿½ô±ê¼ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ä½ï¿½ð£¬¶ï¿½í¶ï¿½ï¿½ï¿½â¼ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½êµï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ð»ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¸ï¿½ö´ï¿½ð¡ï¿½ï¿½ï¿½ï¿½ê¸ï¿½ï¿½ï¿½ï¿½æ¡ï¿½ï¿½í¡ï¿½ò»õ¾ê½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ã»ï¿½ï¿½ï¿½ï¿½â¡¢ï¿½ï¿ï¿½ï¿½ï¿½ï¿½çµä¹ï¿½ï¿½ï¿½ï¿½ï¿½

����

�������õ³ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ð£ï¿½ï¿½í»ï¿½ï¿½ó´ï¿½ï¿½ì¾­ï¿½ï¿½ï¿½óµï¿½ï¿½ð³ï¿½ï¿½ï¿½ï¿½ß°ì¡¢ï¿½ï¿½ö½ï¿½ï¿½ï¿½ï¿½ï¿½ä¹ï¿½ë®ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¢ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½í·ï¿½ï¿½ó´ï¿½ô±ï¿½ï¿½ê±ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï±ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ã»ï¿½ï¿½ï¿½í¨ï¿½ï¿½ï¿½ï¿½ï¿½ð­ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ø²ï¿½ï¿½ï¿½ç°ï¿½ï¿½ï¿½ö³ï¿½ï¿½é¿´ï¿½ï¿½ï¿½æ¶ï¿½ï¿½ï¿½ê©ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ã¬ï¿½ü£ï¿½ï¿½ï¿½ô­ï¿½ï¿½ï¿½ï¿½ì·¨ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ã»ï¿½ï¿½ä¸ï¿½ï¿½ï¿½ï¿½ï¿½ë®ï¿½ï¿½ï¿½ñ£ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ã»ï¿½îªï¿½ï¿½ë®ï¿½ï¿½ï¿½ï¿½ï¿½é·³ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ã»ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ô±ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ä½ï¿½ï¿½í£ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ë®ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½â¹©ë®öªê¶ï¿½ï¿½ï¿½ï¿½ï¿½ã»ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½äµø·ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½çµï¿½ï¿½ï¿½ï¿½ï¿½ãµï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ã»ï¿½ï¿½ï¿½ï¿½â¡£

������ò»ï¿½î£ï¿½ï¿½ï¿½î»ï¿½ï¿½òµï¿½ï°ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ó´ï¿½ï¿½ì£¬ï¿½ï¿½ï¿½ï¿½ï¿½å·ï¿½ó³ï¿½ï¿½ï¿½â£¬ï¿½ó´ï¿½ô±ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½é£ï¿½ï¿½ï¿½ê¼ï¿½ï¿½ç»°ï¿½ï¿½êµï¿½ï¿½ï¿½ï¿½îªç£ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½è½ï¸ï¿½ï¿½ó£ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½êµê±ï¿½ï¿½î»ï¿½ï°ï¿½è²ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½í·ï¿½ï¿½ï¿½ï¿½ï¿½æ¢ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ó´ï¿½ô±ï¿½ï¿½ò»ï¿½ï¿½ï¿½ï¿½ï¿½ä½ï¿½ï¿½ï¿½ê±ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½é·ï¿½ëµï¿½ñ°ì¹«ï¿½ï¿½ï¿½ïµï¿½ï¿½ï¿½æ·è«ï¿½ï¿½ï¿½ï¿½ï¿½úµï¿½ï¿½ï£ï¿½îªï¿½ë»ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½õºï¿½ï¿½ã»ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½í¬ö¾ç¿ï¿½ï¿½ï¿½ï¿½ï¿½äµï¿½î¯ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ã»ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ç¸ï¿½ï¿½ï¿½ï¿½è»ï¿½âºï¿½ï¿½ï¿½ï¿½ä¾ã¾ã²ï¿½ï¿½ï¿½æ½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½îªï¿½ë¹ï¿½ë¾ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ç¼ï¿½ê±ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ì¬ï¿½ï¿½ï¿½ï¿½í¶ï¿½ë¹¤ï¿½ï¿½ï¿½ï¿½ï¿½í·ï¿½ï¿½ä¹ï¿½ï¿½ï¿½æ½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½é£¬ó¦ï¿½ô¸ï¿½ï¿½ï¿½ï¿½ã»ï¿½ï¿½ï¿½ï¿½ï¿½í¼ï¿½ê±ï¿½ï¿½ï¿½ï¿½ã¬ï¿½ü¾í³ï¿½îªï¿½ë½ó´ï¿½ô±ï¿½çµä±ï¿½ï¿½þ¿î¡ï¿½ï¿½ï¿½îªï¿½ï¿½ï¿½ï¿½ï¿½ï¿½òªï¿½ï¿½ï¿½í»ï¿½ï¿½ó´ï¿½ï¿½ï¿½ä½ó´ï¿½ô±ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ìµï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½î»ï¿½ï¿½ã¿ï¿½ï¿½ï¿½ë¶ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ã»ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ù´ï¿½ï¿½ï¿½ï¿½ï¿½ñ£ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½î¬ï¿½ï¿½ï¿½ï¿½ë¾ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½îªï¿½ï¿½ï¿½ï¿½îªë³ï¿½ï¿½ï¿½ï¿½õ¹ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½è·ï¿½ï¿½â£ï¿½ï¿½ï¿½ï¿½ï¿½ã¿ï¿½ï¿½ï¿½ã»ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½â¡£ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ë­ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½î»ï¿½ï£ï¿½ï¿½ï¿½ï¿½î¼ç¿í·ï¿½ï¿½ï¿½ö¼ï¿½í·ï¿½ï¿½ï¿½ö°ï¿½ï¿½îªï¿½ï¿½ë¾ï¿½ï¿½ï¿½ï¿½í¹ï¿½ë¾ï¿½ï¿½ï¿½ó¾¤¾ï¿½òµòµï¿½ï¿½ë½ï¿½ï¿½ï¿½×£ï¿½ï¿½ï¿½ï¿½æ¸ï¿½ï¿½ëµï¿½ê§ï¿½ï¿½

����îªï¿½ï¿½ï¿½ï¿½ß¹ï¿½ï¿½ï¿½ð§ï¿½ê£ï¿½ï¿½ó´ï¿½ô±ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ë¹©ë®ï¿½ï¿½ï¿½ß¡ï¿½ï¿½ï¿½ë®óªòµï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ø²ï¿½ï¿½å¹ï¿½í¨ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½â¡¢ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ã»ï¿½ï¿½ï¿½ï¿½ø·ï¿½ó³ï¿½ï¿½ã»ï¿½ð¼ï¿½ê±ï¿½ï¿½êµï¿½ï¿½ï¿½ï¿½ï¿½â£¬ï¿½ï¿½è¡ï¿½ï¿½ï¿½ï¿½ìµï¿½ê±ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ã»ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ãµï¿½ï¿½ï¿½ï¿½ï¿½ä½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ò»ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ë®ï¿½ï¿½òµï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ß¹ï¿½ï¿½ï¿½ð§ï¿½ê£ï¿½ï¿½ï¿½ï¿½ã»ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½çµä¹ï¿½ï¿½ï¿½ï¿½ï¿½

������è»ï¿½ï¿½ï¿½ï¿½ï¿½çµä¹ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ô´ï¿½ï¿½ú²ï¿½ï¿½ã£¬ò»ï¿½ï¿½ï¿½ï¿½ï¿½úµä½ó´ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ø£ï¿½ï¿½ï¿½ô±ï¿½ù£ï¿½ï¿½ú¸ú½ó´ï¿½ô±ï¿½ï¿½ï¿½ï±ä»»ï¿½ï¿½ï¿½í·ï¿½ï¿½ï¿½ô±òµï¿½ï¿½ë®æ½ï¿½ï¿½ï¿½ï¿½ï¿½ò»ï¿½ï¿½ï¿½ï¿½ß£ï¿½ï¿½ï¿½ï¿½ç½ï¿½ï¿½ï¿½ïµí³ï¿½ï¿½ñµï¿½ï¿½ï¿½ï¿½ï¿½ù£ï¿½ö»ï¿½ï¿½ï¿½ú¹ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ü½á¾­ï¿½é£»ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ô»ï¿½ï¿½ï¿½ï¿½ê·ï¿½ï¿½ñ²»¹ï¿½ï¿½ï¿½ï¿½ï¿½òªï¿½ï¿½ï¿½ôºï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ð¸ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½æ£ï¿½ï¿½ï¿½ï¿½ï´ó¹ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ð¼ï¿½è¡ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ñ§ï¿½ï¿½ï¿½ï¿½ï¿½ã£ï¿½ï¿½ï¿½ß¸ï¿½ï¿½ï¿½ï¿½ûºï¿½ï¿½ï¿½ï¿½ê£ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ë¾ï¿½ï¿½ï¿½ãµï¿½ï¿½ï¿½ï¿½ó¡ï¿½ï¿½

����õ¹ï¿½ï¿½ï¿½âµï¿½ò»ï¿½ê£¬ï¿½ï¿½ï¿½ï¿½òªï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½õ¹ï¿½ë¾dî¯ï¿½í±ï¿½ï¿½ï¿½ï¿½åµï¿½òªï¿½ï¿½ï¿½ï¿½ï¿½ï¿½20xx�깤���æ»ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ä¿ï¿½ê£¬î§ï¿½æ¹ï¿½ë¾ï¿½ï¿½ï¿½í»ï¿½ï¿½ï¿½ï¿½ñ²¿¹ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½õ¹ï¿½ï¿½ï¿½â¹ï¿½ï¿½ï¿½ï¿½ï¿½

����1����ö¯ï¿½í·ï¿½ï¿½ï¿½ô±ï¿½ï¿½ï¿½ú½ï¿½ï¿½ð¸ï¿½ï¿½ï¿½òµï¿½ï¿½ô±ï¿½ï¿½ï¿½ö²á¼°ï¿½ï¿½ë¾ï¿½ï¿½ï¿½ï¿½ï¿½æ¶èµï¿½ñ§ï°ï¿½ï¿½ç¿ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ê¶ï¿½ï¿½ï¿½ï¿½ï¿½æ·ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ý£ï¿½ï¿½ï¿½ß·ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½î»¯ï¿½ï¿½ï¿½ê·ï¿½ï¿½ï¿½

����2��ã¿ï¿½â¼ï¿½ê±ï¿½ï¿½ï¿½ã¸ï¿½ï¿½ï¿½ï¿½â¼ï¿½ï¿½ï¿½ä»ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ã»ï¿½ï¿½ø·ã¹ï¿½ï¿½ï¿½ï¿½ï¿½

����3�������í¹ï¿½ë¾ï¿½ï¿½ø²ï¿½ï¿½å¹ï¿½í¨ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ø±ü¡ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ó¡ï¿½ï¿½ï¿½ï¿½ï¿½æ¤ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ã»ï¿½ï¿½ï¿½ó³ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ä½ï¿½ï¿½ð§ï¿½ê£ï¿½

����4�����ã±ï¿½ï¿½ï¿½ï¿½ï¿½ã¿ï¿½âµä°ï¿½è«ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½

����5����éºã¹ï¿½ë¾ï¿½í²ï¿½ï¿½å²ï¿½ï¿½ãµä¸ï¿½ï¿½ï¿½ï¿½ï¿½ê±ï¿½ï¿½ï¿½ï¿½

����20xx�����ç½ï¿½ï¿½ô´ï¿½ï¿½âµä·ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½é¸ï¿½ï¿½î¹¤ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½êµï¿½ï¿½ï¿½ï¿½ï¿½åµï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ê¸ï¿½ï¿½ï¿½ï¿½æ¡ï¿½ï¿½ï¿½ç¿ï¿½ï¿½ï¿½ï¿½ò»õ¾ê½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½î£¬ï¿½ï¿½ß¹ï¿½ï¿½ï¿½ê±ð§ï¿½ô£ï¿½ï¿½ï¿½ç¿ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ô¡ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ôºí´ï¿½ï¿½ï¿½ï¿½ô£ï¿½ï¿½ï¿½ï¿½ã»ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½â£¬å¬ï¿½ï¿½ê¹20xx��í»ï¿½ï¿½ï¿½ï¿½ñ¼°¸ï¿½ï¿½î¹¤ï¿½ï¿½è¡ï¿½ï¿½ï¿½â³é¼ï¿½ï¿½ï¿½

客服部年终总结ppt篇十五

����xxxx��ç°ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½èµä¹ï¿½ï¿½ï¿½ï¿½ñ¾ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ë£ï¿½ï¿½ï¿½è«ï¿½ï¿½ô±ï¿½ï¿½ï¿½ï¿½ð¸å¬ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½â£ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ç°ï¿½ï¿½ï¿½ï¿½ï¿½èµä¹ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ñ¡£¾ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½â¼ï¿½ï¿½ï¿½ï¿½æ£º

����

��������������îªï¿½ï¿½ë¾ï¿½ä·ï¿½ï¿½ï¿½æ·ï¿½ï¿½òªï¿½ï¿½ì¨ï¿½×µï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ç·ï¿½ï¿½ï¿½ï¿½ä¸ï¿½ï¿½ù¼ï¿½ï¿½ï¿½ï¿½ô¶ô¶ï¿½ï¿½ï¿½ï¿½ï¿½ä£ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ç¾ï¿½ï¿½æ¶ï¿½ï¿½ï¿½â¥ï¿½ï¿½ï¿½ö°öµï¿½à¾­ï¿½ï¿½ï¿½ï¿½ï¿½é¸ï¿½â¥ï¿½ï¿½ï¿½ï¿½ï¿½î¼ï¿½ï¿½ï¿½ô±ï¿½ï¿½ï¿½î£ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ç¹ï¿½í¬ï¿½ï¿½ï£ï¿½ï¿½ô¸ï¿½â¥ï¿½ï¿½ï¿½ô±ï¿½ï¿½ï¿½õ³ï¿½ï¿½ï¿½îªï¿½æ·¶ï¿½ï¿½ï¿½ð¼ï¿½é£¬ï¿½ó¶ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½é·½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ãµï¿½ï¿½ï¿½ç¿ï¿½ï¿½ï¿½ú±ï¿½ï¿½ï¿½ú¶ï¿½ï¿½ï¿½ï¿½è£ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½æ·ï¿½ï¿½ï¿½ï¿½õ¹ï¿½ï¿½ï¿½é½¨ï¿½è¡£ï¿½ï¿½ï¿½ï¿½æ·ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½îªï¿½ï¿½î»ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ú¹ë¿ï¿½í¶ï¿½ß£ï¿½ï¿½ï¿½à½»ï¿½ó°à¡¢ï¿½ï¿½ï¿½ï¿½ï¿½õ³ï¿½ï¿½ï¿½ï¿½ë·ï¿½ï¿½ï¿½ï¿½ï¿½ð½ï¿½ï¿½è£¬êµï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½é¡¢ï¿½ï¿½ï¿½ï¿½ï¿½ô²é£¬ã¿ï¿½ï¿½ï¿½é·ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ó½ï¿½ï¿½ð¶ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï²é³¡ï¿½ï¿½ï¿½ï¿½ï¿½ý½ï¿½ï¿½ï¿½â·ï¿½ï¿½é³¡ï¿½ï¿½ï¿½ï¿½í¨öªï¿½ï¿½(�î¼ï¿½ï¿½ï¿½ô±ï¿½é·ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ô±ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½à¡¢ï¿½ï¿½ï¿½î¡ï¿½â¥ï¿½ï¿½öµï¿½à¾­ï¿½ï¿½)���ö³ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ð¼¶¸ï¿½ï¿½ð¡¢·ö¼ï¿½ï¿½ï¿½ï¿½ï¿½(����칫ë¾ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½æ·ï¿½ï¿½ï¿½ï¿½ï¿½å¼ï¿½ï¿½ï¿½ï¿½à³¤ï¿½ï¿½ï¿½ï¿½ï¿½ê³¤ï¿½ï¿½ô±ï¿½ï¿½)���ó´ï¿½ï¿½ï¿½ï¿½è¡ï¿½ï¿½ï¿½ï¿½å¸é²ï¿½ï¿½ï¿½ï¿½ð±¾²ï¿½ï¿½åµï¿½ï¿½ö³ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ê±ï¿½ï¿½ï¿½ô¼ï¿½ê±ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ô±ï¿½ï¿½ï¿½ï¿½ï¿½üºï¿½ï¿½ï¿½ï·ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ú¹ï¿½ï¿½ï¿½ð§ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ê³¤ï¿½ï¿½ñµï¿½æ£ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½û¸ï¿½ï¿½ï¿½ï¿½ï¿½

�����������è·ï¿½ï¿½ï¿½ï¿½ï¿½è«ô±ï¿½ä·ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ù¿ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ë¸ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½è«ô±ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½è«ï¿½ï¿½î¥ï¿½íµï¿½ô±ï¿½ï¿½ï¿½û¼æ³ï¿½ï¿½ï¿½6�î£ï¿½ï¿½ï¿½ï¿½ç½ï¿½ï¿½ï¿½í£ô±ï¿½ï¿½ï¿½ï¿½ï¿½ï¸ï¿½ï¿½ê¸ñ£¬½ï¿½ï¿½ï¿½ï¿½ï¿½ñµï¿½ï¿½ï¿½ï¿½ï¿½â°ï¿½ï¿½ï¿½ï¿½ï¿½ö°ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ê¹è«ï¿½ï¿½ô±ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½î£ï¿½ï¿½ï¿½ï¿½ê¶ï¿½ï¿½è«ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½æ·ï¿½ê£ï¿½ï¿½ó¶ï¿½óªï¿½ï¿½ï¿½ï¿½ñ·ï¿½ï¿½ñ»·¾ï¿½ï¿½ï¿½ï¿½ï¿½ö¹ä¿ç°îªö¹ï¿½û¼æ¸ï¿½ï¿½ï¿½ï¿½â·ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ù¿ï¿½4000���å£ï¿½ï¿½úµï¿½ï¿½ï¿½ç°ï¿½ï¿½ï¿½ç»ï¿½ï¿½ï¿½ô±ï¿½ï¿½ï¿½ï¿½ï¿½æ³ï¿½ï¿½ï¿½ï¿½ï¿½î¢ð¦ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ä·ï¿½ï¿½ï¿½úºå£ï¿½ï¿½ï¿½ï¿½ï¿½ö¯ï¿½ï¿½ï¿½ï¿½ô±ï¿½ï¿½î¢ð¦ï¿½ï¿½ï¿½ï¿½ï¿½æ²ï¿½è«ô±ï¿½â·ï¿½ï¿½ï¿½è«ô±ï¿½ï¿½ï¿½ï¿½ï¿½í¨ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ä·ï¿½ê½ê¹è«ï¿½ï¿½ô±ï¿½ï¿½ï¿½ï¿½î¢ð¦ï¿½ï¿½ï¿½ã¿ò»î»ï¿½ë¿í£ï¿½îªï¿½ë¿ï¿½ï¿½ï¿½×¡ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ê¢ï¿½ï¿½î¢ð¦ï¿½ï¿½ï¿½ï¿½ï¿½â·ï¿½îªï¿½ë¸ï¿½ï¿½ï¿½ò»ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½æ·ï¿½ê£ï¿½ï¿½ï¿½ï¿½ï¿½ô±ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ê¶ï¿½ï¿½ï¿½ï¿½ï¿½æ³ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½çºï¿½ñ¡ï¿½ë¹ï¿½44�ë£ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ôµï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ã¡ï¿½

����

�����ú±ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ç¶ï¿½ï¿½ï¿½ï¿½ï¿½ã²ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½í¨ï¿½á¡¢×¨ï¿½ï¿½ï¿½ï¿½ñµï¿½ï¿½ï¿½ï¿½ê½ï¿½ï¿½â¥ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ô±ï¿½ï¿½ï¿½ð¹ï¿½ë¾ï¿½ë»ï¿½ï¿½ï¿½ï¿½æ¶¨ï¿½ï¿½í¶ï¿½ß´ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½é¼ï¿½ï¿½ï¿½æ·ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ñµï¿½ï¿½ï¿½øµï¿½ï¿½ô¹æ·¶ï¿½ï¿½ï¿½ï¿½ï¿½ó´ï¿½ï¿½ï¿½ê½ï¿½ï¿½ï¿½æ·¶ï¿½ï¿½ï¿½ï¿½îªï¿½ï¿½òªï¿½ï¿½ï¿½ï¿½ä¿ï¿½ê£¬ï¿½ï¿½ï¿½ï¿½í¶ï¿½ß¹æ·¶ï¿½ï¿½ï¿½ï¿½ï¿½ó´ï¿½ï¿½ï¿½ï¿½ç¹æ·¶ï¿½ï¿½ï¿½ï¿½ï¿½ó´ï¿½ï¿½ï¿½ï¿½ï¿½æ·¶ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½êµï¿½æ·¶ï¿½ï¿½ï¿½ï¿½â¥ï¿½ï¿½ó´ï¿½ï¿½ï¿½ï¿½ï¿½â¼ï¿½æ·¶ï¿½ï¿½ï¿½ï¿½(����춨�ú¼ï¿½é£¬ï¿½ô²ï¿½ï¿½æ·¶ï¿½ä¹ï¿½ï¿½ï¿½ï¿½ï¿½ô±ï¿½ï¿½ï¿½ð´ï¿½ï¿½ï¿½)���ú½ï¿½ï¿½ï¿½8�â·ý¹ï¿½ë¾ï¿½ï¿½ï¿½ï¿½ï¿½ò¶ï¿½ò»ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½í¶ï¿½ß¼ï¿½ï¿½é½ï¿½ï¿½ï¿½ï¿½ï¿½ñµï¿½ï¿½ï¿½ò¾ï¿½ï¿½ï¿½×¼ï¿½ï¿½ï¿½ó£¬´ï¿½ï¿½ï¿½ï¿½ë¹ë¿ï¿½í¶ï¿½ß´ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ãµï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½äºï¿½ï¿½ï¿½ï¿½ï¿½í¨ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ñµï¿½ï¿½ï¿½â¥ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ô±ï¿½ï¿½ï¿½ï¿½í¶ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½

����xx��ç°ï¿½ï¿½ï¿½ï¿½ï¿½è·ï¿½ï¿½ï¿½ï¿½è«ï¿½å¹²ï¿½ó´ï¿½ï¿½ï¿½ï¿½ï¿½í¶ï¿½ï¿½371�������(�����ࣺ224����������:9�����ûºï¿½ï¿½à£º131����í»ï¿½ï¿½ï¿½â¼ï¿½ï¿½ï¿½7��)��í»ï¿½ï¿½ï¿½â¼ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½æ£¬ï¿½ï¿½ï¿½ï¿½ï¿½ë±£ï¿½õ¹ï¿½ë¾ï¿½ï¿½ï¿½ï¿½ç©ï¿½ï¿½í¶ï¿½ï¿½ð­ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½(���ñ¹ï¿½3000ôªï¿½ï¿½ï¿½ï¿½ï¿½ï¿½í¬ï¿½ï¿½)��ö»òªï¿½ï¿½ï¿½ï¿½ï¿½ò¹ï¿½ë¾ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½í»ï¿½ï¿½ï¿½â¼ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ú±ï¿½ï¿½õ·ï¿½î§ï¿½ï¿½ï¿½ó¶ï¿½îªï¿½ï¿½ë¾ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ê§ï¿½ï¿½

����3����ô±ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½é·¶î§è«ï¿½æ»¯ï¿½ï¿½ï¿½æ¶è»ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ßºï¿½ò»ï¿½ï¿½ô±ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½í¬ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½õ³ï¿½ï¿½à¶½ï¿½í¹ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ë¾ï¿½ï¿½ø¹ï¿½ï¿½ï¿½ï¿½æ¶è£ï¿½ò»ï¿½ï¿½í¬ï¿½ê£ï¿½ï¿½ï¸ï¿½ï¿½ï¿½êµï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½æ½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ë±ï¿½ï¿½ë£ï¿½ï¿½ïµ½ï¿½à¶½ï¿½ï¿½ï¿½í¸ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½×¼ï¿½ï¿½ï¿½ï¿½ï¿½å¾ï¿½ö´ï¿½ð±ï¿½×¼ï¿½ï¿½ò»ï¿½ï¿½ï¿½ï¿½ï¿½â£¬ï¿½ï¿½ï¿½ç»ï¿½ï¿½æ¶ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½í¨öªï¿½ï¿½ï¿½ï¿½

�����ô·ï¿½ï¿½öµï¿½ï¿½ï¿½ï¿½â¼°ê±ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ä£ï¿½ï¿½ó¶ï¿½ê¹ï¿½ï¿½ï¿½ö¹ï¿½ï¿½ï¿½ï¿½ãµï¿½ï¿½ü´ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ç»ï¿½ï¿½ó´ï¿½ï¿½ï¿½ï¿½è¶ô¸é²ï¿½ï¿½ú¸ú½ï¿½ï¿½ð¼ï¿½é£¬ï¿½ï¿½ï¿½ï¿½ç°ï¿½ï¿½ã¿ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½óµï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½î£ï¿½ê¹ï¿½ï¿½ï¿½ï¿½ï¿½å¹ï¿½ï¿½ï¿½ï¿½ï¿½ô±ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ê¶ï¿½ï¿½ï¿½ï¿½ó­ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½òªï¿½ï¿½ï¿½â¥ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ô±ï¿½ï¿½ã¿ï¿½ï¿½ô±ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ç°ï¿½ï¿½ï¿½ï¿½òªõ¾ï¿½ï¿½ô±ï¿½ï¿½í¨ï¿½ï¿½ó­ï¿½ï¿½ô±ï¿½ï¿½ï¿½ï¿½ï¿½ê£¬í¨ï¿½ï¿½ï¿½ï¿½ï¿½ö·ï¿½ê½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ô±ï¿½ï¿½ï¿½×ºï¿½ï¿½ï¿½ï¿½ãµï¿½ï¿½ï¿½ç¿ï¿½ï¿½ê¹ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ô±ï¿½ï¿½ô±ï¿½ï¿½ö®ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ó½ó½ï¿½ï¿½ï¿½

����

������ã¿ï¿½õµä²é³¡ï¿½ð·ï¿½ï¿½ï¿½ï¿½öµï¿½à¾­ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ú¡ï¿½ï¿½ï¿½ï¿½ú¡ï¿½ï¿½ï¿½ï¿½ú¡ï¿½ï¿½ï¿½ï¿½ú¡ï¿½ï¿½ô·ï¿½ï¿½öµï¿½ï¿½ï¿½ï¿½â¼°ê±ï¿½ë²¿ï¿½å·ï¿½ï¿½ï¿½ï¿½ï¿½í¨ï¿½ï¿½ï¿½ï¿½ï¿½â·ï¿½ï¿½ï¿½ï¿½ï¿½í¨öªï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½þ£ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ù£ï¿½ê¹ï¿½ï¿½ï¿½öµä¸ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½üµãµï¿½ï¿½ï¿½ê±ï¿½ï¿½ï¿½(��ò²ï¿½ð²ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ã²ï¿½ï¿½ï¿½ï¿½ï¿½êµï¿½ï¿½ï¿½ï¿½òªï¿½ï¿½ó²ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½îªï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½í¨ï¿½ï¿½ï¿½é³¡í¨ï¿½ï¿½ï¿½ï¿½ï¿½ð¸ï¿½ï¿½ï¿½)���å¾ï¿½ò»ï¿½æ½²ï¿½ï¿½ò»ï¿½æ²»ï¿½ï¿½êµï¿½ä¹ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½æ¡£

������xx��ç°ï¿½ï¿½ï¿½ï¿½ï¿½è·ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ð¼ï¿½é£¬ï¿½ï¿½ï¿½æ·ï¿½ï¿½ö´ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ô±ï¿½ï¿½î¥ï¿½ï¿½5823�ë´î£ï¿½ï¿½ï¿½ë¾æ½ï¿½ï¿½î¥ï¿½ï¿½ï¿½ï¿½%�����ð´ó²¿·ï¿½ô±ï¿½ï¿½ï¿½ï¿½ï¿½ç¸ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½îªï¿½ï¿½ï¿½ï¿½ö»ï¿½ï¿½ï¿½ù²ï¿½ï¿½ö¾ï¿½ï¿½ï¿½î¥ï¿½íµï¿½ô±ï¿½ï¿½ï¿½ï¿½ï¿½è¾­ï¿½ã´ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ó¶ï¿½ò²ï¿½ï¿½ï¿½ï¿½ï¿½ë¹ï¿½ë¾ï¿½ï¿½ï¿½ô»ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ô·ï¿½ï¿½ï¿½ï¿½üµä±ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½æ¡£

����

�������ç¸ï¿½ï¿½ï¿½öµï¿½à¾­ï¿½ï¿½òµï¿½ï¿½ï¿½ï´ï¿½ï¿½úµä²ï¿½ï¿½ï¿½ï¿½æ¶ï¿½ï¿½ï¿½ïµí³ï¿½ï¿½ï¿½ï¿½ñµï¿½æ»ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ú½ï¿½ï¿½ï¿½ï¿½ï¿½æ·öªê¶ï¿½ï¿½×¨òµöªê¶ï¿½ï¿½ï¿½ï¿½ñµï¿½ï¿½ï¿½ï¿½ñµê¦ï¿½ï¿½ï¿½ò²ï¿½öµï¿½à¾­ï¿½ï¿½ï¿½ï¿½ï¿½ðµï¿½ï¿½î£ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½çµï¿½ï¿½ï¿½ï¿½ï¿½í¨ï¿½ï¿½ï¿½ï¿½ñµï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ô¼ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½î£¬ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ç²ï¿½ï¿½ï¿½ï¿½ï¿½ð©í¬ö¾ï¿½ï¿½öªï¿½ï¿½ï¿½ï¿½î¿ï¿½õ¹ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ò¾í°ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ú¹ï¿½ï¿½ï¿½ê±ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ð§ï¿½ä¿ï¿½õ¹ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ó¶ï¿½ï¿½ï¿½ò»ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½öµï¿½à¾­ï¿½ï¿½òµï¿½ï¿½ï¿½ü¼ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ë¿ï¿½í¶ï¿½ï¿½ë®æ½ï¿½ï¿½ï¿½ï¿½ò»ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ò¼à¶½ï¿½ï¿½ï¿½ï¿½ï¿½ò¹ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½,ç°ï¿½ï¿½ï¿½ï¿½ï¿½è¶è·ï¿½ï¿½ï¿½ï¿½ï¿½ú²ï¿½ï¿½ï¿½ï¿½æ¸ï¿½ï¿½ï¿½ï¿½ï¿½ñµï¿½ï¿½20��î¡ï¿½

客服部年终总结ppt篇十六

�����ò´ï¿½20xx��6��1����ô·ï¿½ï¿½òµï¿½ï¿½ê½ï¿½ï¿½ï¿½ï¿½ï¿½ó£¬½ó¹ï¿½ï¿½ï¿½ô·ï¿½ï¿½òµï¿½í·ï¿½ï¿½ï¿½ï¿½í·ï¿½ï¿½ï¿½à¹¤ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½í·ï¿½ï¿½é¡¢ï¿½ï¿½ï¿½ï¿½é¡¢î¬ï¿½ï¿½ï¿½ï¿½ä¹ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ê±7���â£ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¤ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ñ§ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ç°ï¿½ï¿½ï¿½ï¿½ã¿ò»ï¿½ï¿½ï¿½ð£ï¿½ï¿½ï¿½ï¿½ãµï¿½ï¿½ë¹ï¿½ë¾ï¿½ìµ¼ï¿½ï¿½í¬ï¿½âµï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ãµï¿½ï¿½ë´ï¿½ï¿½ï¿½ï¿½×¡ï¿½øµï¿½ö§ï¿½ï¿½ï¿½ï¿½ï¿½ï¿é¡ï¿½ï¿½ï¿½ï¿½ï¿½7����������������ëºü¶ï¿½ñ¹ï¿½ï¿½ï¿½ï¿½ï¿½ë·ï¿½ï¿½ëºü¶ï¿½ï¿½ï¿½ï¿½ñ£ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½è´ï¿½ç³ï¿½ï¿½ï¿½ï¿½í³ï¿½êµï¿½ï¿½ï¿½ï¿½îªï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ò»ö»ï¿½ï¿½ï¿½ï¿½ï¿½êµä¶ï¿½ï¿½é£¬ï¿½ï¿½ò»èºï¿½ï¿½ï¿½é¡¢ô¸ï¿½ï¿½ï¿½×µï¿½ï¿½ï¿½òµï¿½ï¿½ï¿½ï¿½ï¿½ë¡ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½êµï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ú·ü¾ï¿½òµï¿½ï¿½ð­ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½üµï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ë¸ï¿½ï¿½ï¿½ï¿½ìµ¼ï¿½ï¿½ï¿½ï¿½ä¹ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ñ£¬¾ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½â£ï¿½

����

����1��������ô±ï¿½ï¿½í³ò»ï¿½ï¿½×°ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¸ú¡ï¿½

����2����ס�����í»ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½òªï¿½ï¿½ï¿½ì²ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½á³¹ï¿½ï¿½ã²ï¿½ï¿½ï¿½ë¡ï¿½ï¿½ï¿½ï¿½ï¿½ã¬ï¿½ü¡ï¿½î¢ð¦ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ê±ï¿½ï¿½ï¿½ï¿½ï¿½è¹ï¿½ï¿½ï¿½ï¿½ï¿½ì¡ï¿½

����3��ô±ï¿½ï¿½ï¿½ï¿½ê±ï¿½ï¿½ï¿½â°à£¬ï¿½ï¿½ï¿½ú£ï¿½ï¿½ï¿½ï¿½ï¿½è¾­ï¿½ï¿½ï¿½é¼°ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½×¼ï¿½ï¿½

����4��ô±ï¿½ï¿½ï¿½ö¹ï¿½ï¿½ï¿½è·ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½êµï¿½ï¿½ï¿½ë£ï¿½ï¿½ï¿½öªï¿½ï¿½î»ö°ï¿½ð¡¢¹ï¿½ï¿½ï¿½ï¿½ï¿½×¼ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ì¡ï¿½

����

����1��������ð´ï¿½ï¿½ï¿½î¹¤ï¿½ï¿½ï¿½ï¿½ö¾ï¿½ï¿½ï¿½ä¼ï¿½ï¿½ï¿½ï¿½ï¿½â¼ï¿½ï¿½ï¿½ï¿½ï¿½

����2����������ࡢî¬ï¿½ï¿½ï¿½ï¿½ñ²ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½êµï¿½ï¿½ï¿½à¹¤ï¿½ï¿½ï¿½ï¿½â¼ï¿½ï¿½ï¿½ï¿½

����3���í·ï¿½ï¿½ï¿½ã¿ï¿½ü¶ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ù¿ï¿½ò»ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½á£¬ï¿½ï¿½ô±ï¿½ï¿½ï¿½ã±¨ï¿½ï¿½ï¿½ï¿½ï¿½ä»ï¿½ï¿½ï¿½ï¿½ï£ï¿½ð¡ï¿½á¡¢ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ü½ï¿½ç°ò»ï¿½×¶ï¿½ï¿½ï¿½éµä¹ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½í¬ê±ï¿½ï¿½ï¿½ï¿½ï¿½âµä¹ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½æ¶¨ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½è·òªï¿½ó£¬¼ï¿½ê±ï¿½ï±ï¿½ï¿½ï¿½ï¿½ü£ï¿½ï¿½ï¿½ê¾ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½

����4��ã¿ï¿½â¶ï¿½×¡ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ã½ï¿½ï¿½ï¿½ï¿½ï¿½í³ï¿½æ¡ï¿½ï¿½ó´ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ã¹ï¿½ï¿½ï¿½2385��������ס����ñ¯155�����������43����ס��í¶ï¿½ï¿½69��������î¬ï¿½ï¿½752�����ó¼ï¿½î¬ï¿½ï¿½740������������26��������23����

����5������ð¡ï¿½ï¿½id�å½ï¿½ï¿½ï¿½4571�å£ï¿½ï¿½ï¿½ï¿½ï¿½380�å£ï¿½ï¿½ç»ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½å¡ï¿½

����6���������æµäµï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½æ¶è£ï¿½ï¿½ï¿½ï¿½õ¼ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ïµï¿½ï¿½ä¼ï¿½ï¿½ï¿½ï¿½ï¿½éµµï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ð¼ï¿½ï¿½ï¿½ä¿â¼ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½23�ð¡ï¿½í¬ê±ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½êµê©ï¿½ëµï¿½ï¿½ó»ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ö¹ï¿½ï¿½æ¡¢í¨öªï¿½ï¿½ï¿½ï¿½ï¿½æ¡¢ï¿½ï¿½òµï¿½ñ¡ï¿½òµï¿½ï¿½ï¿½ï¿½ï¢ï¿½ï¿½ï¿½ï£ï¿½ï¿½ï¿½í¬ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½óµï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ê±ï¿½ï¿½ï¿½ä¡ï¿½

����

������ê±ï¿½ï¿½ï¿½ï¿½ï¿½ó¼ò±ï¿½ï¿½þºí¹ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ä±ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½â£¬ï¿½ï¿½ï¿½ï¿½ó¼ï¿½î¬ï¿½þ·ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ß´ï¿½740������������752����ð¡ï¿½ï¿½î¬ï¿½ï¿½ï¿½ï¿½ï¿½ó£¬¼ï¿½ï¿½ï¿½ï¿½ï¿½ô±ï¿½ù£ï¿½òªï¿½ï¿½î¬ï¿½þ¹ï¿½ï¿½ï¿½ï¿½ï¿½è«ï¿½æ£¬ï¿½ï¿½ï¿½ò»ï¿½òªï¿½ï¿½ò¹ï¿½ï¿½î¬ï¿½þ¹ï¿½ï¿½ï¿½ï¿½í±ï¿½ô·ï¿½ï¿½ò¹î¬ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½î¬ï¿½þ¹ï¿½ï¿½ï¿½ï¿½ï¿½ô±ï¿½ï¿½ï¿½ï¿½ä¬ä¬ï¿½ø¹ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ô¹ï¿½ô£ï¿½ï¿½ó²ï¿½ï¿½æ½ï¸ï¿½ï¿½ëµï¿½ê§ï¿½ï¿½ï¿½ï¿½ï¿½çµï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ê¦ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ò»ï¿½ö¼ç¿¸ï¿½ï¿½ï¿½ó£ï¿½ò»ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ð³ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½òµï¿½ï¿½ï¿½ò»ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½î¢ð¦ï¿½ï¿½ï¿½ï¿½ï¸ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½î¬ï¿½ï¿½öªê¶ï¿½ï¿½ï¿½ï¿½ñ§ï¿½ï¿½ê¦ï¿½ï¿½ò»ï¿½ï¿½ï¿½ï¿½ò»ï¿½î¡ï¿½î¥ï¿½æ¡±ï¿½ï¿½ï¿½òµï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï£ï¿½ï¿½ï¿½ï¿½ï¿½ò»ï¿½ï¿½òªï¿½ï¿½òµï¿½ï¿½ï¿½ï¿½ï¿½ï¿½×¼ï¿½ï¿½ï¿½ï¿½ï¿½ï£ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½æ¿ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ð³ï¿½ñ°ï¿½ï¿½æ¥ï¿½ï¿½ä²ï¿½ï¿½ï£ï¿½ï¿½ï¿½ï¿½ï¿½ã»ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ò»ï¿½ï¿½â·ï¿½ñºï¿½ï¿½ë¹ï¿½ï¿½ñ£ï¿½ï¿½ú·ï¿½ã¦ï¿½ï¿½î¬ï¿½þ¹ï¿½ï¿½ï¿½ï¿½ð£ï¿½ï¿½öµï¿½ï¿½ï¿½ò»ï¿½ï¿½ï¿½ö±ï¿½ô·î¬ï¿½þ¹ï¿½ï¿½ï¿½ï¿½ï¿½ã¿ï¿½î¶ï¿½ï¿½ç·ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ü¡ï¿½î¬ï¿½ï¿½ê¦ï¿½ï¿½ã¦âµï¿½ï¿½ï¿½ï¿½ó°ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½îµø¸ð¶ï¿½ï¿½ï¿½ï¿½ò£ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ø´ï¿½î¬ï¿½þ¡ï¿½ò¹ï¿½ï¿½î¬ï¿½þ¶ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½æµ½ï¿½ï¿½ð»ð»ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ô¼ï¿½ï¿½ä¸ï¿½î»ï¿½ï¿½ï¿½ï¿½ô¹ï¿½þ»úµø·ï¿½ï¿½×£ï¿½ï¿½ï¿½ïµï¿½ö´ï¿½åµø¸ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½íµäºï¿½ë®ï¿½ï¿½

����

����1��������װ�þµä·ï¿½ï¿½ý£ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¸ñ°´·ï¿½ï¿½ï¿½×°ï¿½þ¹æ¶¨ï¿½ï¿½ï¿½ï¿½ï¿½ù»ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½æ¶¨ï¿½ï¿½ï¿½ï¿½×°ï¿½þ£ï¿½×°ï¿½ï¿½ï¿½ï¿½ï¿½ë¡¢×°ï¿½ï¿½ï¿½ï¿½ô±êµê©ab���ä¹ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½å¾ï¿½î¥ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ä·ï¿½ï¿½ï¿½ï¿½ï¿½

����2����ð¡ï¿½ï¿½ï¿½ï¿½×°ï¿½ï¿½òµï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½â©ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½è¡ï¿½ï¿½ï¿½ö·ï¿½ê½ï¿½ï¿½ï¿½ï¿½×¡ï¿½ï¿½ï¿½ï¿½ï¿½ç½ï¿½ï¿½ñ£ï¿½ò»ï¿½ï¿½ï¿½ï¿½ò±¨¸ï¿½ï¿½ï¿½ñ§ð£ï¿½ï¿½ï¿½ð´ï¿½ï¿½ï¿½ï¿½ï¿½ò»ï¿½ï¿½ï¿½æ±¨ð£ï¿½þ½ï¿½ï¿½ï¿½ï¿½ä£ï¿½ò»ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ïµê©ï¿½ï¿½ï¿½ï¿½î»ï¿½ï¿½ï¿½ï¿½ï¿½×¡ï¿½ï¿½ï¿½ï¿½ó³ï¿½ï¿½ï¿½ï¿½ï¿½â£¬ï¿½ï¿½êµî¬ï¿½þ¡ï¿½

����

�����ô¹ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½õ³ï¿½ï¿½ï¿½ê©ï¿½ï¿½ï¿½è±¸ï¿½ï¿½ï¿½ð±ï¿½ï¿½ï¿½î¬ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ê±í¨öªï¿½ï¿½ï¿½ý¡ï¿½ï¿½å½ï¿½ï¿½ï¿½ë¾ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ô±î¬ï¿½ï¿½ï¿½ï¿½î¬ï¿½þ¡ï¿½ï¿½ï¿½ð¡ï¿½ï¿½â·ï¿½æ¶ï¿½ï¿½ï¿½è«ï¿½ï¿½ï¿½ï¿½þ£ï¿½ï¿½ï¿½ë®ï¿½ï¿½ï¿½ï¿½ïµí³ï¿½ï¿½ê±ï¿½ï¿½ï¿½é¡¢ï¿½ï¿½ï¿½é¡ï¿½ï¿½å³ï¿½ï¿½ï¿½è«ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ð¡ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½é¹ï¿½ï¿½ï¿½ï¿½ï¿½â¼°ê±ï¿½ò±¨¸ï¿½ñ§ð£ï¿½ï½¨ï¿½ï¿½

����

�����ලö¸ï¿½ï¿½ð¡ï¿½ï¿½ï¿½ï¿½ï¿½à¹¤ï¿½ï¿½ï¿½ï¿½ï¿½æ¶ï¿½ï¿½ï¿½×¼ï¿½ï¿½ï¿½ï¿½ï¿½à¶½ï¿½ï¿½ï¿½ì£ï¿½ï¿½ï¿½êµï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½æ¶è£ï¿½ï¿½ï¿½ï¿½ë¡ï¿½ï¿½ï¿½ï¿½ú¡ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ý£ï¿½ã¿ï¿½ü¶ï¿½ï¿½ú¼ï¿½ï¿½ï¿½æ¶è£ï¿½ï¿½ï¿½ð§ï¿½øµï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ô£ï¿½ï¿½ù½ï¿½ï¿½ú²ï¿½ï¿½ï¿½ð³ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ð¡ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½

����

�������������õ²ï¿½ï¿½ï¿½ï¿½å£¬×°ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ã¿ï¿½ï¿½ò»ï¿½ï¿½ï¿½ï¿½êµï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ô°ï¿½ï¿½ï¿½ì»ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ã¿ï¿½â¶ï¿½ð¡ï¿½ï¿½ï¿½ï¿½ä¾ï¿½ï¿½ï¿½ï¿½ï¿½þ¼ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ç¡¢ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ê©ï¿½ï¿½ê©ë®ï¿½è¹ï¿½ï¿½ï¿½ï¿½ï¿½ä¿ç°ï¿½ï¿½ä¾ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ã£ï¿½ï¿½ï¿½ö¤ð¡ï¿½ï¿½ï¿½úµï¿½ï¿½ì»ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½

����

������í¬ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½õ¹ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ð³ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½å½á´´ï¿½âµï¿½ï¿½å¶ó£ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½òµï¿½ï¿½ï¿½ï¿½æ·ï¿½ê£ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½òµï¿½ä¹ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½äµä·ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½î£¬ï¿½ï¿½ö¤ï¿½ï¿½í¨ï¿½ä¹ï¿½í¨ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½è·ï¿½ä·ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½î£¨ï¿½ï¿½ï¿½ï¿½ò²ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ê±ï¿½ï¿½òµï¿½ï¿½ï¿½á¹©ï¿½ï¿½è«öªê¶ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ê¶ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ô¤ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ü°ï¿½ï¿½ê¾ï¿½è¡ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½òµï¿½ï¿½ï¿½ï¿½ï¿½ï¿½òµï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ö§ï¿½ö¡ï¿½

����

��������7���âµä¹ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¤ï¿½ë»ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ì£ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ü¹ï¿½ï¿½ï¿½ï¿½ï¿½ñ§öªê¶ï¿½ï¿½êµï¿½ï¿½ï¿½ï¿½ï¿½ï£ï¿½ï¿½î³ï¿½ï¿½ï¿½ï¿½ô¼ï¿½ï¿½ä¹ï¿½ï¿½ï¿½ï¿½ï¿½ê½ï¿½ï¿½ò²ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ë¸ï¿½ï¿½ï¿½ìµï¿½ï¿½ï¿½ê¶ï¿½ï¿½ï¿½ï¿½ï¿½ú¹ï¿½ï¿½ï¿½ï¿½ï¿½ô½ï¿½ï¿½ô½ï¿½ï¿½ï¿½üµï¿½ï¿½ô³ï´ï¿½ï¿½ë£ï¿½ï¿½ô³ï´ï¿½ï¿½â£ï¿½ï¿½ó¶ï¿½ï¿½ú¿ï¿½ò²ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ô¼ï¿½ï¿½ï¿½ï¿½ï¿½ò»ð©ï¿½ï¿½ï¿½å£ï¿½ï¿½ï¿½ï¿½ó³ï¿½ô¶ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ð§ï¿½ï¿½ï¿½ô¶ï¿½ï¿½×¼ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ç¶ï¿½ï¿½ï¿½òµï¿½ìµ¼ï¿½ï¿½ï¿½ï¿½í¬ï¿½â»ï¿½ï¿½ç¶ï¿½×¡ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½êµï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½çµï¿½ï¿½ï¿½ï¿½ø£ï¿½ï¿½ô³ï´ï¿½ï¿½ë£ï¿½ï¿½ï¿½ï¿½üµãµï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ö§ï¿½ö¡ï¿½ï¿½ï¿½ï¿½í³ï¿½ï¿½ï¿½ó£ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ú¡ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½çµï¿½òµï¿½ï¿½èºï¿½ï¿½ï¿½ï¿½ï¿½ú¸ï¿½ï¿½ï¿½ï¿½ê¡ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½öªê¶èºï¿½å£¬ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ç¶ï¿½ï¿½ï¿½òµï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ë½ï¿½ì¶è¼ï¿½ï¿½ï¿½í¹ï¿½×¢ï¿½èµï¿½ï¿½ï¿½ß£ï¿½ï¿½ï¿½è»òªï¿½ï¿½ï¿½ï¿½ß¹ï¿½ï¿½ï¿½ï¿½ïµï¿½í¸ï¿½ï¿½ï¿½è£ï¿½ê¹ï¿½ï¿½òµï¿½ï¿½ï¿½ï¿½ï¿½ï¿½îªï¿½ï¿½ï¿½ó¹æ·¶ï¿½ï¿½ï¿½ï¿½ë£ï¿½ï¿½ï¿½ï¿½å¾ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ç¸ï¿½ï¿½úºå£ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ç·ï¿½õ¹ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ç°ï¿½á¡£

�������߸��âµä¹ï¿½ï¿½ï¿½ï¿½ï¿½ò²ï¿½ï¿½â¶ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½úµï¿½ï¿½ï¿½ï¿½ï¿½ï¿½è±ï¿½ý£ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½è±¸ï¿½ï¿½ï¿½ï¿½ï¿½ï±è½ï±ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï²ã¹µí¨ï¿½ï¿½ç·è±ï¿½ï¿½ï¿½è£ï¿½ï¿½ð´ï¿½ï¿½ú½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ô¸ä½ï¿½ï¿½ï¿½ñ§ï°ï¿½ï¿½í¬ê±ï¿½ï¿½ï£ï¿½ï¿½ï¿½ï¿½ï¿½ð»ï¿½ï¿½áµ½ï¿½è½ï³ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ñ§ï°ï¿½ï¿½ï¿½ï¿½ï¿½õ¸ï¿½ï¿½ãµä¼ï¿½ï¿½ü£ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½×¨òµë®æ½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½í¬ï¿½ð½ï¿½ï¿½ðºï¿½ï¿½ï¿½ï¿½ï¿½ïµï¿½ï¿½

�����âµï¿½ò»ï¿½ê£¬ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ú¸ï¿½î»ï¿½ï£ï¿½í¶ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ê±ï¿½ä£¬ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½é£¬ï¿½ï¿½ï¿½ï¿½ï¼ï¿½ï¿½ï¿½ï¿½ãµä¸ï¿½ï¿½î¹¤ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¼ï¿½ï¿½ìµ¼ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï£ï¿½ï¿½ï¿½ï¿½ï¿½çµï¿½ï¿½å¶ï¿½ã¿ò»ï¿½ï¿½ï¿½ï¿½ï§ï¿½ï¿½ò»ï¿½ï¿½äºï¿½ð³ï¿½ï¿½ï¿½õ£ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ä¾ï¿½ï²ï¿½í³ï¿½ô½ï¿½ï¿½ï¿½ï¿½ï¿½ãµä·ï¿½ï¿½ï¿½ï¿½å¶ó¾ï¿½ï¿½ï¿½ï¿½ô¡ï¿½×¡ï¿½ï¿½ï¿½þ±ï¿½ô¹ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½è±ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ã¤ï¿½ã¡¢ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½îªï¿½ï¿½ï¿½ï¿½ä¿ï¿½ê£¬ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ô·ï¿½ï¿½òµï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½è»ï¿½ï¿½ï¿½ï¿½ï¿½ä½å²ï¿½ï¿½ï¿½ï¿½ï¿½ç±ï¿½ï¿½ï¿½ï¿½ï¿½ç¹ï¿½ï¿½×¡ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ä¶ï¿½å¬ï¿½ï¿½ï¿½ï¿½ï¿½ü¶ï¿½ï¿½ï¿½ï¿½ï¿½

客服部年终总结ppt篇十七

�����ì³ï¿½ï¿½ï¿½ï¿½ï¿½î§ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½â´ï¿½ä¸ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ö¸ï¿½ï¿½õ¹ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ú¼ï¿½ç¿ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ç¿ï¿½ï¿½ï¿½ï¿½ê¶ï¿½ï¿½ï¿½ï¿½õ¹ï¿½î¶¯ï¿½è·ï¿½ï¿½ï¿½è¡ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½é¼ï¿½ï¿½ï¿½îªï¿½ï¿½ï¿½ãµä³ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ù·ï¿½õ¹ï¿½ï¿½ï¿½ëºü´ï¿½ä¹ï¿½ï¿½×¡ï¿½

������08�꿪òµï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½×°ï¿½ì³ï¿½ê±ï¿½ï¿½ï¿½ô·ï¿½õ¹îªç°ï¿½á£¬ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½î´ï¿½ï¿½ä£ï¿½ä¾ï¿½óªï¿½ï¿½ï¿½öµï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½×°æ·ï¿½æ½á¹¹ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½æ½ð§ï¿½ï¿½ï¿½ï¿½ê¹ï¿½ï¿½ï¿½ì³ï¿½ï¿½ü¹ï¿½ï¿½ì²½ï¿½ï¿½ï¿½è¶ï¿½ï¿½ø·ï¿½õ¹ï¿½ï¿½

�������꣬���ì³ï¿½ï¿½ï¿½ï¿½ï¿½î§ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½å²¿ï¿½ï¿½08��è«ï¿½ê¹¤ï¿½ï¿½ï¿½æ»ï¿½ï¿½ï¿½õ¹ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ì³ï¿½ï¿½ìµ¼ï¿½ï¿½ï¿½ï¿½ï¿½ß³ï¿½è¥ï¿½ï¿½ï¿½ì¡¢ï¿½ï¿½ï¿½ð£ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½æ»ï¿½ï¿½ï¿½êµê©ï¸ï¿½ï¿½ñ§ï°ï¿½è½ï¿½ï¿½ä¾ï¿½óªï¿½ï¿½ï¿½î£¬ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½æ½ð§ï¿½ï¿½ï¿½é¹ï¿½ï¿½ç³ï¿½ï¿½ï¿½ï¿½ô¡ï¿½ï¿½ø±ï¿½öµï¿½ã¿ï¶ï¿½ï¿½ï¿½ï¿½ç£ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ð£ï¿½ï¿½ï¿½ï¿½ç²ï¿½è¡ï¿½ë¾ï¿½óªï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½æ·ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½î»ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ã¸ï¿½ï¿½ì£¬ï¿½ï¿½ç¿ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ò»ïµï¿½ï¿½ç¿ï¿½ï¿½ï¿½ï¿½ï¿½ä´ï¿½ê©ï¿½ï¿½è«ï¿½ï¿½ô±ï¿½ï¿½ï¿½å½ï¿½ò»ï¿½ä£ï¿½ï¿½ï¿½í¬å¬ï¿½ï¿½ï¿½ï¿½è¡ï¿½ï¿½ï¿½ï¿½ò»ï¿½ï¿½ï¿½ä¾ï¿½ï¿½ï¿½ð§ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ð§ï¿½æ¡£ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½òµï¿½ï¿½ï¿½ó£¬¶ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½òµï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½

�����ø¹ï¿½xx��ä¹ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ô¸ï¿½ï¿½ï¿½îªï¿½ï¿½ï¿½â¼ï¿½ï¿½ï¿½ï¿½æ£º

����

������װ�ì³ï¿½è«ï¿½ï¿½æ»ï¿½ï¿½ï¿½ï¿½ï¿½4400��êµï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ôªï¿½ï¿½ã«ï¿½ï¿½ï¿½æ»ï¿½330��êµï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ôªï¿½ï¿½ï¿½ï¿½ï¿½ã¡ï¿½

������������������æ·ï¿½ñ¡ï¿½ï¿½ï¿½ï¿½ñ¡ï¿½×°ï¿½þ¹ï¿½ï¿½ï¿½ï¿½ñºï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½û¼ï¿½ï¿½ï½é´ï¿½ï¿½ï¿½7����ôªï¿½ï¿½è¡ï¿½ï¿½ï¿½ï¿½ï¿½ãµä¾ï¿½óªòµï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ç²ï¿½è¡ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½

����1���������ã¸ï¿½ï¿½ö´ï¿½ï¿½ä£ï¿½ï¿½ï¿½ï¿½ï¿½î¶¯ï¿½ï¿½ï¿½ï¿½ï¿½å¹ï¿½ï¿½îºï¿½ï¿½ï¿½ï¿½û»ï¿½ï¿½á¡£

���������������岿���ú¶ï¿½î´ï¿½ï¿½í´ï¿½ï¿½ï¿½ï¿½î¶¯ï¿½ð£ï¿½ï¿½ï¿½ï¿½ì³ï¿½ï¿½ï¿½ï¿½ï¿½î§ï¿½æ»î¶¯ï¿½ï¿½ï¿½â£¬ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï£ï¿½ï¿½ô»î¶¯ï¿½í½ï¿½ï¿½õ´ù½ï¿½ï¿½ï¿½ï¿½û¡ï¿½ï¿½ï¿½ï¿½â·ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ì¡¢ï¿½ï¿½ï¿½åµï¿½ï¿½ì¡¢ï¿½æ½ï¿½ï¿½üµï¿½ï¿½ï¿½òªï¿½ï¿½ï¿½ï¿½ê±ï¿½î£ï¿½è¡ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ãµï¿½ï¿½ï¿½ï¿½ï¿½òµï¿½ï¿½ï¿½í¾ï¿½ï¿½ï¿½ð§ï¿½æ£¬ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ãµä»î¶¯ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ë´ï¿½ï¿½ï¿½ï¿½ï¿½×¼ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ë³§ï¿½ï¿½ï¿½ï¿½ïµï¿½ï¿½ô´ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½æ·ï¿½ö£ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½×¿ûµã£¬ï¿½ï¿½ï¿½ï¿½ë«ó®ï¿½ï¿½

����2������óªï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½æ½ð§ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½óªæ·ï¿½æ¡ï¿½

����æ·ï¿½æ¾ï¿½óªï¿½ï¿½è¡×¥ï¿½ï¿½ï¿½ð¡ï¿½ï¿½ô­ï¿½ò£¬µï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ë´ï¿½ð¡æ·ï¿½ï¿½80����������û³ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½×¨ï¿½ï¿½ï¿½ï¿½10��ò¡ï¿½è·ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ã¾ï¿½óªï¿½ï¿½î»ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½

������������ê±ï¿½ï¿½ï¿½ï¿½ï¿½ü´ï¿½ï¿½ï¿½ï¿½ì³ï¿½ï¿½ï¿½ï¿½ó³ï¿½ô±ï¿½ï¿½ï¿½ð¹ø²ï¿½ï¿½å·ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ð¾ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ä²ß»ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½×°ï¿½ï¿½ï¿½ë¶ï¿½ï¿½ï¿½ï¿½ðµä¾ï¿½óªï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ô­ï¿½ð·ï¿½×°ï¿½ì³ï¿½ï¿½ä¶ï¿½ï¿½ï¿½ï¿½â¥ï¿½ï¿½õ¹ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½â¥ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½×°ï¿½ï¿½ï¿½ë¶ï¿½ï¿½ï¿½ï¿½ðµä¾ï¿½óªï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½óªæ·ï¿½ï¿½í¬ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½×°ï¿½ï¿½ô­ï¿½ï¿½æ·ï¿½ï¿½20��ò·ï¿½õ¹ï¿½ï¿½61�ò£ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½þ³é¡ï¿½ï¿½å¸ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ó¡ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½é£ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½öªï¿½ï¿½ï¿½ï¿½×°æ·ï¿½ï¿½30��ò£ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ë¶ï¿½æ·ï¿½æ¿ï¿½ï¿½ï¿½ï¿½ï¿½kappa��פ���ì³ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½æ¥ï¿½ç¡ï¿½æ¥ï¿½ë¡ï¿½ï¿½ï¿½ì¤ï¿½ï¿½ï¿½ï¿½ï¿½ø²ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ñ¡¢ºï¿½ï¿½ï¿½ï¿½è¹ï¿½ï¿½ï¿½ï¿½ë¶ï¿½ï¿½ï¿½ï¿½ï¿½æ·ï¿½æ¼ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½å¼ªï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ë¡ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¶ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½æ·ï¿½ï¿½20��ò£ï¿½ë³ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ë½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½üµï¿½ï¿½ï¿½ï¿½ï¿½òµí¬ï¿½ê¼ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ßµï¿½ò»ï¿½âºï¿½ï¿½ï¿½ï¿½ï¿½

���������������װ���ë¶ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ûµã£¬æ½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½2������3������𡢹����ñ¡ï¿½ï¿½ï¿½ô±ï¿½ï¿½ï¿½êµï¿½ï¿½ï¿½ï¿½ó´ï¿½ï¿½ï¿½ï¿½ï¿½11����ôªï¿½ï¿½îªï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½òµï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ãµä»ï¿½ï¿½ï¿½ï¿½ï¿½

����îªï¿½ï¿½ó¦ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½õ¹ï¿½ï¿½ï¿½ï¿½òªï¿½ï¿½ï¿½ú¼ï¿½ë±ï¿½ï¿½î¾ï¿½óªï¿½ï¿½ï¿½öµï¿½ï¿½ï¿½ï¿½øµï¿½ï¿½í¬ê±ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ä©î»ï¿½ï¿½ì­ï¿½ï¿½ï¿½èºï¿½ï¿½ï¿½ì­ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½òµï¿½ï¿½ï¿½ï¿½ï¿½ãµï¿½å®×°æ·ï¿½ï¿½10������������ë¿ï¿½ï¿½ï¿½â¶ï¿½ç¡¢ï¿½ï¿½åµï¿½ï¿½ü½ï¿½î¶ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½è¶è¡ï¿½ï¿½ï¿½ï¿½ï¿½é³ï¿½ï¿½ï¿½ï¿½ï¿½ðµï¿½10���å®×°æ·ï¿½æ¡ï¿½ë³ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ë½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½îªï¿½æ»ï¿½ï¿½ï¿½ï¿½ï¿½å®×°æ·ï¿½æµï¿½ï¿½ù´ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ì¶¨ï¿½ï¿½ï¿½ï¿½ï¿½ã»ï¿½ï¿½ï¿½ï¿½ï¿½

����í¨ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ô±ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ë½ï¿½ï¿½ï¿½ô±ï¿½ï¿½ï¿½äµï¿½ò»ï¿½ï¿½ï¿½ï¿½ï¿½ï¡ï¿½ï¿½ô¼ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ñµï¿½ô±ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½õ¹ë£ï¿½ï¿½ï¿½ô±ô±ï¿½ï¿½ï¿½ï¿½ï¿½äºí°ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ç¡ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ó¼ï¿½ï¿½ï¿½ï¿½ã²ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½â·ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½æ·ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ô±ï¿½ï¿½ï¿½ï¿½ô±ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ç·ï¿½ï¿½ó£ï¿½ï¿½ï¿½ï¿½ç·ï¿½ï¿½ï¿½ô±ï¿½ï¿½ï¿½ï¿½ï¿½ã¸ï¿½ï¿½ï¿½ê±ï¿½ï¿½è¥ï¿½ï¿½ï¿½ò°ï¿½ã¦ï¿½ï¿½ô±ï¿½ï¿½ï¿½äµüµü³ï¿½ï¿½ë³ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ê³ï¿½ï¿½ê¶ì¾ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ô±ï¿½ï¿½ï¿½äºï¿½ï¿½ö®ï¿½ç¡ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½çµä´ï¿½ï¿½ï¿½ï¿½â£ï¿½ï¿½ï¿½ï¿½ì³ï¿½ä¿ç°ï¿½ï¿½ï¿½î³ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ñ£ï¿½ï¿½ï¿½ò°ï¿½äºã·ï¿½ï¿½ï¿½ï¿½ï¿½

����3������ú¼ï¿½ï¿½æ³ö¡ï¿½ï¿½ï¿½ï¿½ï¿½òµï¿½ï¿½ï¿½ñ£¬½ï¿½ï¿½í·ï¿½ï¿½ã£ï¿½ï¿½ï¿½ô¼ï¿½ï¿½ç±ï¿½ï¿½ñ¹ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ö§ï¿½ï¿½

�������ì³ï¿½ï¿½ï¿½ï¿½ú¼ï¿½ï¿½æ³ï¿½ï¿½ï£ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ô½ï¿½ô¼îªç°ï¿½á£¬ï¿½ï¿½ï¿½ï¿½ð¡ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ô±ï¿½ï¿½ñ¹ï¿½ï¿½ï¿½ï¿½í·ï¿½ï¿½ï¿½ê¡ï¿½ô­ò»ï¿½ï¿½â¥ï¿½ä¸ï¿½ï¿½ï¿½ï¿½ô±ï¿½ï¿½ï¿½ï¿½ã¿ï¿½ï¿½â¥ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ô±ï¿½ï¿½ï´ï¿½ö¼ï¿½ï¿½ï¿½ï¿½ï¿½ô±ó¦ò»ï¿½ï¿½â¥ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½â¥ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ô±ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½í·ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ã¿ï¿½ï¿½ï¿½ï¿½ï¿½ê¡ï¿½ï¿½ï¿½ï¿½ôªï¿½ï¿½

�������ì³ï¿½ï¿½ó£¬·ï¿½ï¿½ã¸ß£ï¿½ï¿½ï¿½ï¿½ç½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ãµä¶ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½þ²ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ãµä£ï¿½ï¿½ï¿½ï¿½þ²ï¿½ï¿½ä¾ï¿½ï¿½ï¿½ï¿½ï¿½ò»ï¿½ï¿½ç®ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ì³ï¿½ï¿½ð¹üµï¿½×¨ï¿½ï¿½à£¬ï¿½ï¿½í¾ï¿½ç»°ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¶à£¬ï¿½ï¿½ï¿½ã½ï¸ß¡ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ë³§ï¿½ï¿½ï¿½ï¿½í¨ï¿½ï¿½ï¿½ï¿½ô±ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ô¼ï¿½ï¿½ï¿½×°ï¿½ç»°ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ì³ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ã¡ï¿½

����0x��ä¹ï¿½ï¿½ï¿½ï¿½ñ½ï¿½î²ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ç»ï¿½ñ½ï¿½ï¿½ï¿½è¡ï¿½ãµä¹ï¿½ï¿½ï¿½ï¿½é¼ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ê¹¤ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ã¡£ï¿½ü½á¹¤ï¿½ï¿½ï¿½ï¿½ï¿½é£¬ï¿½ï¿½ô²ï¿½ï¿½ã£¬ï¿½ï¿½ï¿½ï¿½êµï¿½ï¿½ï¿½ï¿½ï¸ï¿½ï¿½ï¿½ï¿½êµï¿½ï¿½ï¿½â¹ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ç½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ìµ¼ï¿½ä´ï¿½ï¿½ï¿½ï¿½â£ï¿½ï¿½ï¸ï¿½ï¿½ï¿½08��ä¹ï¿½ï¿½ï¿½ï¿½æ»ï¿½ï¿½ï¿½õ¹ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½

����1��08�꣬�ú¾ï¿½óªï¿½ï¿½ï¿½ï¿½ï¿½ð£ï¿½ï¿½ï¿½ï¿½ï¿½î§ï¿½ï¿½ï¿½ï¿½ï¿½ãµä¹ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ð¹ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ô¼08���âºï¿½í¬ï¿½ï¿½í¬ê±ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½×¨ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ûµï¿½ï¿½ï¿½ï¿½2������3���ù·öµã£¬ï¿½ï¿½ï¿½ï¿½ô¤ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½15����ôªï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ô±ï¿½ï¿½ï¿½ï¿½3����ôªï¿½ï¿½

����2�����������������1��15�õºí¡ï¿½4��15�����������׼�����������ç½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½îµï¿½ï¿½ï¿½ï¿½ï¿½îª08���ï°ï¿½ï¿½ê¹¤ï¿½ï¿½ï¿½ï¿½ï¿½øµã¡£îªï¿½ï¿½ï¿½ï¿½ï¿½úµï¿½ï¿½ï¿½ï¿½ú¼ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ãµï¿½ï¿½ï¿½ï¿½ï¿½òµï¿½ï¿½ï¿½ï¿½ï¿½ï¿½08��ä¹ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½í·ï¿½ï¿½ï¿½ï¿½ï¿½ç½ï¿½ï¿½ï¿½ç°ï¿½ï¿½ö¯ï¿½ï¿½ô´ï¿½ï¿½ï¿½ï¿½ï¿½æ²¼ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ú¼ä¹¤ï¿½ï¿½ï¿½ï¿½ã¿ò»ï¿½ï¿½ï¸ï¿½ú£ï¿½ï¿½ö³ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ô±ï¿½ó´ï¿½ï¿½ï¿½ï¿½è¡ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½úµï¿½ï¿½ï¿½ï¿½ú¼ï¿½è¡ï¿½ï¿½ï¿½ë¿é¹ûµä¾ï¿½ï¿½ï¿½ð§ï¿½æ£¬ë¢ï¿½ï¿½ï¿½ï¿½ï¿½ì³ï¿½ï¿½ô¿ï¿½òµï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½û¼ï¿½â¼ï¿½ï¿½ï¿½ï¿½îª08��ä¹ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ã¿ï¿½ï¿½ë¡ï¿½

����3��5�â·ý£ï¿½ï¿½ï¿½ï¿½ì³ï¿½ï¿½ï¿½è«ï¿½ï¿½ï¿½ï¿½ï¿½å®×°ï¿½ä¾ï¿½óªï¿½ï¿½ï¿½ö¼ï¿½æ·ï¿½æ½á¹¹ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½æ·îªï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½æ·ï¿½æ½á¹¹îªô­ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ì¡£ä¿ç°ï¿½ï¿½ï¿½ï¿½ï¿½ì³ï¿½ï¿½ä¾ï¿½óªï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½â¶¨ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ìµä¾ï¿½óªï¿½ï¿½ö£ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ðµï¿½ï¿½ä½ï¿½îªï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ì³ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½å®×°ï¿½ï¿½ï¿½ï¿½å®×°îªï¿½ï¿½ï¿½ï¿½ï¿½ï¿½æ·ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½âµï¿½ï¿½èµï¿½ò»ð©öªï¿½ï¿½å®×°æ·ï¿½æµï¿½ï¿½ï¿½êµï¿½ë¿ï¿½èºï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ö¯ï¿½ï¿½æ·ï¿½æ£ï¿½ï¿½ï¿½ï¿½ï¿½10

����15���ð¾ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ó°ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½é«ï¿½ï¿½å®×°æ·ï¿½æ£ï¿½è·ï¿½ï¿½ï¿½ì³ï¿½æ·ï¿½ï¿½ï¿½ï¿½ïµä¿ï¿½ñ§ï¿½ô¡ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ô¡ï¿½ï¿½úµï¿½ï¿½ï¿½å®×°ï¿½ï¿½í¬ê±ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½×°ï¿½ï¿½ï¿½ë¶ï¿½ï¿½ï¿½ï¿½ðµä¾ï¿½óª×´ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½è¡ä©î»ï¿½ï¿½ì­ï¿½ï¿½ô­ï¿½ï¿½ï¿½ï¿½ì­ò»ð©ð§ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½×°ï¿½ï¿½ï¿½ë¶ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ð¡æ·ï¿½æ£ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ðµï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ú²ï¿½ó°ï¿½ï¿½ï¿½ï¿½ï¿½ûµï¿½í¬ê±ï¿½ï¿½è·ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ò»®·ï¿½ï¿½ï¿½ï¿½ï¿½æ»®ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ô£ï¿½ï¿½ï¿½ö¤08������������ë³ï¿½ï¿½ï¿½ï¿½é¡ï¿½

����4���ú¾ï¿½óªï¿½ï¿½ï¿½ï¿½ï¿½ï£ï¿½òªï¿½ï¿½ï¿½ì³ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ô±ï¿½ï¿½ï¿½ú¿ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ð³ï¿½ï¿½ï¿½ï¿½ß±ï¿½ô¤öªï¿½ð³ï¿½ï¿½ï¿½ï¿½ï¿½ä»¯ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½òµï¿½ï¿½öªê¶ï¿½ï¿½ï¿½ð¾ï¿½ï¿½ï¿½æ·ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½æ£ï¿½ï¿½ï¿½ï¿½õµï¿½ò»ï¿½ï¿½ï¿½ï¿½ï¿½ï£ï¿½ï¿½ï¿½ï¿½ï¿½öªï¿½ï¿½æ·ï¿½æµä¾ï¿½óªï¿½ï¿½ä£ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ñ§ï°ï¿½ï¿½ï¿½ï¿½ï¿½è½ï¿½ï¿½ï¿½òµï¿½ä¹ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½úµä²ï¿½ï¿½ã£¬ï¿½â¶¨ï¿½ï¿½ï¿½ï¿½ï¸ï¿½úµä²ï¿½ï¿½ï¿½æ»ï¿½ï¿½ï¿½êµê©ï¿½ï¿½ï¿½ï¿½ï¿½è£ï¿½ï¿½ï¿½ï¿½ï¿½ì³ï¿½ï¿½ìµ¼ï¿½ï¿½ï¿½ûºï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ìµ¼ï¿½á¹©ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½é¡£ï¿½ó´ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½è£ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½òªð§ï¿½æ¡£ï¿½ï¿½ï¿½ü½ï¿½ï¿½ï¿½ê¾­ï¿½ï¿½ï¿½ë²»ï¿½ï¿½ä»ï¿½ï¿½ï¿½ï¿½ï£ï¿½ï¿½ï¿½õ¹ï¿½ï¿½ë¼â·ï¿½ï¿½å¬ï¿½ï¿½ï¿½ú¾ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½í¾ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ç¿ô±ï¿½ï¿½ï¿½ï¿½ñµï¿½ï¿½ï¿½ï¿½ï¿½ô±ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ê¡ï¿½í¨ï¿½ï¿½ï¿½ï¿½ö¯ï¿½á¸»ï¿½ï¿½êµä»î¶¯ï¿½ï¿½ï¿½ï¿½ç¿ô±ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ú¾ï¿½óªï¿½í¹ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½æ£¬ï¿½ï¿½ï¿½ï¿½ï¿½ü¹ï¿½ï¿½ï¿½ï¿½ï¿½ò»ï¿½ï¿½ï¿½ï¿½ì¨ï¿½×¡ï¿½

����5��x��ä¹ï¿½ï¿½ï¿½ï¿½øµï¿½ï¿½ï¿½×¥ï¿½ï¿½ï¿½û£ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ó¡£½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½û¼æ»ï¿½ï¿½ï¿½êµï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½é£¬ï¿½ï¿½ï¿½é¹ï¿½ï¿½ï¿½êµï¿½ï¿½ï¿½ï¿½×¨ï¿½ñ¼°¸ï¿½ï¿½ë£ï¿½ï¿½ï¿½ç¿è«ô±ï¿½ä½ï¿½ï¿½è¸ðºï¿½ï¿½ï¿½ï¿½î¸ð¡ï¿½ã¿ï¿½â°ï¿½ï¿½æ»ï¿½ï¿½ï¿½ï¿½ñ¿¼ºë¸ï¿½×¨ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ç°ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½×¨ï¿½ï¿½íºï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½×¨ï¿½ï¿½ï¿½ï¿½ï¿½ô¹ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ô±ï¿½ï¿½ï¿½ä¾ï¿½ï¿½ï¿½ï¿½ï¿½ê¶ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ô±ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½òµï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½×¨ï¿½ï¿½ï¿½ï¿½×¨ï¿½ï¿½ï¿½ï¿½ô±ò»ï¿½ï¿½ï¿½ï¿½ï¿½ô­ï¿½ò£¬²ï¿½è¡ï¿½ï¿½ó¦ï¿½ï¿½ê©ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½òµï¿½ï¿½ï¿½ï¿½ï¿½ï¿½è·ï¿½ï¿½ï¿½ï¿½ßµï¿½×¨ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ì­ï¿½ï¿½ï¿½ï¿½ô»ï¿½æ·ï¿½ï¿½êµï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½õµï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ç½ï¿½ï¿½ú³ï¿½êµï¿½ï¿½æ·ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½â¹ï¿½ï¿½ï¿½ï¿½ô¹ï¿½ï¿½ï¿½îªï¿½ï¿½î»ï¿½ï¿½ï¿½ï¿½è¡ï¿½ï¿½æ¬ï¿½ï¿½ï¿½éµï¿½ô­ï¿½ò¡£¹ï¿½ï¿½ï¿½×¥ï¿½ï¿½ô´ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ôµï¿½ï¿½ï¿½ï¿½ô´ï¿½ï¿½ï¿½ï¿½ä³ï¿½ï¿½òºí¹ï¿½ó¦ï¿½ì½ï¿½ï¿½ð¹ï¿½í¨ï¿½ï¿½ï¿½ï¿½êµï¿½ï¿½ô´ï¿½ï¿½ï¿½ï¿½ïµï¿½ï¿½ï¿½ô±ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ûµï¿½×¼ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½æ¾ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½æ·ï¿½öµï¿½ï¿½ï¿½æ·ï¿½ï¿½×¡ï¿½ï¿½ï¿½ö²ï¿½îµï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½èºï¿½ï¿½

客服部年终总结ppt篇十八

����תë²ï¿½ä£¬20xx��������ã¦âµï¿½ä¹ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ñ¾ï¿½ï¿½ï¿½è¥ï¿½ï¿½

��������20xx����òµï¿½ï¿½ë¾ï¿½í·ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ëµï¿½ç½ï¿½ò»ï¿½ï¿½ï¿½ï¿½õ¹ï¿½ï¿½ò»ï¿½ê£¬ï¿½ï¿½ï¿½ï¸ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½æ¸ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½üµï¿½ò»ï¿½ê¡£ï¿½ï¿½ï¿½âµ±ï¿½ð£ï¿½ï¿½ï¿½òµï¿½í·ï¿½ï¿½ï¿½ï¿½ãµï¿½ï¿½ë¹ï¿½ë¾ï¿½ìµ¼ï¿½ä¹ï¿½ï¿½äºï¿½ö§ï¿½ö£ï¿½í¬ê±ò²ï¿½ãµï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½åµä´ï¿½ï¿½ï¿½ð­ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½è«ï¿½ï¿½í·ï¿½ï¿½ï¿½ô±ò»ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½å¬ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½í·ï¿½ï¿½ï¿½ï¿½ä¹ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ò»ï¿½ï¿½ï¿½ï¿½ï¿½ëºü´ï¿½ä½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½î¹¤ï¿½ï¿½ï¿½æ¶è²ï¿½ï¿½ïµãµï¿½ï¿½ï¿½ï¿½æºï¿½ï¿½ï¿½êµï¿½ï¿½"òµï¿½ï¿½ï¿½ï¿½ï¿½ï¿½"�ä·ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ã¿ò»î»ï¿½í·ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ô±ï¿½ï¿½ï¿½ôºï¿½ï¿½ï¿½

�����ø¹ï¿½ò»ï¿½ï¿½ï¿½ï¿½ï¿½ä¿í·ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ðµï¿½ï¿½ï¿½ê§ï¿½ï¿½ï¿½ö½ï¿½ò»ï¿½ï¿½ï¿½ï¿½ï¿½ä¿í·ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ü½ï¿½ï¿½ï¿½ï¿½ï¿½:

����ò»ï¿½ï¿½ï¿½î»¯ï¿½ï¿½êµï¿½ï¿½ë¾ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½æ¶èºí¿í·ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½æ¶ï¿½

������20xx��������æµä¸ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½æ¶èµä»ï¿½ï¿½ï¿½ï¿½ï£ï¿½20xx����øµï¿½ï¿½ï¿½ï¿½î»¯ï¿½ï¿½êµï¿½ï¿½îªï¿½ë£ï¿½ï¿½í·ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ý¹ï¿½ë¾ï¿½ä·ï¿½õ¹ï¿½ï¿½×´ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½òµï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ê¶ï¿½ï¿½ï¿½ï¿½ï¿½â¡£í¬ê±ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½òµï¿½ï¿½ï¿½ï¿½ï¿½ï¿½òµò»ð©ï¿½ï¿½ï¿½é¡ï¿½ï¿½ï¿½ï¿½ï¿½ä³ï¿½ì¨ï¿½ï¿½ï¿½ï¿½ï¿½æ£ï¿½ï¿½í·ï¿½ï¿½ï¿½ò²ï¿½ï¿½ê±ï¿½ï¿½ï¿½ï¿½ï¿½í·ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½æ¶è£ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ãµï¿½ï¿½ï¿½ó¦ï¿½âµï¿½ï¿½ï¿½ï¿½æ¡ï¿½

��������������ïµêµï¿½ê£ï¿½ï¿½ï¿½ï¿½ä¿ï¿½õ¹ï¿½í·ï¿½ï¿½ï¿½ô±ï¿½ï¿½ï¿½ï¿½ñµï¿½ï¿½ï¿½ï¿½

��������ã¿ï¿½ï¿½ï¿½ï¿½ä¿í·ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ê±ï¿½â£¬ï¿½ï¿½ç¿ï¿½ô±ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ô±ï¿½ï¿½ï¿½ï¿½ñµï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ñµï¿½ï¿½ï¿½ï¿½ï¿½ç¸ï¿½ï¿½ï¿½ò»ï¿½ï¿½ï¿½ï¿½ï¿½ú¹ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½êµï¿½ï¿½ï¿½ï¿½ï¿½ï¿½õ¹ï¿½ï¿½ï¿½ä£ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½êµï¿½êµä½ï¿½ï£ï¿½ê¹ã¿î»ï¿½í·ï¿½ï¿½ï¿½ô±ï¿½ï¿½"��������"����ê¶ï¿½ï¿½ï¿½óµï¿½ï¿½ï¿½ì¡ï¿½

���������õ³ï¿½ï¿½ï¿½ï¿½þµä´ï¿½ï¿½ï¿½

������ã¿ï¿½ï¿½ä©ï¿½ä¹ï¿½ï¿½ï¿½ï¿½ï¿½í³ï¿½æ£ï¿½"�õ½ó´ï¿½"������ê½ï¿½ä±ï¿½ï¿½þ¾ï¿½ï¿½ï¿½ê®ï¿½ï¿½î¡ï¿½ï¿½ï¿½ï¿½ý±ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ïµä²ï¿½ò»ï¿½ï¿½ï¿½ï¿½ï¿½ä½ï¿½ï¿½ï¿½ï¿½é¹ï¿½ï¿½ï¿½ï¿½ï¿½è¡ï¿½ï¿½ï¿½ï¿½ìµï¿½ê±ï¿½ï¿½ï¿½ú½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½í¬ê±ï¿½ï¿½ï¿½ï¿½ï¿½ý±ï¿½ï¿½þµï¿½ï¿½ï¿½ï¿½×´ï¿½ï¿½ï¿½ï¿½ê±ï¿½ø½ï¿½ï¿½ð»ø·ã¡ï¿½

�����ä¡ï¿½xx����òµï¿½ñµï¿½ï¿½õ½é¹ï¿½ï¿½ï¿½

�������������ë¾ï¿½â´ï¿½ï¿½ï¿½õ·ï¿½ö¸ï¿½ê£¬ï¿½ï¿½ï¿½ä¿ï¿½õ¹xx��xx����òµï¿½ñµï¿½ï¿½õ½é¹ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½òµï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ç¼ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½åµï¿½ö§ï¿½ï¿½ï¿½â£ï¿½ï¿½ï¿½ï¿½ï¿½ë¹ï¿½ë¾ï¿½â´ï¿½ï¿½ï¿½õ·ï¿½ö¸ï¿½ê¡£

�����塢��ô´ï¿½ñµï¿½ï¿½õ½é¹ï¿½ï¿½ï¿½

�����������xx��ã¿ï¿½ï¿½ï¿½ï¿½ï¿½ë»§ï¿½ï¿½ë®ï¿½ï¿½ï¿½õ·ñ¹ï¿½ï¿½ï¿½ï¿½ï¿½í¬ê±ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ë¹ï¿½ë¾ï¿½ï¿½ï¿½ãµï¿½ï¿½âµï¿½ï¿½ï¿½ï¿½ï¿½-----xx���״��뻧��ë®ï¿½ï¿½ï¿½õ·ñ¹ï¿½ï¿½ï¿½ï¿½ï¿½

��������xx�����ìµï¿½ï¿½ï¿½ï¿½â¹¤ï¿½ï¿½

�����æ¶ï¿½ï¿½ëµï¿½ï¿½ìµï¿½ï¿½ï¿½ï¿½â·½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½â°ï¿½ï¿½ï¿½é¹ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½"���ð¡ï¿½ò©ï¿½ï¿½"��ä¿ï¿½ï¿½

�����ߡ�����â¥ï¿½ï¿½ï¿½ï¿½ï¿½â¥ï¿½ï¿½ï¿½ï¿½

������x�â·ý£ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½x#��x#����â¥ï¿½ï¿½ï¿½ï¿½;í¬ê±ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ë²ï¿½ï¿½ï¿½xx����ç¨â¥(x#--1��2��ôª)��â¥ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½

�����ë¡ï¿½"��ïµï¿½àº£ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½"��ö¯ï¿½ï¿½õ¹ä¼ï¿½ï¿½î¶¯

�����úµï¿½öªï¿½àº£ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¢ï¿½ï¿½ï¿½ï¿½òµï¿½ï¿½ë¾ï¿½ìµ¼ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ú½ï¿½ï¿½ï¿½ò»ï¿½ï¿½ï¿½ï¿½"îªï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ò»ï¿½ý°ï¿½ï¿½ï¿½"��ä¼ï¿½ï¿½î¶¯ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½é¿í·ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½é¡ï¿½ï¿½óµï¿½ö¸ê¾ï¿½ó£¬¿í·ï¿½ï¿½ï¿½è«ï¿½ï¿½ï¿½ï¿½ô±ï¿½ï¿½ï¿½ï¿½ï¿½×¼ï¿½ï¿½×²ß£ï¿½ï¿½ï¿½ï¿½ï¿½ô²ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ä¼ï¿½ï¿½î¶¯ï¿½ï¿½

�����å¡ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ú¼ï¿½ô°ï¿½ï¿½ï¿½ï¿½×°ï¿½ã²¼ï¿½ã¹ï¿½ï¿½ï¿½

����������é¸ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ú¼ï¿½ô°ï¿½ï¿½ï¿½úµï¿½×°ï¿½ã²¼ï¿½ã¹ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ê¹«ë¾ï¿½ó´ï¿½ï¿½ë¶ï¿½ê¥ï¿½ï¿½ï¿½ï¿½(���������ë¹ï¿½×¢ï¿½ä½ï¿½ï¿½ï¿½)�ú¼ï¿½ô°ï¿½ï¿½×°ï¿½ã²¼ï¿½ãµï¿½ï¿½ï¿½ï¿½è£ï¿½ï¿½ï¿½ð¡ï¿½ï¿½xx�å¼ï¿½xx���������ú¹ï¿½ï¿½ï¿½ï¿½ï¿½ê¥ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½×°ï¿½ï¿½æ·ï¿½ï¿½

����ê®ï¿½ï¿½òµï¿½ï¿½ï¿½ï¿½ì¸ï¿½ï¿½

�����ú´ï¿½ï¿½ï¿½ç°ï¦ï¿½ï¿½ï¿½ï¿½ö¯ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ò»ï¿½ï¿½ò»ï¿½èµï¿½òµï¿½ï¿½ï¿½ï¿½ì¸ï¿½á¡£ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ä¸ï¿½î»òµï¿½ï¿½ï¿½ú»ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ä·ï¿½ï¿½ô£ï¿½ï¿½ï¿½ï¿½ï¿½òµï¿½ï¿½ë¾ï¿½ä·ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ë³ï¿½öµä¿ï¶ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ëºï¿½ï¿½ï¿½ï¿½ï¿½ï¿½æ¼ï¿½ï¿½ï¿½

������ö®ï¿½ï¿½ï¿½ï¿½20xx��ä¹ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï£ï¿½20xx�������������������������âµï¿½ò»ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ç¼ï¿½ï¿½å£ï¿½ö»òªï¿½ï¿½ï¿½ï¿½ï¿½ú·ü¹ï¿½ï¿½ï¿½ï¿½ï¿½å¬ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ì½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ú½ï¿½è¡ï¿½ï¿½ï¿½ï¿½ï¿½ç±ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½"����å¬ï¿½ï¿½"��é¹ï¿½ë¾ï¿½â´ï¿½ä¸ï¿½ï¿½î¹¤ï¿½ï¿½ö¸ï¿½ê¡£

����xx��òµï¿½ï¿½ë¾ï¿½í·ï¿½ï¿½ï¿½

����׫ð´ï¿½ï¿½:xx

����20xx��12

客服部年终总结ppt篇十九

����20xx�����ñ½ó½ï¿½î²ï¿½ï¿½ï¿½ï¿½ò»ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ú¹ï¿½ë¾ï¿½ï¿½ï¿½ï¿½ï¿½òµï¿½ï¿½ï¿½è·ï¿½ìµ¼ï¿½â£ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½í¬ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ð­ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½í¬å¬ï¿½ï¿½ï¿½ï¿½ï¿½í·ï¿½ï¿½ï¿½ï¿½ï¿½è¡ï¿½ï¿½ï¿½ï¿½ò»ï¿½ï¿½ï¿½ä³é¼ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ë¾ï¿½ï¿½ï¿½ï¿½ï¿½ò¼ï¿½ï¿½ï¿½ï¿½ï¿½×¥òµï¿½ï¿½õ¹ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ø£ï¿½êµï¿½ï¿½ï¿½ï¿½ï¿½ï¿½×¥ï¿½ï¿½ï¿½ï¿½×¥ï¿½ï¿½ï¿½üµä¹ï¿½ï¿½ï¿½ä£ê½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½í·ï¿½è«ï¿½ï¿½ô±ï¿½ï¿½ï¿½ï¿½ï¿½å½ï¿½ü½ï¿½ï¿½ï¿½ï¿½í·ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½è¡ï¿½ï¿½ï¿½ï¿½ò»ï¿½ï¿½ï¿½ä³é¼ï¿½ï¿½ï¿½ï¿½í·ï¿½ë®æ½ò²ï¿½ï¿½ï¿½ï¿½ò»ð©ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ß¡ï¿½ï¿½ï¿½ë¾í¨ï¿½ï¿½ï¿½ï¿½õ¹ï¿½ï¿½ï¿½ð¡ï¿½í³ò»ï¿½ä¿í»ï¿½ï¿½ï¿½ï¿½ï¿½î¶¯ï¿½ï¿½ï¿½ï¿½ò»ï¿½ï¿½ï¿½ï¿½ï¿½ï·ï¿½ï¿½ï¿½ï¿½ï¿½ô´ï¿½ï¿½ï¿½ù½ï¿½ï¿½ô±ï¿½ï¿½ï¿½îªï¿½ï¿½ï¿½äµä·ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ô¿í»ï¿½îªï¿½ï¿½ï¿½äµä·ï¿½ï¿½ï¿½×ªï¿½í£ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ë®æ½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½í»ï¿½ï¿½ï¿½öµï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ðµï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½î£ï¿½îªï¿½ï¿½ë¾ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½óªï¿½ï¿½ï¿½â¼ï¿½êµï¿½ä»ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½í»ï¿½ï¿½ï¿½ï¿½ñ²¿½ï¿½ï¿½ï¿½î§ï¿½æ¹ï¿½ë¾ï¿½ï¿½ï¿½å·¢õ¹ä¿ï¿½ê£¬ï¿½ï¿½ï¿½ï¿½ï¿½ã±ï¿½ö°ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½í¬ê±ï¿½ï¿½ï¿½ã·ï¿½ï¿½ï¿½ï¿½â£ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½â¼ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½æ¡£

����

������òªï¿½ó¡ï¿½ï¿½ï¿½ç¿ï¿½ï¿½ï¿½ê¡ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ö£ï¿½í¨ï¿½ï¿½ï¿½ï¿½×¥ï¿½ï¿½ë¾ï¿½ï¿½ï¿½ï¿½î»ï¿½ï¿½ô±ï¿½ï¿½ï¿½ê£ï¿½ï¿½ï¿½ò»ï¿½ï¿½ï¿½ï¿½ß¿í»ï¿½ï¿½ï¿½ï¿½ï¿½è£ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ë¾ï¿½ï¿½ï¿½ãµä¶ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ò»ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½å¶ï¿½ï¿½ï¿½ï¿½ï¿½ò»ï¿½ï¿½ï¿½ï¿½ï¿½ê¡ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ó²ï¿½ä·ï¿½ï¿½ï¿½ï¿½ï¿½é£¬ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ò²ï¿½ï¿½ï¿½ï¿½ø´ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½æ¶ï¿½ï¿½ï¿½ï¿½ö£ï¿½í¨ï¿½ï¿½ï¿½ó´ï¿½ï¿½æ¶èµï¿½ö´ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¼ó´ï¿½ï¿½ï¿½ñ¿¼ºï¿½ï¿½ï¿½ï¿½è£ï¿½ï¿½ô½ï¿½ò»ï¿½ï¿½ï¿½ï¿½ß¿í·ï¿½ï¿½ï¿½ô±ï¿½ûºï¿½ï¿½ï¿½ï¿½ê¡ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ë¾ï¿½ï¿½ï¿½ö¹ï¿½ô±ï¿½ú¹ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ç·ï¿½ï¿½ï¿½ï¿½ð´ï¿½ï¿½ú²ï¿½ï¿½æ·¶ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½â£¬ï¿½ï¿½ë¾ï¿½í»ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½×¥ï¿½ï¿½è«ï¿½ï¿½í»ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ô±ï¿½ä·ï¿½ï¿½ï¿½æ·¶ï¿½ô£ï¿½ï¿½ï¿½ï¿½ó¼ï¿½ç¿ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ê¶ï¿½ï¿½ç¿ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ö´ï¿½ð±ï¿½×¼ï¿½è¼ï¿½ï¿½ï¿½ï¿½ï¿½ô¿í»ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ô±ï¿½ï¿½ï¿½ï¿½ò»ð©ç¿ï¿½ï¿½ñµï¿½ï¿½ï¿½ï¿½ï¿½ó´ï¿½ï¿½ï¿½ï¿½ö³ï¿½ï¿½à¶½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½è£ï¿½ï¿½ö³ï¿½ï¿½ï¿½é£¬ï¿½ö³ï¿½ö¸ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ó¦ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½í¨ï¿½ï¿½ò»ïµï¿½ðµä´ï¿½ê©ï¿½ï¿½ê¹ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ô±ï¿½ó´ï¿½ï¿½ë²ï¿½ï¿½ï¿½ï¿½ä¹æ·¶ï¿½ô£ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½çµï¿½ö´ï¿½ï¿½ï¿½ï¿½ò²ï¿½ï¿½ï¿½ï¿½ò»ï¿½ï¿½ï¿½ü´ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ò²îªï¿½ï¿½ë¾ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ß·ï¿½ï¿½ï¿½ë®æ½ï¿½ì¶¨ï¿½ëºüºãµä»ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ã¡ï¿½20__��__�â£ï¿½ï¿½ü¹ï¿½ë¾ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½è«ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ô±ï¿½ï¸ï¿½ï¿½ê¸ï¿½ï¿½ô£ï¿½ï¿½ò²ï¿½è«ï¿½ï¿½ï¿½ï¿½ô±13�ë²î¼ó£ï¿½ï¿½ï¸ï¿½9�ë£ï¿½ï¿½ï¿½ö¤ï¿½ê´ï¿½70%���ë´ï¿½è«ï¿½ï¿½ïµí³ï¿½ä¹ï¿½ï¿½ï¿½ï¿½ï¿½ô±ï¿½ï¿½ï¿½ô£ï¿½ï¿½ï¿½ç¿ï¿½ë¿í·ï¿½ï¿½ï¿½ô±ï¿½ï¿½×¨òµöªê¶ï¿½ï¿½ñ§ï°ï¿½ï¿½ò²ï¿½ï¿½ï¿½ï¿½ï¿½ë¿í»ï¿½ï¿½ï¿½ï¿½ñ²¿µä·ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½

����

����îªï¿½ï¿½ò»ï¿½ï¿½ç¿ï¿½ï¿½ï¿½ï¿½ë¾òµï¿½ï¿½ï¿½ï¿½ï¿½ï¿½æ¶ï¿½ö´ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½è£¬ï¿½ï¿½ï¿½æ¶ï¿½ï¿½ï¿½îªòµï¿½ï¿½õ¹ï¿½á¹©ï¿½ï¿½ç¿ï¿½ï¿½ï¿½ï£ï¿½ï¿½í»ï¿½ï¿½ï¿½ï¿½ñ²¿¶ï¿½ï¿½ú·ö¹ï¿½ë¾é¸ñ¡ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½í·ï¿½ô±ï¿½ï¿½ï¿½ï¿½ç¿ñ§ï°ï¿½ï¿½ï¿½ä¼ï¿½ï¿½ï¿½ï¿½æ¶è£ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ã¼¯ï¿½ï¿½ï¿½ï¿½ï¿½æ¶ï¿½ï¿½ï¿½òµï¿½ï¿½ï¿½ï¿½ï¿½ç¿ï¿½ï¿½ï¿½æ¶ï¿½ö´ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ñ§ï°ï¿½æ»ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ñ§ï°ï¿½æ»ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ö¯ï¿½í·ï¿½ï¿½ï¿½ô±í¨ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ñ§ï°ï¿½ï¿½ï¿½ï¿½ñ§ï¿½ä·ï¿½ê½è«ï¿½æ¡¢ïµí³ï¿½ø¶ï¿½ï¿½ï¿½ï¿½òµï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ñ§ï°ï¿½ï¿½òªï¿½ï¿½ï¿½ï¿½ï¿½ð²î¼ï¿½ï¿½ï¿½ô±ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ñ§ï°ï¿½ê¼ç¡ï¿½ï¿½ï¿½ï¿½ð²ï¿½ï¿½ô²ï¿½×«ð´ñ§ï°ï¿½äµã£ï¿½ï¿½ï¿½ï¿½ý²ï¿½ï¿½ô¼ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½òªï¿½ï¿½ï¿½ï¿½ï¿½ø¸ï¿½î»×«ð´ï¿½ï¿½ï¿½ä±ï¿½ï¿½æ¡£ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ç¿ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ê¶ï¿½ï¿½è·ï¿½ï¿½ï¿½ë´ï¿½ï¿½î¹¤ï¿½ï¿½ï¿½ï¿½è«ï¿½ï¿½ï¿½ï¿½ð§ï¿½ï¿½õ¹ï¿½ï¿½ï¿½ï¿½êµï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ë¾ï¿½æ¶ï¿½ï¿½ï¿½ñ­ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¹æ¾­óªï¿½ï¿½ï¿½ô¾ï¿½ï¿½ô¡ï¿½

����

������ë¾ï¿½ï¿½ï¿½ï¿½ï¿½ï¼ï¿½ï¿½ï¿½ë¾ï¿½ä¼ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ð¿í»ï¿½ï¿½æ³ï¿½ï¿½ï¿½ï¿½ù¡ï¿½1+n������æ»ï¿½ï¿½ï¿½ö¼ï¿½ï¿½í¨ï¿½ï¿½ï¿½ù°ï¿½í»ï¿½ï¿½ï¿½ï¿½ï¿½î¶¯ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ð¹ï¿½ë¾ï¿½ï¿½í»ï¿½ï¿½ä¹ï¿½ïµï¿½ï¿½ï¿½ï¿½ò»ï¿½ï¿½ï¿½ï¿½ß¿í»ï¿½ï¿½ï¿½ï¿½ï¿½è£ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ë¾ï¿½ï¿½ï¿½ãµä¶ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½îªï¿½ï¿½êµï¿½ï¿½ð§ï¿½ä¿ï¿½õ¹ï¿½î¶¯ï¿½ï¿½ï¿½ï¿½ë¾ï¿½ï¿½ï¿½ï¿½ï¿½ìµ¼ð¡ï¿½ï¿½í¹ï¿½ï¿½ï¿½ï¿½é£¬ï¿½ï¿½ï¿½ï¿½ç¿ï¿½ë¶ô´ï¿½ï¿½î¹¤ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½è£ï¿½ï¿½ï¿½ï¿½õ»î¶¯ï¿½ï¿½ö¯ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ò»ï¿½ï¿½êµï¿½ï¿½ï¿½ï¿½ð§êµê©ï¿½ï¿½ï¿½ï¿½ø¹ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ë·ï¿½ï¿½ï¿½æ·ï¿½ê¡ï¿½ï¿½ï¿½ç¿ï¿½ë¿í»ï¿½ï¿½ò³ï¶è£ï¿½ï¿½ï¿½ò»ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ë¾ï¿½ï¿½ï¿½ï¿½ë®æ½ï¿½ï¿½ï¿½ï¿½ï¿½î¬ï¿½ï¿½ï¿½ë¿í»ï¿½è¨ï¿½æ£¬ï¿½ï¿½ï¿½ï¿½ï¿½ë¹ï¿½ë¾ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ó¡£²ï¿½í¨ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ò»ïµï¿½ðµï¿½ï¿½ï¿½ï¿½ê·ï¿½ï¿½ï¿½îªòµï¿½ï¿½ô±ï¿½ï¿½õ¹òµï¿½ï¿½ï¿½ï¿½ï¿½á¹©ï¿½ëºüºãµä»ï¿½ï¿½ï¿½ï¿½ï¿½ò²îªï¿½ï¿½ç¿ï¿½ï¿½ë¾ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½î»ï¿½ï¿½ï¿½òµï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ïµï¿½ï¿½ï¿½ëºüºãµä¹ï¿½í¨ï¿½ï¿½ï¿½ã¡ï¿½ï¿½ë»î¶¯ï¿½ä¾ù°ì²»ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ë¿í»ï¿½ï¿½ï¿½ïµï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ë¹ï¿½ë¾æ·ï¿½ï¿½öªï¿½ï¿½ï¿½è¡ï¿½ò²îªï¿½ï¿½ï¿½ìºí´ï¿½ï¿½ï¿½òµï¿½ï¿½ï¿½ï¿½ï¿½ï¿½×¢ï¿½ï¿½ï¿½ï¿½ï¿½âµä»ï¿½ï¿½ï¿½ï¿½ï¿½

����

����1��������ï·ö¹ï¿½ë¾ï¿½ï¿½ï¿½ï¿½vip�í»ï¿½ï¿½ï¿½ï¿½ï¿½

����îªï¿½ë½ï¿½ò»ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ë¾vip�í»ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ïµï¿½ï¿½îªvip�í»ï¿½ï¿½á¹©ï¿½ï¿½ï¿½ï¿½öµï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ö¹ï¿½ë¾ï¿½ï¿½õ¹ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½è«ï¿½ï¿½vip�í»ï¿½ï¿½á¹©ï¿½ï¿½ô¼ï¿½ì¼ï¿½ï¿½å»ý·ï¿½ï¿½ï¿½ä»î¶¯ï¿½ï¿½í¨ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½î¶¯ï¿½ä¿ï¿½õ¹ï¿½ï¿½îªï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ë¾ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ò»ï¿½ï¿½ï¿½ï¿½ï¿½ãµï¿½ï¿½ï¿½ï¿½ã£ï¿½ï¿½ï¿½ò»ï¿½ï¿½ï¿½ì¶ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ë¹ï¿½ë¾ï¿½ï¿½öªï¿½ï¿½ï¿½è¡ï¿½

����2����ë¾ï¿½ï¿½ï¿½â²¿ï¿½ñ¡ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½î¡±ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¸ï¿½ï¿½ï¿½â£ï¿½ï¿½ï¿½ï¿½ï¿½îªñ§ï¿½ï¿½ï¿½ï¿½òµï¿½ï¿½ï¿½ï¿½õ¹ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ìµæ£¬ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ç¿ï¿½ï¿½ò»ð©ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï½ï¿½ï¿½ï¿½ó°ï¿½ï¿½ï¿½ï¿½ï¿½ä°ï¿½ï¿½ï¿½ï¿½ä¹ï¿½×¢ï¿½ì¶è£ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ö¹ï¿½ë¾ï¿½ï¿½ï¿½ô»ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ñ¡£·ï¿½ã¦ï¿½ä¹ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ð³é¼ï¿½ò²ï¿½ð²ï¿½ï¿½ã£¬ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ü½ï¿½ï¿½í¬ê±ï¿½ï¿½òªï¿½ï¿½ï¿½ï¸ä½ï¿½ï¿½ï¿½ï¿½ö¾í²ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½__��ä¹ï¿½ï¿½ï¿½ï¿½ï¿½î½ï¿½ï¿½ð¸ä½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½â°ï¿½ï¿½å£ï¿½

����ץ���ö¹ï¿½ë¾ï¿½â·ï¿½ï¿½ä¸ï¿½ï¿½ï¿½òµï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ä¼ï¿½ï¿½ï¿½ï¿½ï¿½êµï¿½ï¿½ö´ï¿½ð¹ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ã¿í»ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ô±ï¿½ø±ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ëµï¿½×¨òµöªê¶ï¿½ï¿½ï¿½ï¿½ï¿½üµï¿½ï¿½ï¿½ñµï¿½ï¿½ï¿½ï¿½ß·ï¿½ï¿½ï¿½ï¿½ï¿½ô±ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ûºï¿½ï¿½ï¿½ï¿½ê¡ï¿½ï¿½ï¿½ô¿í»ï¿½ï¿½ï¿½ï¿½ñ²¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ô±ï¿½ï¿½ï¿½ï¿½ï¿½ä¿í¹ï¿½ô­ï¿½ò£¬¿í»ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ô±ï¿½ï¿½×¨òµöªê¶ï¿½ï¿½òµï¿½ï¿½ï¿½üµï¿½è±ï¿½ï¿½ï¿½ï¿½__�꣬�ò²ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½è¡ï¿½ï¿½ï¿½ö·ï¿½ê½ï¿½ï¿½í¾ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï½ô±ï¿½ï¿½ï¿½ï¿½ï¿½ð¶ï¿½ï¿½ï¿½ï¿½ë²»ï¿½ï¿½ï¿½úµï¿½ï¿½ï¿½ñµï¿½ï¿½ï¿½ó±ï¿½ö°ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ð£¬¶ï¿½ï¿½ï¿½ï¿½ï¿½ø¸ï¿½î»ï¿½ï¿½ï¿½ü½ï¿½ï¿½ï¿½×¨ï¿½ï¿½ï¿½ï¿½ñµï¿½ï¿½ï¿½ï¿½ç¿ï¿½ï¿½ï½ï¿½ï¿½ô±ï¿½ï¿½ö°òµï¿½ï¿½ï¿½â½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ôµï¿½ï¿½ï¿½ö¯ï¿½í¿ï¿½õ¹òµï¿½ï¿½öªê¶ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ñµï¿½ï¿½ï¿½ï¿½ï¿½ú·ö¹ï¿½ë¾ï¿½â·ï¿½ï¿½ï¿½òµï¿½ï¿½ï¿½ä¼ï¿½ï¿½ï¿½ê±ï¿½ï¿½ï¿½ð´ï¿½ï¿½ï¼°ñ§ï°ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½òªï¿½ì£¬ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ãµï¿½êµï¿½ê²ï¿½ï¿½ï¿½ï¿½ð¡ï¿½í¨ï¿½ï¿½ï¿½ï¿½ñµï¿½ï¿½ï¿½ï¿½ï¿½ð¹ï¿½ë¾ï¿½ûºï¹ï¿½ô±ï¿½æ£ï¿½ï¿½ï¿½ï¿½ãµï¿½îªï¿½í»ï¿½ï¿½ï¿½ï¿½ï¿½

����

��������òµï¿½ï¿½ï¿½ï¿½ï¿½î¶¯ï¿½ä¿ï¿½õ¹ï¿½ï¿½ï¿½ï¿½ï¿½ãµø¶ï¿½òµï¿½ï¿½õ¹ï¿½á¹©ç¿ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½òµï¿½ï¿½ö§ï¿½ö¼ï¿½ï¿½ï¿½ô®ï¿½ï¿½ï¿½ï»ï¿½ï¿½ï¿½ï¿½ï¿½ï¹ï¿½ë¾ï¿½ï¿½ï¿½õ¡ï¿½ï¿½ð½é¡¢ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ö§ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½õ¹ï¿½ï¿½ï¿½ï¿½òµï¿½ï¿½ï¿½ï¿½ï¿½î¶¯ï¿½ï¿½è«ï¿½ï¿½ï¿½ù½ï¿½ï¿½ï¿½ë¾òµï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ø·ï¿½õ¹ï¿½ï¿½ï¿½ô·ï¿½ï¿½ï¿½îªï¿½ï¿½ï¿½ï¿½ï¿½ù½ï¿½ï¿½ï¿½ï¿½û£ï¿½ï¿½ï¿½ï¿½õ³ï¿½òµï¿½ï¿½ï¿½ï¿½ï¿½í·ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ü½ï¿½ï£ï¿½è«ï¿½ï¿½ú¹ï¿½í¹ï¿½ï¿½ù¡ï¿½1+n�������úºï¿½ï¿½ï¿½

����1����ï·ö¹ï¿½ë¾ï¿½ï¿½è«ï¿½ï¿½ï¿½ï¿½î§ï¿½ú½ï¿½òªêµï¿½ðµï¿½ï¿½ï¿½ï¿½ð¡ï¿½ï¿½ï¿½ï¿½ï¿½×ªï¿½ï¿½ï¿½õ·ñ¡ï¿½×ªï¿½ë¸ï¿½ï¿½ï¿½ï¿½ï¿½ä¿êµê©ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ö¤ï¿½ï¿½ï¿½ï¿½ä¿ï¿½ï¿½ë³ï¿½ï¿½êµê©ï¿½ï¿½

����2����ö¤ï¿½ï¿½ï¿½ï¿½ï¿½è¡±ï¿½ï¿½ï¿½ú¸ï¿½ï¿½ï¿½ï¿½ï¿½×ªï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ð¡ï¿½ï¿½ï¿½ï¿½ï¿½×ªï¿½ï¿½ï¿½õ¸ï¿½ï¿½ñ¹ï¿½ï¿½ï¿½ï¿½ï¿½ë³ï¿½ï¿½ï¿½ï¿½ï¿½ð£ï¿½í¬ê±îªï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ô±ï¿½î¶¯ï¿½ï¿½ï¿½ï¿½ï¿½ú¾ï¿½ï¿½ï¿½û¿í»ï¿½ï¿½ï¿½ï¿½ï¿½ð§ï¿½ï¿½ï¿½ï¿í»ï¿½ï¿½ï¿½ô´ï¿½ï¿½ï¿½ï¿½ï¿½ã¿í»ï¿½ï¿½ä¶ï¿½ï¿½î¿ï¿½ï¿½ï¿½ï¿½ï¿½å¬ï¿½ï¿½ï¿½ù½ï¿½×ªï¿½ï¿½ï¿½ï¿½îª20xx�꿪�åºï¿½ì¶¨ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ô½ï¿½ò»ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ë¾ï¿½ï¿½ï¿½ï¿½æ·ï¿½ê£ï¿½ï¿½ï¿½ç¿ï¿½í»ï¿½ï¿½ô¹ï¿½ë¾ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½è¡ï¿½

����3����ò»ï¿½ï¿½ï¿½ï¿½ç¿ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½óªï¿½ï¿½ï¿½ï¿½ï¿½ãµï¿½ñ§ï°ï¿½ï¿½î§ï¿½ï¿½ï¿½ï¿½ö¯ï¿½ï¿½ñµï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ñ§ï°ï¿½ï¿½ï¿½ï£ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ïµï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ñµï¿½ì³ì£ï¿½ï¿½ï¿½ï¿½ï¿½ô±ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ûºï¿½ï¿½ï¿½ï¿½ê¡ï¿½

������ö®ï¿½ï¿½ï¿½í»ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ä·ï¿½õ¹ë¼â·ï¿½ï¿½ï¿½ô¼ï¿½ç¿ï¿½í·ï¿½ï¿½ï¿½ï¿½é½¨ï¿½ï¿½îªï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ô¼ï¿½ç¿ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½îªï¿½øµã£¬ï¿½ï¿½ï¿½ï¿½ô±ï¿½ï¿½ï¿½ï¿½ï¿½ì·¨îªï¿½ï¿½ü£ï¿½ï¿½ô½ï¿½ï¿½ï¿½ñµï¿½ï¿½îªï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½æ½ï¿½ï¿½ï¿½ï¿½ï¿½ö°ï¿½ï¿½ï¿½ï¿½×¼ï¿½ï¿½ï¿½ï¿½ï¿½è£¬ï¿½ï¿½ï¿½ï´ï¿½ï¿½â·ï¿½ï¿½ï¿½ê½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ñ§ï¿½ï¿½ï¿½ï¿½ï¿½æ¡ï¿½ï¿½ï¸ï¿½ï¿½æ·ï¿½ê¹ï¿½ï¿½ï¿½ï¿½ì·¨ï¿½í¼à¶½ï¿½ï¿½ï¿½ï¿½ï¿½ë»ï¿½ï¿½æ£ï¿½ï¿½ï¿½ß¿í»ï¿½ï¿½ï¿½ï¿½ï¿½è£ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½óªï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½óªï¿½ï¿½ï¿½õ£ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ð¹ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½é¡¢ï¿½ï¿½ïµä·ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ê¹ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ðµï¿½ï¿½ï¿½ï¿½ð¹ï¿½ï¿½ï¿½ï¿½ï¿½æ·ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½î¡ï¿½

�����í»ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ò»ï¿½î³¤ï¿½úµä¹ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ú¼ï¿½ï¿½òµä·ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ð´ï¿½ï¿½ú²ï¿½ï¿½ï¿½ö®ï¿½ø£ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ñ¶ô¿í»ï¿½ï¿½ä·ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ã¡ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ã¡ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ä¡ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ò»ï¿½ï¿½ï¿½ï¿½ò»ï¿½ï¿½ò»ï¦ï¿½ü¹ï¿½ï¿½ï¿½éµä£ï¿½ï¿½ï¿½ï¿½ç¹ï¿½ë¾ã¿ò»ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ä¹ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ë¶ï¿½ï¿½ç¹ï¿½ë¾ï¿½í»ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ò»ï¿½ï¿½ï¿½ø¼ï¿½ï¿½ï¿½ï¿½ú£ï¿½ï¿½ï¿½ï¿½ï¿½ö»ï¿½ð°ñ¿í»ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½î¹¤ï¿½ï¿½ï¿½ï¿½ï¿½î¶¯ï¿½ä¿ï¿½õ¹ï¿½ï¿½ï¿½õ³ï¿½òµï¿½ï¿½ï¿½ï¿½ï¿½í·ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½è«ô±ï¿½ï¿½ï¿½ï¿½óªï¿½ï¿½ï¿½ï¿½ï¿½ãµä·ï¿½ï¿½ï¿½ï¿½î§ï¿½ï¿½ï¿½ï¿½ï¿½ù¡ï¿½1+n��������òªï¿½ï¿½ï¿½ï¿½ã¿ò»ï¿½ï¿½ï¿½í»ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ô±è¥è«ï¿½ï¿½ú¹ï¿½í£ï¿½ï¿½ï¿½ï¿½ãµä¿í»ï¿½ï¿½ï¿½ïµï¿½ï¿½òªï¿½ï¿½ï¿½ï¿½ã¿ò»ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ô±ï¿½ï¿½è¥ï¿½ï¿½í¬ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½í»ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½æ·ï¿½ï¿½öªï¿½ï¿½ï¿½è¼ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ã¿ò»ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ëµï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ë½¾ï¿½ï¿½ï¿½ï¿½

�����çµï¿½ï¿½ï¿½ò»î»êµõ½ï¿½ï¿½ñµ×¨ï¿½ï¿½ï¿½ï¿½ëµï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½òµ¥µï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ø¸ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½×¨ï¿½ò£ï¿½ï¿½ø¸ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ò¡ï¿½ï¿½ï¿½ï¿½í»ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ò»ï¿½î³¤ï¿½úµä¡ï¿½ï¿½ï¿½îªï¿½ï¿½ï¿½óµï¿½ï¿½ûºï¿½ï¿½ô¹ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ò²ï¿½ï¿½ï¿½òªï¿½ï¿½ï¿½ï¿½ï½ï¿½ï¿½ô±ï¿½ï¿½æ½ï¿½ï¿½ï¿½ä¹ï¿½ï¿½ï¿½ï¿½ð£ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ß·ï¿½ï¿½ï¿½ï¿½ï¿½ê¶ï¿½ï¿½óªï¿½ï¿½è«ô±îªï¿½í»ï¿½ï¿½ï¿½ï¿½ï¿½ä·ï¿½î§ï¿½ï¿½ï¿½ï¿½ï¿½òµ¥µä¹ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½é²ï¿½ï¿½òµ¥µï¿½ï¿½â£ï¿½ï¿½ïµ½ï¿½í»ï¿½ï¿½ï¿½ï¿½ï¿½ë¾ï¿½ï¿½ï¿½ï¿½ï¿½òµï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½

�����ì³ï¿½ï¿½ï¿½ï¿½ï¿½î§ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½â´ï¿½ä¸ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ö¸ï¿½ï¿½õ¹ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ú¼ï¿½ç¿ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ç¿ï¿½ï¿½ï¿½ï¿½ê¶ï¿½ï¿½ï¿½ï¿½õ¹ï¿½î¶¯ï¿½è·ï¿½ï¿½ï¿½è¡ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½å³é¼ï¿½ï¿½ï¿½îªï¿½ï¿½ï¿½ãµä³ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ù·ï¿½õ¹ï¿½ï¿½ï¿½ëºü´ï¿½ä¹ï¿½ï¿½×¡ï¿½

客服部年终总结ppt篇二十

����xx��è£ï¿½ï¿½ò¿í·ï¿½ï¿½ï¿½ï¿½ú¹ï¿½ë¾ï¿½ìµ¼ï¿½ä´ï¿½ï¿½ï¿½ö§ï¿½öºí¸ï¿½ï¿½ï¿½ï¿½åµï¿½ï¿½å½ï¿½ï¿½ï¿½ï¿½ï¿½â£ï¿½ï¿½ú²ï¿½ï¿½ï¿½ô±ï¿½ï¿½å¬ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½â£ï¿½ï¿½ï¿½ï¿½ï¿½ñ§ï°ï¿½ï¿½òµï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½öªê¶ï¿½ï¿½ï¿½ï¿½î»ö°ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ó´ï¿½òµï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ìµ¼ï¿½ï¿½ï¿½ï¿½ä¸ï¿½ï¿½î¹¤ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ê±ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½üµï¿½ï¿½ï¿½ï¿½ï¿½ï¿½þ¡ï¿½í¶ï¿½ß¡ï¿½ï¿½ø·ãµï¿½òµï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ä¾ï¿½ï¿½ï¿½ï¿½ß´ù´ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½æ£ï¿½ë³ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½è¶ï¿½ï¿½ä¸ï¿½ï¿½ï¿½ä¿ï¿½ê¼°ï¿½æ»ï¿½ï¿½ï¿½

������ö¹ï¿½ï¿½ xx��12��20�õ¹ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½312������������װ������171��������װ���鷿126��������װ������ñºï¿½ï¿½106������î»ï¿½ï¿½ï¿½ï¿½218����

������������òªï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½

����ò»ï¿½ï¿½ï¿½õ³ï¿½ï¿½ó´ï¿½ï¿½ï¿½ï¿½ï¿½

����ã¿ï¿½ï¿½ï¿½ï¿½ð´ï¿½ï¿½ï¿½í»ï¿½ï¿½ï¿½ï¿½ï¿½öµï¿½ï¿½ó´ï¿½ï¿½ï¿½â¼ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½â¼òµï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½í¶ï¿½ß¼ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½î£¬ï¿½ï¿½ð­ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ê±ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ç»°ï¿½ø·ï¿½òµï¿½ï¿½ï¿½ï¿½ï¿½û¼ï¿½ï¿½ñ´ï¿½ï¿½ï¿½ç§ï¿½î¡£

����������ï¢ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½

��������è£ï¿½ï¿½ò²ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½í»ï¿½ï¿½ï¿½ï¿½å¸ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½í¨öªô¼20��î¡ï¿½ï¿½ï¿½ï¿½ï¿½èºï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½í¨öªï¿½û¼ï¿½968��������í¨öªï¿½â·¢ï¿½ï¿½ê±ï¿½ï¿½ï¿½ê¾¡ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ã´ï¿½×¼è·ï¿½ï¿½í¬ê±ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½í¨öªï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ø½ï¿½ï¿½í¹ï¿½ï¿½ï¿½ï¿½ï¿½

��������òµï¿½ï¿½ï¿½ï¿½â©ï¿½ï¿½ï¿½ï¿½í¶ï¿½ß´ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½

����xx��8��18��ö®ç°ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½86����â©ï¿½ï¿½ï¿½ï¿½î¬ï¿½þ¹ï¿½ï¿½ï¿½ï¿½ï¿½ïµï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ë¾ï¿½ï¿½ï¿½ì²ï¿½î¬ï¿½ï¿½ï¿½ï¿½é»øµï¿½28�ý£ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½32%��8��18���ôºó¹²µý½ï¿½ï¿½í»ï¿½í¶ï¿½ï¿½ï¿½ï¿½ï¢ï¿½õ±ï¿½ï¿½ï¿½40�ý£ï¿½í¶ï¿½ß´ï¿½ï¿½ï¿½ï¿½ï¿½204�ý¡ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ë¾ï¿½ï¿½ï¿½ì²ï¿½î¬ï¿½ï¿½ï¿½ï¿½é»øµï¿½88�ý£ï¿½òµï¿½ï¿½í¶ï¿½ß±ï¿½ï¿½ï¿½î¬ï¿½ï¿½ï¿½ï¿½43%���ò²ï¿½ï¿½å»ø·ï¿½78�ý£ï¿½ï¿½ø·ï¿½ï¿½ï¿½89%������î¬ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½70%��

�����ä¡ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½í¸ë®ï¿½â¹ê´ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½

����xx��8��4�õµï¿½ï¿½ï¿½ï¿½ï¿½í¸ë®ï¿½â¹ê¹ï¿½ï¿½ï¿½ï¿½43��òµï¿½ï¿½ï¿½æ²ï¿½ï¿½ï¿½ê§ï¿½ï¿½ï¿½ú¹ï¿½ë¾ï¿½ìµ¼ï¿½ï¿½ö¸ï¿½ï¿½ï¿½â£ï¿½ï¿½ò¿í·ï¿½ï¿½ï¿½ï¿½ï¿½ò»ê±ï¿½ï¿½ï¿½ï¿½ïµòµï¿½ï¿½ï¿½ï¿½îªòµï¿½ï¿½ï¿½ìµï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½æ·ï¿½ï¿½ï¿½âºï¿½ï¿½ö»ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½òµï¿½ï¿½ì¸ï¿½ð£ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ã»ï¿½ï¿½ï¿½æ·ï¿½ï¿½ï¿½ûµö²ï¿½ï¿½ï¿½ï¿½ï¿½

�����塢��ñµñ§ï°ï¿½ï¿½ï¿½ï¿½

��������òµï¿½ï¿½ë¾ï¿½î¾­ï¿½ï¿½ï¿½ä¶ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ö³ï¿½ö¸ï¿½ï¿½ï¿½â£ï¿½ï¿½ò²ï¿½ï¿½å´ó¿í·ï¿½ï¿½ï¿½ô±ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½òµï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ä¸ï¿½ï¿½î£¬ï¿½ï¿½ï¿½ï¿½òµï¿½ï¿½ô±ï¿½ä¹ï¿½í¨ï¿½ï¿½ï¿½é£ï¿½ï¿½ï¿½ï¿½ï¿½òµï¿½ï¿½ï¿½ï¿½ï¿½ä¸ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ú¹ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ù½ï¿½ï¿½ï¿½ï¿½øµä·ï¿½ï¿½é·ï¿½ï¿½ï¿½ï¿½ûºï¿½öªê¶ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ë½ï¿½îªïµí³ï¿½ï¿½ï¿½ï¿½ñµñ§ï°ï¿½ï¿½

�����ü½á£ºï¿½í·ï¿½ï¿½ï¿½ï¿½ï¿½ô±ï¿½ï¿½ï¿½ï¿½ò»ï¿½ï¿½ë¼ï¿½ï¿½ï¿½ï¿½ê¶ï¿½ï¿½ï¿½ã¡¢ï¿½ô¹ï¿½ï¿½ï¿½ã»ï¿½ð¼ï¿½ï¿½ï¿½ä¶ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ò»ï¿½ï¿½ï¿½ô¹ï¿½ë¾ï¿½ï¿½ï¿½ï¿½ï¿½ã½£ï¿½ï¿½ï¿½ï¿½ï¿½òµï¿½ï¿½õ¹ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½é³ï¿½ï¿½ï¿½ï¿½ï¿½ï£ï¿½ï¿½ï¿½ï¿½ï¿½å¶ï¿½;�ñ²ï¿½ï¿½ï¿½ô±ï¿½ï¿½ï¿½ï¿½ò»ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½òµï¿½ï¿½ï¿½ï¿½öªê¶ï¿½ï¿½ï¿½õ¿õ°ï¿½ï¿½ï¿½ñµï¿½ï¿½ò»ï¿½ï¿½ï¿½ï¿½ò»ï¿½ï¿½ï¿½ï¿½òµï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ê¶ï¿½ï¿½ï¿½å¶ó¡ï¿½îªòµï¿½ï¿½ï¿½á¹©ï¿½æ·¶ï¿½ï¿½ï¿½ï¿½ý¡ï¿½ï¿½ï¿½ð§ï¿½ä·ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ã½ó´ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½îªòµï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½êµï¿½ï¿½ï¿½ï¿½î¡¢ï¿½ï¿½ï¿½ð·ï¿½î§ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½òµï¿½ä·ï¿½ï¿½ï¿½æ·ï¿½ê¡ï¿½

客服部年终总结ppt篇二十一

����1���������û²ï¿½ï¿½æ½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½í¬ï¿½ï¿½ô¤ï¿½ï¿½ç¼ç²ï¿½ï¿½ï¡ï¿½ï¿½í»ï¿½ï¿½ï¿½ï¿½ï¼ï¿½ï¿½ï¿½ï¿½ò²ï¿½ï¿½ï£ï¿½ï¿½ï¿½ë²ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½í»ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ò´ï¿½ï¿½îµµï¿½ï¿½;

����2����é¹ï¿½ï¿½ï¿½ï¿½ï¿½í¬é¨ï¿½è¡¢ï¿½ï¿½ï¿½ï±ï¿½ï¿½ï¿½ï¿½á½»ï¿½ï¿½è·ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½â¼ï¿½ï¿½ï¿½ï¿½è·ï¿½ï¿½

����3���������ð°ï¿½ï¿½ò´ï¿½ï¿½ï¿½í»ï¿½ï¿½ä´ï¿½ï¿½ï¿½ï¿½ï¿½ï¡ï¿½ï¿½ï¿½ð´ï¿½ï¿½ï¿½ï¿½×¡ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ç°ï¿½ï¿½ï¿½ï¿½ï¿½åµ¥ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ð£ï¿½ï¿½ï¿½ï¿½æ°ï¿½ï¿½ò´ï¿½ï¿½îµµï¿½ï¿½;

����4��ã¿ï¿½ü¸ï¿½ï¿½ß°ï¿½ï¿½ò´ï¿½ï¿½ï¿½í»ï¿½ï¿½ï¿½ï¢ï¿½ï¿½â¼;

����5�������빫ë¾ï¿½í·ï¿½ö½ï¿½ê±ï¿½ï¿½ï¿½ö¤ï¿½ï¿½ï¿½ï¿½ï¿½óºï¿½òµï¿½ï¿½ç©ï¿½ï¿½ï¿½â¼ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½

����6�����ô¤ï¿½ï¿½ç¼ï¿½òµï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ô¤ï¿½ï¿½ç¼ï¿½ï¿½ï¿½ï¿½ï´ï¿½ï¿½ï¿½

����1��ð­ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½×¤ï¿½ï¿½ç©ô¼ç°ï¿½ï¿½ï¿½ï¿½òµï¿½ï¿½ï¿½êµä¹ï¿½í¨ï¿½í°ï¿½ï¿½ò¹ï¿½ï¿½ï¿½ï¿½ï¿½ñµ;

����2������ð­ï¿½ï¿½ï¿½ï¿½ï¿½ð½ï¿½ï¿½ï¿½ï¿½ï¿½ä¿ï¿½ï¿½ï¿½ï¿½(������������ä¿ï¿½ï¿½ï¿½ï¿½)����;

����3������í³ï¿½æ°ï¿½ï¿½ï¿½ç©ô¼ï¿½í»ï¿½ì¨ï¿½ê²ï¿½ï¿½ô¿í»ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï½ï¿½ï¿½ð³ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½;

����4������������׼����è«ï¿½ï¿½òµï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½í¬ï¿½ý½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½

����5�����������ð¡ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ä¡ï¿½ï¿½ï¿½ï¿½ø¾ï¿½ö®ï¿½ï¿½ï¿½ð¹ø°ï¿½ï¿½ò·ï¿½ï¿½æ¹¤ï¿½ï¿½ï¿½ï¿½ð­ï¿½ï¿½ï¿½ë¹µí¨ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½

����6����������òµï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ïµï¿½ï¿½ï¿½ù½ï¿½ï¿½í»ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ë¹ºï¿½ï¿½ï¿½ï¿½ï¿½ò´ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½è«ï¿½ï¿½ï¿½ï¿½ï¿½ï£ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ò½ï¿½ï¿½è£ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ð·å¿ï¿½ï¿½ï¿½ï¿½;

����7������������ð±ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½é·ï¿½ï¿½ï¿½ï¿½ï¿½ñºï¿½ï¿½ï¿½ï¿½ï¿½ï¿½

����8�����𽫿í»ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½øµï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ïµï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½éµµï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½;

����9���ṩ��ó¦ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ø²ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ã¿í»ï¿½ï¿½ï¿½ï¢í³ï¿½æ¡ï¿½

客服部年终总结ppt篇二十二

��î»ï¿½ìµ¼ï¿½ï¿½í¬ï¿½â´ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ã£ï¿½

������������10��11�â·ý¹ï¿½ï¿½ï¿½ï¿½ü½ï¿½ï¿½ï¿½ï¿½â£ï¿½

�����������äµä¹ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½òªï¿½ð£ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ô±ï¿½ï¿½ï¿½ï¿½ï¿½ï¿¨ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ë¿ï¿½í¶ï¿½ß¡ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ë»ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ñ¡¢¼ä´ï¿½ï¿½ï¿½æ·ï¿½ï¿½ï¿½ì³ï¿½ï¿½úµä¹ã²¥ïµí³ï¿½ï¿½ï¿½î¶¯ç°ï¿½úºï¿½ï¿½ï¿½ï¿½ï¿½ï¿½é·ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½

�����ú¹ï¿½è¥ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï£¬ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ä°ï¿½ï¿½ï¿½ï¿½ï¿½ô±ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½2�����å£ï¿½ï¿½ï¿½ö¹ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½13�å£ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿¨ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½167900ôªï¿½ï¿½ï¿½ï¿½11�â·ý£ï¿½ï¿½ï¿½ï¿½ç·ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï£ï¿½ë³ï¿½ï¿½ï¿½ä°ñ¿ï¿½òµï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ñ¹ï¿½ï¿½è«ï¿½ï¿½ï¿½ë»ï¿½ï¿½ï¿½ï¿½ï¿½â¼ï¿½ï¿½ï¿½ï¿½ï¿½ëµ½ï¿½ï¿½ï¿½ï¿½ïµí³ï¿½ú£ï¿½ï¿½ï¿½ï¿½ò£ï¿½ï¿½ï¿½11�â·ý¿ï¿½ê¼ö´ï¿½ï¿½ï¿½ï¿½ï¿½ðµï¿½ï¿½ï¿½ï¿½ñ·¢·åµç¼ç¶ï¿½ï¿½ï¿½pos���ë£ï¿½ï¿½ú¶ô·ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ô±ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½æ£¬ä¿ç°ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½î¹ï¿½ï¿½ï¿½4�ë£ï¿½ã¿ï¿½ï¿½ã¿ï¿½ë¶ï¿½ï¿½üºüºãµï¿½ï¿½ï¿½é¸ï¿½ï¿½î¹¤ï¿½ï¿½ï¿½ï¿½ï¿½ý£ï¿½ï¿½ô¹ã²¥ïµí³ò²ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½õ£ï¿½ã¿ï¿½ï¿½ï¿½ì³ï¿½ï¿½úµä²ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ò»ð¡ê±ò»ï¿½ï¿½ï¿½ë¹ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½

��������äµø·ï¿½ï¿½ç£ï¿½ï¿½ô³ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½öµï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½æ²ï¿½ï¿½ï¿½î»ï¿½ï¿½ï¿½ï¿½ï¿½â·½ï¿½æ£¬ó¦ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ã¿ï¿½ì²»ï¿½ï¿½ê±ï¿½ï¿½ñ²ï¿½ê¹¤ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ç¼ï¿½ê±ï¿½ï¿½â¥ï¿½ï·ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ã¹ï¿½í¨ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ñ·¢·å»ï¿½ï¿½ú£ï¿½ó¦ï¿½ã¼ï¿½ê±ï¿½ï¿½ï¿½ó»®²ï¿½ï¿½å¹ï¿½í¨ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½î¶¯ï¿½ú¼ï¿½ï¿½ï¿½æ·ï¿½ï¿½ï¿½ï»ï¿½ï¿½ï¿½ï¿½î¶¯ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½æ·ï¿½ï¿½ï¿½ï¿½ñ¹ï¿½ï¿½ä¿ç°ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ô±ï¿½ï¿½ï¿½ï¿½ïµí³ï¿½ï¿½ï¿½ï¿½ò»ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ç£ï¿½ö»ï¿½ü°ì¿¨ï¿½ï¿½ï¿½ï¿½ï¿½ü¹ï¿½ê§ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½×¢ï¿½ï¿½ï¿½ï¿½

����������ëµï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½äµä¹ï¿½ï¿½ï¿½ï¿½ç½ï¿½ï¿½ï¿½ñ¾ï¿½ï¿½ï¿½

����ôªï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½úµä¹ï¿½ï¿½ï¿½ï¿½æ»ï¿½

������ø½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ì³ï¿½ï¿½î¶¯ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½à£¬ï¿½ï¿½ò²ï¿½ï¿½ï¿½ç¿ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ç·ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ô±ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ì¬ï¿½èµï¿½ò»ï¿½ï¿½ê±ï¿½ì£ï¿½ï¿½ï¿½ï¿½ç»ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½â¼ï¿½ï¿½ã£º

����1�����ç»ï¿½ï¿½ã³ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½êµä·ï¿½ï¿½ï¿½ì¬ï¿½è¶ô´ï¿½ã¿ò»î»ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½äµä¹ë¿í£ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ô¹ï¿½ë¾ï¿½ï¿½ï¿½ï¿½îªï¿½è¡ï¿½

����2���������ä»ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½å¹ï¿½í¨ï¿½ï¿½ï¿½ï¿½ï¿½åºãºï¿½ï¿½ï¿½ï¿½ï¿½ï¿½é·ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½

����3���ú°ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ä¹ï¿½ï¿½ï¿¨ê±ï¿½ï¿½ò²òªï¿½ï¿½ï¿½ï¿½ï¸ï¿½ä¡ï¿½ï¸ï¿½â²ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½

����4���ë»ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½æ·ï¿½ï¿½ï¿½å½ï¿½ï¿½ë²ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½

����5�������ì³ï¿½ï¿½ä²ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ñ¡ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½

�������ï¾ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ç·ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½äµï¿½ï¿½ü½ï¿½ï¿½ï¿½æ»ï¿½ï¿½ï¿½ð»ð»ï¿½ï¿½

客服部年终总结ppt篇二十三

����20xx�꼴���������ú¹ï¿½ë¾x�üºï¿½x�üµï¿½ï¿½ìµ¼ï¿½ï¿½xx��ë¾ï¿½ï¿½ï¿½ï¿½ò»ï¿½ï¿½ï¿½âµï¿½í»ï¿½æ£ï¿½ï¿½ï¿½ï¿½ò¸õ½ï¿½ï¿½ë¹«ë¾ï¿½ï¿½ê±ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ä¿î§ç½ï¿½ï¿½ã»ï¿½ï¿½ï¿½þ£ï¿½ï¿½ï¿½õ¹ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ò»ï¿½ï¿½ï¿½ï¿½ä¿ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ëµï¿½ï¿½ë¾ï¿½ï¿½ï¿½ï¿½ò»ï¿½ï¿½ï¿½êµä¸ä¹û£ï¿½ï¿½ú¹ï¿½è¥ï¿½ï¿½ò»ï¿½ï¿½ê±ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½å¹ï¿½ë¾ï¿½ä·ï¿½õ¹ï¿½å²ï¿½ï¿½ï¿½ï¿½ú¹ï¿½ë¾ï¿½ìµ¼ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½í¬ï¿½êµï¿½ö§ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½â£ï¿½ê¹ï¿½ô¼ï¿½ñ§ï¿½ï¿½ï¿½ëºü¶ï¿½ä¶ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½öªê¶ï¿½ï¿½ï¿½ï¶ï¿½ï¿½ï¿½ï¿½ëºü´ï¿½ï¿½ï¿½ï¿½ß£ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ç³ï¿½ï¿½ï¿½ð»xx��ë¾ï¿½ü¸ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ò»ï¿½ï¿½ñ§ï°ï¿½í½ï¿½ï¿½ï¿½ï¿½ä»ï¿½ï¿½á¡£ï¿½ö½ï¿½ï¿½ï¿½ï¿½ï¿½ò»ï¿½ï¿½ï¿½ï¿½ï¿½ä¹ï¿½ï¿½ï¿½ï¿½ü½ï¿½ï¿½ï¿½ï¿½â£ï¿½

����

����xx��4���ú¹ï¿½ë¾ï¿½ìµ¼ï¿½ï¿½ö§ï¿½öºï¿½ï¿½ï¿½ï¿½ï¿½â£ï¿½ï¿½ï¿½îªï¿½í»ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ô¼ï¿½ò»ð©ï¿½ï¿½ï¿½óµä¿í»ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½í¹ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½î¿í·ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ò»ö°ï¿½ï¿½ï¿½ï¿½ê±ï¿½ï¿½ï¿½ï¿½ï¿½òµä¹ï¿½ï¿½ï¿½ö°ï¿½ï¿½î§ã»ï¿½ï¿½ò»ï¿½ï¿½×¼è·ï¿½ä¶ï¿½ï¿½ô·ï¿½ï¿½ï¿½ò»ï¿½ï¿½ê¼ï¿½ô¼ï¿½ò²ï¿½ï¿½ï¿½ï¿½îªï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½þ£ï¿½ï¿½ï¿½ï¿½ú¹ï¿½ï¿½ï¿½ï¿½éµä²ï¿½ï¿½ï¿½ï¿½ø±ï¿½ë³ï¿½ï¿½ï¿½ï¿½ï¿½ú´ë·ç³ï¿½ï¿½ï¿½ð»x�����òµä¹ï¿½ï¿½ï¿½ï¿½ï¸ï¿½ï¿½ï¿½ï¿½ëºü´ï¿½ï¿½ö§ï¿½öºí¿ï¶ï¿½ï¿½ï¿½ê¹ï¿½ï¿½ï¿½ô¼ï¿½ï¿½ü¹ï¿½ï¿½ï¿½ï¿½ï¿½ä½ï¿½ï¿½ë¹¤ï¿½ï¿½×´ì¬ï¿½ï¿½

����20xx��3-4����òªï¿½ï¿½ï¿½ï¿½ï¿½øµï¿½ï¿½ï¿½ò»ï¿½ú¿í»ï¿½ï¿½ï¿½í¬ï¿½ï¿½ï¿½ï¿½ç°ï¿½ä¸ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ò»ï¿½ú»ï¿½ï¿½í±ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½í»ï¿½ï¿½ä½ï¿½ï¿½ï¿½è·ï¿½ï¹ï¿½ï¿½ï¿½ï¿½ï¿½

����20xx��5-6-7����òªï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ì»ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½û¸ï¿½ï¿½è·ï¿½ï¿½ï¿½ï¿½ï¿½ô¼ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½û¹ï¿½ï¿½ï¿½ï¿½ä¿ï¿½õ¹ï¿½ï¿½

����20xx��8-9����òªï¿½ï¿½ï¿½ï¿½ï¿½øµï¿½ï¿½ç¶ï¿½ï¿½úºï¿½í¬ï¿½ä¸ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ìµï¿½ï¿½ï¿½ï¿½û¹ï¿½ï¿½ï¿½ï¿½ï¿½

����20xx��10������ò»ð©ï¿½ï¿½ï¿½ï¿½ç°ï¿½ï¿½×¼ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ú²ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½×µä¹ï¿½ï¿½ï¿½ï¿½ï¿½

����20xx��11-12����òªï¿½ï¿½ï¿½ï¿½ò»ï¿½ú¿í»ï¿½ï¿½ä½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½

���������ç±ï¿½ï¿½ë²ï¿½ï¿½ë´¦ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ò»ï¿½ï¿½ï¿½ö½×¶ï¿½ï¿½ôµä¹ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¹ï¿½ï¿½ï¿½ï¿½â±¾ï¿½ï¿½ï¿½ï¿½òªï¿½ï¿½ï¿½ï¿½ï¿½ï¿½õ³ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ð£ï¿½1�������û¹ï¿½ï¿½ï¿½ï¿½ð£ï¿½ï¿½ï¿½ï¿½û²ï¿½ï¿½ë¹¤ï¿½ì²ï¿½ö®ï¿½ï¿½ï¿½ï¿½à»¥ð­ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½í¨ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ú¸ï¿½ï¿½î¹¤ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ò²ï¿½ãµï¿½ï¿½ë¹ï¿½ï¿½ì²ï¿½ê©ï¿½ü¹ï¿½ï¿½ï¿½ï¿½ô²ï¿½ï¿½ï¿½ï¿½ä»ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ö§ï¿½ö£ï¿½ï¿½ú´ï¿½ò²ï¿½ï¿½ê¾ï¿½ï¿½ï¿½ï¿½ï¿½çµä¸ï¿½ð»ï¿½ï¿½2�����ë¸ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ò»ï¿½ï¿½ï¿½õ³ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ë·ï¿½ï¿½í»ï¿½ï¿½ä½ó´ï¿½ï¿½ô¼ï¿½ï¿½ë¿ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ä°ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ä¿ç°îªö¹ï¿½ñ°ï¿½ï¿½ï¿½ï¿½ë·ï¿½ï¿½í»ï¿½45î»ï¿½ï¿½3�����x����ê±ï¿½ï¿½ï¿½åµï¿½ò»ð©ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½

����

���������ú¹ï¿½è¥ò»ï¿½ï¿½ä¹ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ð£ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ò»ï¿½ï¿½ï¿½ä¹ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ã»ï¿½ï¿½ï¿½ï¿½ï¿½î¹¤ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ë£¬ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½òªï¿½ô¼ï¿½ï¿½ä½ï¿½ï¿½í²ï¿½ï¿½ï¿½ñ§ï°ï¿½äµø·ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ðºü¶à£¬ï¿½ï¿½ï¿½æ½«ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ð´ï¿½ï¿½úµä²ï¿½ï¿½ã£º

����1���ú¹ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½õ±ï¿½ï¿½ï¿½ï¿½ä¶ï¿½ï¿½ï¿½ï¿½ï¿½ï¸ï¿½â£ï¿½ï¿½ï¿½è»ï¿½ìµ¼ï¿½ï¿½ï¿½ï¿½ç¿ï¿½ï¿½òªï¿½ï¿½ï¿½ï¿½ï¸ï¿½ú£ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ð©ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ä»ï¿½ï¿½ç²ï¿½ï¿½ï¿½î»ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¸ï¿½â£ï¿½ï¿½ï¿½ï¿½ôºï¿½ä¹ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ü¶ï¿½ä²ï¿½ï¿½ã¼°ï¿½ï¿½ï¿½ï¿½ï¿½ü¶ï¿½ï¿½ø¸ï¿½ï¿½ôµä¹ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½øµï¿½ó°ï¿½ï¿½ï¿½ë¹ï¿½ï¿½ï¿½ð§ï¿½ê£ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ð¡ï¿½ï¿½ï¿½ï¿½ï¿½ô¼ï¿½ï¿½ï¿½ï¿½ë£ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ë¾ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½â£¬ï¿½ï¿½ï¿½ï¿½ú¹ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ìµï¿½ï¿½ð£ï¿½ò»ï¿½ï¿½òª×¢ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ã¿ò»ï¿½ï¿½ï¸ï¿½ú¡ï¿½

����2���������ò·ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½û¹ï¿½ï¿½ï¿½ï¿½ï¿½æ½ê±ï¿½ï¿½ï¿½ï¿½ó¦ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½û¼ï¿½ï¿½é£ï¿½í¬ï¿½ï¿½ï¿½ú¹ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ò²ó¦ï¿½ã¶ï¿½è¥ï¿½ï¿½ò»ð©ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½

����3�����������ï½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½è¥ï¿½ä¹ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ðºã¶ï¿½ï¿½ï¿½ï¿½é±¾ï¿½ï¿½ï¿½ï¿½ò»ï¿½ï¿½ï¿½ë¿ï¿½ï¿½ô½ï¿½ï¿½ï¿½ä£ï¿½æ«æ«òªï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ëµï¿½ï¿½ö£ï¿½ï¿½ï¿½ð©ï¿½ï¿½ï¿½â±¾ï¿½ï¿½ó¦ï¿½ï¿½ï¿½ï¿½ò»ï¿½ï¿½ï¿½ô½ï¿½ï¿½ï¿½ä£ï¿½æ«æ«è¥ï¿½ï¿½ò»ð©ï¿½ø¸ï¿½ï¿½ôµä¹ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ú½ï¿½ï¿½ä¹ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ò»ï¿½ï¿½òªï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ò»ï¿½ë£¬ï¿½ï¿½ï¿½ò·ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ô¼ï¿½ï¿½ä¹ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½

����4����߹���ð§ï¿½ê¡ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½í·ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ä£ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ç´ó¹ï¿½ë¾ï¿½ï¿½ï¿½ç¸ï¿½ï¿½ï¿½ï¿½ï¿½ëµï¿½ï¿½ï¿½ï¿½ï¿½â±ï¿½ï¿½ë½²ï¿½ï¿½ð§ï¿½ê£ï¿½òªï¿½ô±ï¿½ï¿½ð£ï¿½ï¿½ð±ø¾ï¿½ï¿½ï¿½ï¿½ú¹ï¿½è¥ï¿½ä¹ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ò»ð©ï¿½è½ï¼ï¿½ï¿½öµä¹ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½å²ï¿½ï¿½ì£¬ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ä¹ï¿½ï¿½ï¿½ï¿½í´ï¿½ï¿½ï¿½ï¿½ëºü´ï¿½ï¿½ï¿½ñ¶èºíºü¶ï¿½ä¹ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½îªï¿½ï¿½ï¿½ï¿½ä¹ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ó¦ï¿½ã±ï¿½ï¿½ï¿½ï¿½ï¿½ò»ï¿½ï¿½ï¿½í»ï¿½ï¿½ï¿½ï¿½ç¾í´ï¿½ï¿½ï¿½ò»ï¿½ï¿½ï¿½í»ï¿½ï¿½ï¿½ò»ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ç¾í½ï¿½ï¿½ò»ï¿½ï¿½ï¿½ï¿½ï¿½â£¬ï¿½ä±ï¿½ï¿½è¥ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ä¹ï¿½ï¿½ï¿½ï°ï¿½ß¡ï¿½ï¿½ï¿½ã¿ò»ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½êµêµï¿½ï¿½ï¿½úµï¿½ï¿½ï¿½êµï¿½ï¿½î»ï¿½ï¿½

客服部年终总结ppt篇二十四

����ê±ï¿½ï¿½ï¿½ï¿½å£ï¿½ï¿½öµï¿½ï¿½ï¿½ï¿½ê±ï¿½ï¿½ï¿½ï¿½ï¿½êµï¿½20xx�꼴����òªï¿½ï¿½è¥ï¿½ë£ï¿½ï¿½ï¿½ï¿½ï¿½ò»ï¿½ï¿½ã¦âµï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½í·ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ì¬ï¿½çµï¿½×°ï¿½þ»ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ä·ï¿½ï¿½ï¿½ï¿½á£¬ï¿½ï¿½ï¿½ï¿½ï¿½ë»ï¿½ï¿½ï¿½ï¿½ï¿½ê±ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ð¿ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ã¦âµï¿½ï¿½ï¿½ï¿½êµï¿½ï¿½ò»ï¿½ï¿½ï¿½ï£¬ï¿½ï¿½ï¿½ï¿½ñ§ï¿½ï¿½ï¿½ëºü¶à±¦ï¿½ï¿½ä¾ï¿½ï¿½é¡£

�����ú¹ï¿½ë¾ï¿½òµï¿½ï¿½îµï¿½ö°î»ï¿½ï¿½ö´ï¿½ð²ï¿½ï¿½ï¿½ï¿½û£ï¿½ï¿½ï¿½ò»ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ò¸ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½òªï¿½ï¿½ä¿ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ì¬ï¿½çµï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½å·¿ï¿½ï¿½×°ï¿½þ¡ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ç¹ï¿½æ¹«ë¾ï¿½äºü¶à¹¤ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½òªï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ò»ï¿½ï¿½ð­ï¿½ï¿½ï¿½ï¿½é£ï¿½ï¿½ï¿½ë£ï¿½ï¿½ú¸ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ì¬ï¿½ï¿½ï¿½ï¿½ï¿½å·¿×°ï¿½ï¿½ö®ï¿½ï¿½ï¿½ò»ï¿½ð­ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ëºü¶ï¿½ï¿½ï¿½é¢ï¿½ä¹ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½xx�â·ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ê±ï¿½ï¿½ï¿½ò¾ï¿½ð­ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½õ¾ì¨ï¿½ï¿½ï¿½ï¿½æ¡ï¿½ï¿½ï¿½ï¿½ãºí´î½¨ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ð¼ï¿½ê»ö¤ï¿½ï¿½ï¿½ï¿½ï¿½ôºü¶ï¿½ê±ï¿½ï¿½ï¿½ò¸ï¿½ï¿½ï¿½ï¿½ç³äµ±ï¿½ë¼ï¿½ê»ô±ï¿½ä½ï¿½é«ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ò»ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ê»ï¿½ä³ï¿½ï¿½ï¿½ï¿½ï¿½î¬ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ò²ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½î¡ï¿½ï¿½òºü¸ï¿½ï¿½ë£ï¿½ï¿½ï¿½ï¿½ï¿½ò»ï¿½ï¿½ï¿½òªï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ê±ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½òªï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ì¬ï¿½çµï¿½ï¿½ï¿½ï¿½å·¿×°ï¿½þ¹ï¿½ï¿½ï¿½ï¿½ñ¾ï¿½ë³ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ë¡ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ò»ï¿½ï¿½ä³ï¿½ô±ò²ï¿½ï¿½ï¿½ï¿½×¡ï¿½ï¿½ä¥ï¿½ï¿½ï¿½í¿ï¿½ï¿½é£¬ï¿½ð²½³é³ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½

������îªö´ï¿½ð²ï¿½ï¿½ï¿½ï¿½ü£ï¿½ï¿½ï¿½ï¿½ðµï¿½ï¿½ï¿½ï¿½ï¿½í±ï¿½ï¿½ï¿½ï¿½ï¿½êµï¿½ï¿½êµï¿½êµä¹ï¿½ï¿½ï¿½ï¿½ð£ï¿½ï¿½ï¿½ï¿½ï¿½ëµï¿½ï¿½ï¿½ï¿½ï¿½ö°î»ï¿½ï¿½ö»ï¿½ð¸ï¿½ï¿½ï¿½ï¿½ù·ï¿½ö®ï¿½ùµï¿½å¬ï¿½ï¿½ï¿½å»ï¿½ãµï¿½ï¿½ï¿½í¬ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ò»ï¿½ï¿½ï¿½ï£¬ï¿½ï¿½ï¿½ï¿½ï¿½ò¶ï¿½ï¿½ï¿½ì¤êµï¿½øµï¿½è¥ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ú¿ï¿½ï¿½ë£¬ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ã¿ï¿½ï¿½ï¿½â£ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ìµ¼ï¿½ï¿½í¬ï¿½â£ï¿½ï¿½ã»ï¿½ï¿½ï¿½ê¼ï¿½ï¿½ï¿½ï¿½ò»ï¿½ï¿½ö´ï¿½ð²ï¿½ï¿½ï¿½ï¿½üµï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¸ï¿½òªï¿½ï¿½ï¿½ô¼ï¿½ï¿½ï¿½ï¿½ï¿½îªï¿½ï¿½ï¿½ü£ï¿½ï¿½ú´ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½í¬ê±ï¿½ï¿½ê±ï¿½ï¿½×¢ï¿½â´¦ï¿½ï¿½ï¿½ã°ï¿½ï¿½ï¿½ï¿½ô±ö®ï¿½ï¿½ï¿½ô¼ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ô±ï¿½ï¿½ê©ï¿½ï¿½ï¿½ï¿½ô±ï¿½ô¼ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½åµä¹ï¿½ïµï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ê¹ï¿½ï¿½ï¿½çµä¸ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ãµï¿½ï¿½ï¿½ï¿½ï¿½þ¶èµä·ï¿½ï¿½ó£ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½å½ï¿½ï¿½ï¿½ï¿½ï¿½îªï¿½ï¿½ë¾ï¿½ï¿½ï¿½ä¾ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ú¹ï¿½ï¿½ï¿½ï¿½ð£ï¿½ï¿½ü¹ï¿½ï¿½ï¿½ê±ñ¸ï¿½ùµø·ï¿½ï¿½ä¹¤ï¿½ï¿½ï¿½ï¿½ä¾ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½î£¬ð­ï¿½ï¿½ï¿½ï¿½ï¿½ö£ï¿½ï¿½ï¿½ïµï¿½ï¿½ô±ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ê£ï¿½ê¹ï¿½ï¿½ï¿½ì¶ï¿½ï¿½ï¿½ë³ï¿½ï¿½ï¿½ï¿½ï¿½êµï¿½ï¿½ï¿½é¡ï¿½

��������ò»ï¿½ï¿½ï¿½ï£¬ï¿½ï¿½ï¸ï¿½ä´ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ðµï¿½ã¿ò»ï¿½ï¿½ï¿½â£ï¿½ï¿½ï¿½ï¿½ï¿½ô¼ï¿½ï¿½ï¿½ï¿½ü´ï¿½ö¦ï¿½ï¿½ò¶ï¿½ï¿½ï¿½ï¿½ë£ï¿½ï¿½ò³ï¿½ï¿½ï¿½ï¿½î¼ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ö£ï¿½ï¿½ï¿½ï¸ï¿½ú¾ï¿½ï¿½ï¿½ï¿½é°ü¡ï¿½ï¿½ï¿½ã¿ò»ï¿½ï¿½ð¡ï¸ï¿½ú¶ï¿½ï¿½ð¿ï¿½ï¿½ï¿½ó°ï¿½ï¿½ï¿½ï¿½ï¿½ä³é¹ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ô£ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ã¿ò»ï¿½ï¿½ï¿½ï¿½ê±ï¿½ï¿½ï¿½ï¿½ï¸ï¿½ä¡ï¿½ï¿½ï¿½ï¿½ä¡ï¿½×¨ï¿½ä¡ï¿½ï¿½ò¾ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ó¦ï¿½ã°ï¿½ï¿½ô¼ï¿½ï¿½ï¿½ï¿½ú¸ï¿½î»ï¿½ï¿½ã¿ò»ï¿½ï¿½ð¡ï¿½ï¿½ï¿½ï¿½ï¿½ã¡ï¿½ï¿½ï¿½ï¿½ï¿½î»ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½öµï¿½ï¿½â±ï¿½ï¿½ë°´ê±ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½×¼ï¿½ï¿½é£ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ã»ï¿½ï¿½ï¿½îºî½ï¿½ï¿½íµï¿½ï¿½ï¿½ï¿½ï¿½;����������飬�ô¼ï¿½òªï¿½ï¿½ï¿½ï¿½ï¶ï¿½ï¿½ï¿½è«ã»ï¿½ð´ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï±ï¿½ï¿½ï¿½ï¿½ï¿½òªï¿½è¼ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½â©ï¿½ï¿½ï¿½ù±ï¿½â¡£ö»ï¿½ï¿½×¢ï¿½ï¿½ï¸ï¿½ú£ï¿½ï¿½ï¿½ð¡ï¿½ï¿½ï¿½ï¿½ï¸ï¿½ë£ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ð§ï¿½ï¿½ï¿½ï¿½è»ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ë¡ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ì¬ï¿½çµï¿½ï¿½ï¿½ï¿½ï¿½ï¿½×°ï¿½þ£ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½×°ï¿½ï¿½æ·ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½è¥ï¿½ïºï¿½ï¿½é¹ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ä£ï¿½ã¿ò»ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ûµï¿½ï¿½ï¿½æ·ï¿½ï¿½ï¿½ç¾ï¿½ï¿½ï¿½ï¿½ô·ï¿½ï¿½ï¿½ï¿½êµï¿½ê¿ï¿½ï¿½ï¿½ï¿½ï¿½ñ¡ï¿½ï¿½ä¡ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ê±ï¿½ï¿½ï¿½ï¿½è»ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ü£ï¿½ï¿½ï¿½ï¿½ç²ï¿½ï¿½ã»á³¡ï¿½ï¿½ï¿½ï¿½ï¿½òºï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ô±ò»ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½îµè£ï¿½ï¿½ï¿½ð©ï¿½ï¿½è»ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½çºï¿½ï¿½ï¿½ï¿½ï¿½ã²ï¿½öµï¿½ï¿½ò»ï¿½á£¬ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½è´ï¿½ï¿½îªï¿½ï¿½ð©ï¸ï¿½ú·ç³ï¿½ï¿½ï¿½òªï¿½ï¿½ï¿½ï¿½ò²ò»ö±ï¿½ï¿½ï¿½ï¿½òªï¿½ï¿½ï¿½ô¼ï¿½ï¿½ï¿½×¼ï¿½ï¿½

������è»ï¿½ï¿½ï¿½ü½ï¿½20xx��ò»ï¿½ï¿½ä±ï¿½ï¿½ö£ï¿½ò²òªï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½äºü¶à²»ï¿½ï¿½ö®ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ê±ï¿½ï¿½ï¿½ï¿½ï¿½ó±è½ï¼ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½è½ï¼òµ¥£ï¿½ë¼ï¿½ï¿½ï¿½ï¿½ï¿½â´¦ï¿½ï¿½ï¿½ï¿½ï¿½é²»ï¿½ï¿½ï¿½ï¿½è«ï¿½ï¿½ï¿½ï¿½ï¿½òªå¬ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ô¼ï¿½ï¿½ï¿½ê¹ï¿½ô¼ï¿½ï¿½ü¹ï¿½ï¿½ï¿½ï¿½ï¿½ê¤ï¿½î¹ï¿½ï¿½ï¿½ï¿½ï¿½î»ï¿½ä¹ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ð¡ï¿½ï¿½ï¿½ï¿½ô±ï¿½ï¿½ê©ï¿½ï¿½ï¿½ï¿½ï¿½é£¬ï¿½ï¿½ï¿½ó¸ï¿½ö§ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½øµã£¬ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½óµï¿½ï¿½ï¿½ï¿½ê£ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½æ·ï¿½ï¿½ï¿½ì£ï¿½îªï¿½ï¿½ë¾ï¿½ä·ï¿½õ¹ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ä¹ï¿½ï¿½×¡ï¿½

����20xx��ü¿ï¿½ï¿½òªï¿½ó½ï¿½î²ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ü½ï¿½ï¿½í¬ê±ï¿½ï¿½ï¿½ò¸ï¿½ï¿½ô¼ï¿½ï¿½ï¿½ï¿½ï¿½ë¸ï¿½ï¿½ßµï¿½òªï¿½ï¿½ï¿½ú½ï¿½ï¿½ä¹ï¿½ï¿½ï¿½ï¿½ð£ï¿½ï¿½ï¿½òªï¿½ï¿½ï¿½ï¿½å¬ï¿½ï¿½ï¿½ú·ü£ï¿½ï¿½ï¿½ï¿½â¿à£¬ï¿½ï¿½ï¿½ï¿½ï¿½û£ï¿½ï¸ï¿½ï¿½ï¿½ï¿½ï¿½ã¹ï¿½ï¿½ï¿½ï¿½ðµï¿½ã¿ò»ï¿½ï¿½ð¡ï¿½â£ï¿½í¬ê±ï¿½ï¿½ò»ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ø¶ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ê¸ß±ï¿½×¼ï¿½ï¿½ï¿½ï¿½òªï¿½ï¿½

����å¬ï¿½ï¿½ñ§ï°ï¿½âµï¿½öªê¶ï¿½ï¿½ï¿½ï¿½ï¿½ï¸ï¿½ï¿½ï¿½ë¼ï¿½ï¿½ï¿½ï¿½î£¬ï¿½ú¹ï¿½ï¿½ï¿½ï¿½ð»ï¿½ï¿½ï¿½ï¿½ï¿½è¡ï¿½ï¿½ï¿½ï¿½ï¿½ø´ï¿½ï¿½â£ï¿½ï¿½ï¿½ñ§ï°ï¿½ï¿½ï¿½ï¿½öªê¶ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½êµï¿½ï¿½êµï¿½ê¹ï¿½ï¿½ï¿½ï¿½ð£ï¿½í¨ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½å¬ï¿½ï¿½ï¿½ï¿½îªï¿½ï¿½ï¿½å£ï¿½îªï¿½ï¿½ë¾ï¿½ï¿½ï¿½×³ï¿½ï¿½ô¼ï¿½ï¿½ï¿½ò»ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½

�����ú·ï¿½ã¦ï¿½ä¹ï¿½ï¿½ï¿½ï¿½ð²ï¿½öªï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ó­ï¿½ï¿½ï¿½ï¿½ï¿½âµï¿½ò»ï¿½ê£¬ï¿½ø¹ï¿½ï¿½ï¿½ò»ï¿½ï¿½ä¹ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ì£ï¿½ï¿½ï¿½îª**��òµï¿½ï¿½ã¿ò»ï¿½ï¿½ô±ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ðµï¿½**��òµö®ï¿½î²ªï¿½ï¿½õ¹ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½**��ö®æ´ï¿½ï¿½ï¿½ä¾ï¿½ï¿½ï¿½

��������**���û²ï¿½ï¿½åµï¿½ò»ï¿½ï¿½ï¿½ï¿½í¨ô±ï¿½ï¿½ï¿½ï¿½ï¿½õµï¿½ï¿½ï¿½ï¿½ï¿½ê±ï¿½ï¿½ï¿½ò¶ô·ï¿½ï¿½ø²ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½öªê¶ï¿½ï¿½ï¿½çºü¾ï¿½í¨ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½â»ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½è½ï¿½ä°ï¿½ï¿½ï¿½ï¿½ï¿½ú¹ï¿½ë¾ï¿½ìµ¼ï¿½ä°ï¿½ï¿½ï¿½ï¿½â£ï¿½ï¿½òºü¿ï¿½ï¿½ë½âµ½ï¿½ï¿½ë¾ï¿½ï¿½ï¿½ï¿½ï¿½ê¼ï¿½ï¿½ä·¿ï¿½ø²ï¿½ï¿½ð³ï¿½ï¿½ï¿½ï¿½ï¿½îªï¿½ï¿½ï¿½û²ï¿½ï¿½ðµï¿½ò»ô±ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ô¼ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½î¡ï¿½ï¿½ï¿½îªï¿½ï¿½òµï¿½ï¿½ï¿½ï¿½ï¿½æ£¬ï¿½ï¿½òµï¿½ä´ï¿½ï¿½ú£ï¿½ï¿½ô¼ï¿½ï¿½ï¿½ò»ï¿½ï¿½ò»ï¿½ï¿½ò²í¬ê±ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ò»ï¿½ï¿½ï¿½ï¿½òµï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ô¸ï¿½òªï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ê£ï¿½ï¿½ß±ï¿½×¼ï¿½ï¿½òªï¿½ï¿½ï¿½ô¼ï¿½ï¿½ï¿½ï¿½ú¸ï¿½ï¿½ï¿½ï¿½êµä»ï¿½ï¿½ï¿½ï¿½ï¸ï¿½òªï¿½ï¿½ç¿ï¿½ô¼ï¿½ï¿½ï¿½×¨òµöªê¶ï¿½ï¿½×¨òµï¿½ï¿½ï¿½ü¡ï¿½ï¿½ï¿½ï¿½â£¬ï¿½ï¿½òªï¿½ã·ºï¿½ë½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ø²ï¿½ï¿½ð³ï¿½ï¿½ä¶ï¿½ì¬ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ð³ï¿½ï¿½ï¿½ç°ï¿½ø¡ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ê±ï¿½ï¿½ï¿½ä¥ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ñ³ï¿½îªò»ï¿½ï¿½ï¿½ï¸ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ô±ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½å¬ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ô¼ï¿½ï¿½ä±ï¿½ö°ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½

�������ø²ï¿½ï¿½ð³ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ë¾ï¿½ú¡ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½**��ë¾ï¿½ï¿½ï¿½ðºï¿½ï¿½ê£ï¿½ï¿½ï¿½í¬ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½û¹ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ê±ï¿½ä£¬ï¿½ò»ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½**��ë¾ï¿½ï¿½ô±ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½îªä¿ï¿½ä£ï¿½ï¿½ú¹ï¿½ë¾ï¿½ìµ¼ï¿½ï¿½ö¸ï¿½ï¿½ï¿½â£ï¿½ï¿½ï¿½é¾ï¿½óªï¿½û¸ï¿½ï¿½ï¿½æ¶ï¿½ï¿½ï¿½ï¿½ú´ï¿½ï¿½ï¿½ç°ï¿½ß»ï¿½ï¿½ï¿½ï¿½ï¿½ë¹ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½îª**�â·ýµï¿½ï¿½ï¿½ï¿½û¸ß³ï¿½ï¿½ì¶¨ï¿½ë»ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½**������éºï¿½í¬ï¿½ï¿½

����**��ôªï¿½äºã³é¼ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½õ¡ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½òµï¿½ï¿½ï´ï¿½ï¿½ï¿½ò´ï¿½ï¿½ðµãµï¿½ï¿½ë²ï¿½ï¿½ï¿½×¨òµöªê¶ï¿½ï¿½ê¹ï¿½ô¼ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½æ¶¼ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ß¡ï¿½

������������ñ®ï¿½ï¿½ë¾ï¿½ï¿½**��ë¾ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ç¹ï¿½ë¾ï¿½ï¿½ò»ï¿½ï¿½ï¿½ø´ï¿½ï¿½ï¿½ï¿½ï¿½êµä·ï¿½ô¾ï¿½ï¿½ï¿½ú´ï¿½ï¿½ú¼ï¿½ï¿½ï¿½òªï¿½ï¿½ï¿½ï¿½ô·ï¿½ï¿½ýµï¿½ï¿½ï¿½ï¿½û¡ï¿½ï¿½ï¿½ï¿½ï¿½ö®ç°ï¿½ï¿½ï¿½û²ï¿½ï¿½ô·ï¿½ï¿½ï¿½ö´ï¿½ï¿½ï¿½ú²ï¿½ï¿½ï¹ï¿½ï¿½ï¿½ï¿½ö¶îµï¿½ï¿½ìµï¿½ï¿½ï¿½ï¿½ï¿½ï¿½**�𱬳��档�����û²ï¿½ï¿½ï¿½ï¿½òµï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½òµï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ö°ï¿½ï¿½ï¿½ï¿½ô¹ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ô¼ï¿½ï¿½ï¿½ï¿½û¹ï¿½ï¿½ï¿½ï¿½ï¿½ïµí³ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½æ»¯ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ôµã·ï¿½ï¿½øºï¿½ï¿½ï¿½ï¿½ð¡ï¿½ï¿½ú¿ï¿½ï¿½ï¿½ö®ï¿½ê£ï¿½ï¿½ò»ï¿½ï¿½ï¿½ï¿½ï¿½ã¿ï¿½ì¶¼òªï¿½ó°ï¿½óµï¿½ï¿½ï¿½é¹ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ò»ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ê±ï¿½ï¿½ï¿½ï¿½ï¿½ï¤ï¿½ï¿½ï¿½ë½â£¬ï¿½ï¿½ï¿½ï¿½ï¿½ì½ï¿½ï¿½ï¿½ï¿½é«ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ô¼ï¿½ï¿½ä±ï¿½ö°ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ú·ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½þ´ï¿½ï¿½ï¿½ï¿½õ¿ï¿½ä¹ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½æ£¬ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½è¡ï¿½ï¿½ï¿½ï¿½ç§ï¿½ï¿½ä·ï¿½ï¿½î£¬ã¿ò»ï¿½ï¿½ï¿½ï¿½ä¿ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ã£ï¿½ï¿½ï¿½ò»ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ú´ï¿½ï¿½ï¿½ï¿½û¹ï¿½ï¿½ï¿½ï¿½ï¿½ã¿ï¿½âµä¹ï¿½ï¿½ï¿½ï¿½ü½ï¿½ï¿½ã¿ï¿½ï¿½ï¿½ï¿½ï¿½á£¬ï¿½ò²ï¿½ï¿½ï¿½ï¿½ü½ï¿½ï¿½ô¼ï¿½ï¿½ä¹ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½é£¬ï¿½ï¿½ê±ï¿½ò³ï¿½ï¿½×¶ë²ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½æ¡ï¿½ï¿½ï¿½ï¿½û²ï¿½ï¿½ú¶ì¶ìµï¿½ï¿½ï¿½ï¿½ï¿½ï¿½âµï¿½ê±ï¿½ä½«ï¿½ï¿½ï¿½ú·ï¿½ï¿½ï¿½è«ï¿½ï¿½ï¿½ï¿½ï¿½ì£ï¿½ï¿½ï¿½ï¿½ï¿½ò»ï¿½ï¿½ï¿½à·¿ò²ò»ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½òºï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½û²ï¿½ï¿½ï¿½ô±ï¿½ï¿½å¬ï¿½ï¿½ï¿½ç·ö²ï¿½ï¿½ï¿½ï¿½ä¡ï¿½

������������ò»ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ä¡ï¿½ï¿½ð¼ï¿½öµï¿½ä¡ï¿½ï¿½ï¿½ï¿½õ»ï¿½ä¡ï¿½ï¿½ï¿½ë¾ï¿½ï¿½ã¿ò»ï¿½ï¿½ô±ï¿½ï¿½ï¿½ï¿½å¬ï¿½ï¿½ï¿½â£ï¿½ï¿½ï¿½ï¿½âµï¿½ò»ï¿½ï¿½ï¿½ð½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½âµï¿½í»ï¿½æ£ï¿½ï¿½âµï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ü¹ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½æ¼¤ï¿½òµï¿½ï¿½ð³ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ð£ï¿½õ¼ï¿½ï¿½ò»ï¯ö®ï¿½ø¡ï¿½

客服部年终总结ppt篇二十五

������20xx��������æµä¸ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½æ¶èµä»ï¿½ï¿½ï¿½ï¿½ï£ï¿½20xx����øµï¿½ï¿½ï¿½ï¿½î»¯ï¿½ï¿½êµï¿½ï¿½îªï¿½ë£ï¿½ï¿½ï¿½òµï¿½ï¿½ï¿½í·ï¿½ï¿½ï¿½ï¿½ý¹ï¿½ë¾ï¿½ä·ï¿½õ¹ï¿½ï¿½ï¿½ï¿½òµï¿½ï¿½ï¿½ï¿½ï¿½ï¿½òµï¿½ï¿½ï¿½ï·ï¿½õ¹ï¿½ï¿½ï¿½ï¿½×´ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ó¦ï¿½ï¿½ï¿½âµï¿½ï¿½ï¿½ê½ï¿½ï¿½ï¿½ï¿½òªï¿½ï¿½ï¿½ï¿½ï¿½îµï¿½ï¿½ï¿½ï¿½ï¿½êµï¿½êµï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ö´îµä¶ô¿í·ï¿½ï¿½ï¿½ô±ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ñµï¿½ï¿½ï¿½ë£ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½òµï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ê¶ï¿½ï¿½ï¿½ï¿½ï¿½â¡£í¬ê±ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½òµï¿½ï¿½ï¿½ï¿½ï¿½ï¿½òµò»ð©ï¿½ï¿½ï¿½é¡ï¿½ï¿½ï¿½ï¿½ï¿½ä³ï¿½ì¨ï¿½ï¿½ï¿½ï¿½ï¿½æ£ï¿½ï¿½ï¿½òµï¿½ï¿½ï¿½í·ï¿½ò²ï¿½ï¿½ê±ï¿½ï¿½ï¿½ï¿½ï¿½í·ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½æ¶è£ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ãµï¿½ï¿½ï¿½ó¦ï¿½âµï¿½ï¿½ï¿½ï¿½æ£ï¿½

����ò»ï¿½ï¿½ï¿½ãµä¿í·ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ô±ï¿½ï¿½×¨òµï¿½ôºí¹ï¿½ï¿½ï¿½ì¬ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ôµï¿½ï¿½ï¿½ï¿½ã£ï¿½ï¿½ï¿½ï¿½07��í·ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ô±ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½öªê¶ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½â£¬20xx�����ø¶ô¿í·ï¿½ï¿½ï¿½ô±ï¿½ï¿½ï¿½ï¿½ï¿½ë´ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ñµï¿½ï¿½

����1����ñµï¿½ï¿½ê½ï¿½ï¿½ï¿½ö¶ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ç£ºï¿½ï¿½ï¿½û½ï¿½ï¿½â¡¢êµï¿½ù¡ï¿½ï¿½ï¿½ï¿½ûµè£ï¿½ï¿½ó¸ï¿½ï¿½ï¿½ï¿½ï¿½ê¹ï¿½í·ï¿½ï¿½ï¿½ô±ï¿½ï¿½ï¿½ûºï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ò»ï¿½ï¿½ì¨ï¿½×¡ï¿½

����2�������߳�è¥ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ë¼ï¿½ë£¬ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ö¯ï¿½ï¿½ô±ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ðµï¿½ï¿½öµï¿½ï¿½ï¿½òµï¿½ä²î¹ï¿½ñ§ï°ï¿½ï¿½ê¹ï¿½ï¿½ï¿½çµï¿½ï¿½ï¿½ò°ï¿½ï¿½ï¿½óµä¿ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ü¸ï¿½ï¿½ï¿½ï¿½ï¿½òµï¿½ï¿½õ¹ï¿½ä²ï¿½ï¿½ï¿½ï¿½ï¿½

����3������ó¦ï¿½ï¿½ï¿½â³ï¿½ì¨ï¿½ä·ï¿½ï¿½é¡ï¿½ï¿½ï¿½ï¿½æ£¬20xx��xx���â³ï¿½ì¨ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½òªï¿½ï¿½ò»ï¿½ï¿½ï¿½ï¿½òµï¿½ï¿½ï¿½ï¿½ï¿½ï¿½òµï¿½ä·ï¿½ï¿½ï¿½ï¿½ï¿½ç¡ï¿½xx�ð¹ï¿½ï¿½è¹ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ò»ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ì¹ü¹ï¿½ë¾ï¿½ìµ¼ï¿½ï¿½ê±ï¿½ï¿½ï¿½å¿í·ï¿½ï¿½ï¿½ô±ï¿½î¼ï¿½ï¿½ë¹ï¿½ï¿½è¹ï¿½ë¾ï¿½ï¿½ö¯ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ñµï¿½ï¿½í¨ï¿½ï¿½ï¿½ï¿½îµï¿½ñ§ï°ï¿½ï¿½ê¹ï¿½ï¿½ï¿½çµä¹ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½óµï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½à£¬í¬ê±ï¿½ï¿½ï¿½ï¿½òµï¿½ï¿½ï¿½í·ï¿½ï¿½úµï¿½ò»ê±ï¿½ï¿½ï¿½ï¿½ö¯ï¿½ï¿½ô±õ¹ï¿½ï¿½ñ§ï°ï¿½ï¿½ï¿½ï¿½ï¿½û£ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¸ï¿½ä±õ¾ï¿½ï¿½ï¿½ï¿½ë£ï¿½ê¹ï¿½í·ï¿½ï¿½ï¿½ô±ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ä»ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ë¼ï¿½ï¿½ä£¬îª1*�궬���ä¹ï¿½å¯ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ë³ï¿½öµï¿½ï¿½ï¿½ï¿½ï¿½×¼ï¿½ï¿½ï¿½ï¿½è·ï¿½ï¿½ï¿½ë¶ï¿½ï¿½ï¿½ï¿½ï¿½å¯ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ë³ï¿½ï¿½ï¿½ï¿½õ¹ï¿½ï¿½ï¿½ï¿½ö¹1*���î´ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½å¯ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½éµï¿½í¶ï¿½ß¡ï¿½

����ò»ï¿½ï¿½ï¿½æ·¶ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½òµï¿½ï¿½ï¿½ï¿½ï¿½ï¿½òµï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½õ·ñ¹ï¿½ï¿½ï¿½ï¿½í·ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ð·ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¸ï¿½ï¿½ï¿½ï¿½ï¿½û¹ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½åµä±ï¿½×¼ï¿½ï¿½ï¿½ï¿½ï¿½õ·ñ£ï¿½1*��4�â·ý£ï¿½ï¿½ï¿½ï¿½ï¿½×¼ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½øµï¿½ï¿½ï¿½ï¿½ï£ï¿½ï¿½ï¿½îµï¿½ï¿½ï¿½ï¿½ï¿½ê´ï¿½ï¿½ï¿½ï¿½ï¿½òµï¿½ï¿½ï¿½ï¿½ï¿½õ·ñµä±ï¿½×¼ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ó£¬¼ï¿½ï¿½ï¿½å¾ï¿½ï¿½ï¿½ï¿½õ·ï¿½ï¿½ï¿½ï¿½ï¿½î¬ï¿½ï¿½òµï¿½ï¿½ï¿½äºï·ï¿½è¨ï¿½æ¡£

��������5��12�봨�������ü¶ï¿½ø·ï¿½ï¿½ï¿½ï¿½ï¿½ë²ï¿½í¬ï¿½ì¶èµï¿½ï¿½æ»ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½îªï¿½ï¿½ï¿½ë´¨ï¿½ï¿½ô¶ï¿½äµø·ï¿½ï¿½ï¿½ó°ï¿½ï¿½ò²ï¿½ü´ó£¬¹ï¿½ï¿½ê´ï¿½ï¿½ï¿½ò²ï¿½üµï¿½ï¿½ï¿½í¬ï¿½ì¶èµï¿½ï¿½ð»µ£ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ãµï¿½î¬ï¿½þ¹ï¿½ï¿½ï¿½ï¿½ï¿½ð­ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½òµï¿½ï¿½ï¿½í·ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ð£¬¿í·ï¿½ï¿½ï¿½ô±ï¿½ï¿½ï¿½å¶ô¹ï¿½ë¾ï¿½ß¶è¸ï¿½ï¿½ï¿½ï¿½ì¬ï¿½è£ï¿½ï¿½ï¿½ò»ï¿½ï¿½ê¼ï¿½í¸ï¿½ï¿½ï¿½ï¿½ï¿½î¬ï¿½þ¹ï¿½ï¿½ï¿½ï¿½ï¿½í¬ê±ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½òµï¿½ï¿½ï¿½ä°ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ò²ï¿½é¿í·ï¿½ï¿½ï¿½ô±ï¿½ï¿½ï¿½å¸ºï¿½ï¿½îªï¿½ë¼ï¿½ë¹ï¿½ë¾ï¿½ï¿½òµï¿½ï¿½ï¿½ï¿½ë«ï¿½ï¿½ï¿½ï¿½ï¿½æ£¬ï¿½í·ï¿½ï¿½ï¿½ô±ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½òµï¿½ï¿½ï¿½ï¿½ï¿½ð¹ï¿½í¨ï¿½ï¿½ï¿½ï¿½ï¿½í£ï¿½ï¿½ï¿½ï¿½ú²ï¿½ï¿½ï¿½òµï¿½ï¿½ï¿½ä²ï¿½ï¿½ï¿½ï¿½â£¬ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ðµäºï¿½ï¿½ï¿½ï¿½ñ£ï¿½î¬ï¿½þ¹ï¿½ï¿½ï¿½ò²ï¿½ï¿½ï¿½çºï¿½ë³ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ç£ï¿½ï¿½ï¿½ò´ï¿½ã»ï¿½ð¾í´ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½õ£ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ò»ï¿½ï¿½ï¿½âµï¿½ê±ï¿½ä£¬î¬ï¿½þ¹ï¿½ï¿½ï¿½ë³ï¿½ï¿½ï¿½ï¿½é£ï¿½î´ï¿½ï¿½ï¿½ï¿½òµï¿½ï¿½ï¿½ï¿½ï¿½âµï¿½ï¿½ï¿½ï¿½ï¿½ï¿½æ½ï¿½ï¿½ï¿½ï¿½ë«ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½æ¡£îªï¿½ï¿½ï¿½ï¿½ç¿ï¿½ï¿½ò´ï¿½ï¿½ï¿½ï¿½ñ¾ï¿½í»ï¿½ï¿½ï¿½â¼ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½òµï¿½ï¿½ï¿½í·ï¿½ï¿½ï¿½ï¿½ë¹ºï¿½ï¿½ï¿½ë¡ï¿½xxê¡ï¿½ï¿½ï¿½ï¿½ó¦ï¿½ï¿½ö¸ï¿½ï¡ï¿½ï¿½ö·ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½òµï¿½ï¿½ï¿½ï¿½ê¹ï¿½ï¿½ï¿½ñ§ï°ó¦ï¿½ï¿½ï¿½ï¿½ï¿½í»ï¿½ï¿½ï¿½â¼ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½

�������å¿ï¿½ñ§ï¿½ï¿½ï¿½ï¿½ï¿½ä·ï¿½ï¿½ù·ï¿½õ¹ï¿½ï¿½ï¿½ï¿½ô´ï¿½ï¿½ê¹ï¿½ï¿½ô½ï¿½ï¿½ô½ï¿½ôµã½ï¿½ï¿½å£ï¿½ï¿½ú¸ï¿½ï¿½ð¸ï¿½òµï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ü¼ï¿½ï¿½å±ï¿½ï¿½áµ½ï¿½ï¿½ò»ï¿½ï¿½ï¿½ä¸ß¶è¡ï¿½îªï¿½ï¿½ï¿½ï¿½ó¦ï¿½ï¿½ï¿½òºï¿½ï¿½ù£ï¿½ï¿½ï¿½òµï¿½ï¿½ï¿½í·ï¿½ï¿½ï¿½ïµï¿½ï¿½ë¾ï¿½ó»®²ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ë½ï¿½ï¿½ü½ï¿½ï¿½ä³ï¿½ï¿½ï¿½ï¿½é²¢ï¿½ï¿½òµï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ê¹ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ò»ï¿½ï¿½ï¿½ï¿½ï¿½ãµä¹ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï°ï¿½ßµï¿½í¬ê±ï¿½ïµ½ï¿½ï¿½ï¿½ü½ï¿½ï¿½äµï¿½ä¿ï¿½ä¡ï¿½ï¿½ú´ïµ½ï¿½ï¿½ï¿½ü½ï¿½ï¿½äµï¿½í¬ê±ï¿½ï¿½ï¿½í·ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½â½ï¸ßµï¿½êµï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ò»ï¿½ý·ï¿½ï¿½î½µï¿½ï¿½ð¡ï¿½ï¿½ê¶ï¿½ö·ï¿½ï¿½ï¿½ã¿î»òµï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ð£ï¿½ê¹ï¿½ï¿½ò±ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ãµä¹ï¿½ï¿½ï¿½×´ì¬ï¿½ï¿½í¬ê±ò²ï¿½ï¿½ï¿½ï¿½ë´ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ê±ï¿½ï¿½ó¦ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½

������ö¹1*��ף����ê´ï¿½ï¿½ï¿½ð´ï¿½ö¼ï¿½ï¿½û¼æ½ï¿½ï¿½ï¿½180�ף�����a��46�ף�b��134�ס�����װ��176����������xxx�è´ï¿½ï¿½ï¿½ï¿½ï¿½òµï¿½ï¿½ç¿ï¿½æ½ï¿½×¤ï¿½ï¿½xxx�����������î§ï¿½ï¿½ï¿½óµï¿½å¨ï¿½ñ£¬¶ï¿½ï¿½ï¿½ï¿½êµï¿½öªï¿½ï¿½ï¿½ï¿½ò²ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½

����20xx�����òµï¿½ï¿½ï¿½ï¿½è¡ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ú¿í·ï¿½ï¿½ï¿½ëµï¿½ï¿½ï¿½ú³ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ë´¨ï¿½ï¿½ï¿½ï¿½ï¿½è¿í¹ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ó²ï¿½ð¡ï¿½ï¿½ï¿½ñ¶è£ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½â£ï¿½ï¿½ï¿½òµï¿½ï¿½è«ï¿½ï¿½í·ï¿½ï¿½ï¿½ô±ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ñ£ï¿½æ¾ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½äµä½ï¿½ï¿½íºï¿½î¢ð¦ï¿½ï¿½ï¿½ï¿½ê¹òµï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ê¶ï¿½ï¿½ï¿½í¹ï¿½êµï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½éµï¿½ï¿½ï¿½ê§ï¿½ï¿½ï¿½ï¿½ï¿½ä¸ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½òµä£ï¿½è«ï¿½ï¿½ï¿½ï¿½òµï¿½ï¿½ï¿½ãµï¿½ï¿½ï¿½è¡ï¿½û¼æ´ïµ½99����ôªï¿½ï¿½í£ï¿½ï¿½ï¿½ñ¡ï¿½ï¿½ï¿½ï¿½ñµï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½28����ôªï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ë¹ï¿½ë¾ï¿½ï¿½ï¿½ï¿½æ¶ï¿½ï¿½ï¿½ï¿½õ·ï¿½ä¿ï¿½ê¡£í¬ê±ï¿½ï¿½07���ç·ï¿½ï¿½ï¿½ã»ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ë»ï¿½ï¿½ï¿½ï¿½ä´ï¿½ï¿½õ¹ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ò»ð©ï¿½ó·ï¿½î´×°ï¿½þ»ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ê±ï¿½þ·ï¿½ï¿½ï¿½è¡ï¿½â£¬ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½é¡ï¿½

������20xx��9�â¿ï¿½ê¼ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½òµï¿½ï¿½ï¿½í·ï¿½ï¿½ï¿½ï¿½ï¿½òµï¿½ï¿½ï¿½ó·ï¿½ê±ï¿½ï¿½ï¿½ï¿½èºó£¬·ï¿½ï¿½ï¿½ï¿½îµï¿½ï¿½ï±ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½îªòµï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ö¤ï¿½ï¿½ï¿½ï¿½ö¹1*����û¼æ°ï¿½ï¿½ï¿½îµï¿½ï¿½ï¿½ï¿½ï¿½ê·ï¿½ï¿½ï¿½ö¤95������ö¤òµï¿½ï¿½ï¿½ú¹ï¿½ï¿½ê¹ï¿½ï¿½ï¿½ï¿½ï¿½äºï·ï¿½è¨ï¿½ï¿½ãµï¿½î¬ï¿½ï¿½ï¿½ï¿½í¬ê±ò²ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ë¹ï¿½ë¾ï¿½ä³ï¿½ï¿½å¶è¡ï¿½

������òµï¿½ï¿½ï¿½ï¿½ï¿½ï¿½òªï¿½é¼ï¿½ï¿½ó²¿·ï¿½ï¿½ï¿½é£ï¿½ï¿½í·ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½î¬ï¿½þ¡ï¿½ï¿½ï¿½ï¿½à£¬ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ö®ï¿½ï¿½ï¿½à»¥ï¿½ï¿½ï£ï¿½ï¿½ï¿½ï¿½ü·ï¿½ï¿½ï¿½ï¿½ï¿½òµï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½è¥ï¿½ï¿½20xx�꣬��òµï¿½í·ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½åµï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ëµï¿½ç²ï¿½ï¿½ï¿½ï¿½ä£ï¿½ï¿½ï¿½ï¿½ãµï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½è«ï¿½çµï¿½ò»î»ï¿½ä£ï¿½ã¿ï¿½ï¿½ï¿½ï¿½òµï¿½ï¿½òªï¿½ï¿½ï¿½ï¿½ò»ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½òµï¿½ï¿½ï¿½í·ï¿½ï¿½ï¿½ï¿½å»ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ì¬ï¿½ï¿½ï¿½ï¿½ï°ï¿½ï¿½ï¿½ë³ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½1*�����������������ã¿ï¿½ï¿½ä¹ï¿½å¯ò²ï¿½ï¿½ò»ï¿½ï¿½è½ï¸ï¿½ï¿½óµä¹ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ç°ï¿½ï¿½ïµï¿½ï¿½ï¿½ï¿½ï¿½ð¸ï¿½ï¿½ù´ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½âºï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ð©ï¿½ï¿½ï¿½ï¿½òªï¿½ï¿½ï¿½ìºí¿í·ï¿½ï¿½ï¿½ï¿½üµï¿½ï¿½ï¿½ï²ï¿½ï¿½ï¿½ï¿½ï¿½é£ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ë´ï¿½òµä·ö¹ï¿½ð­ï¿½ï¿½ï¿½ï¿½è·ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½è¹ï¿½å¯ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ë³ï¿½ï¿½ï¿½ï¿½é¡ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ö£ï¿½ëµï¿½ï¿½ò»ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ç¿ï¿½ï¿½ä£ï¿½ï¿½îºî¹ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ä³ò»ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½üµï¿½ï¿½ï¿½ï¿½ï¿½éµä£ï¿½í¨ï¿½ï¿½ï¿½ï¿½òµï¿½ï¿½ï¿½ï²å»ï¿½ï¿½ï¿½ï¿½ï¿½òµï¿½ï¿½ï¿½ä²ï¿½ï¿½ï½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½òµï¿½ï¿½ï¿½í·ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ú²ï¿½ï¿½ï¿½ï¿½ú²ï¿½ï¿½à»¥ï¿½ï¿½ï£ï¿½í¬ê±ò²ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¹ï¿½ë¾ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½åµä¹ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½îªï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ë¾ï¿½ï¿½ï¿½ï¿½ï¿½û£ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ø²ï¿½ï¿½å·ï¿½ï¿½å¹ï¿½ë¾ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ïºí¶ï¿½ç·ï¿½ñ¿í»ï¿½ï¿½ä´ß¿î¹¤ï¿½ï¿½ï¿½ï¿½

�������๤�����������������ï¶ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ëºü´ï¿½ï¿½ï¿½ï¿½ß£ï¿½ï¿½ï¿½ï¿½ç£ï¿½ï¿½ï¿½ò»ð©ï¸ï¿½ú·ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ä»ï¿½ï¿½ç²ï¿½ï¿½ï¿½ï¿½ã£ï¿½ï¿½ï¿½òµï¿½ï¿½ï¿½í·ï¿½ï¿½ç¸ºï¿½å¹ï¿½ï¿½ê´ï¿½ï¿½ï¿½ð´ï¿½ï¿½â¥ï¿½ï¿½ï¿½ö±ï¿½ï¿½ï¿½ä¼ï¿½é¡¢ï¿½à¶½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½í¨ï¿½ï¿½ï¿½ï¿½ò»ï¿½ï¿½ä¹ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ò²ï¿½ï¿½ï¿½ý±ï¿½ï¿½ï¿½ï¿½êµï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ê±ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ð¸ä½ï¿½ï¿½ï¿½ï¿½ï¿½09�걣���í¬ï¿½ï¿½ï¿½ï¿½ç©ï¿½ï¿½ï¿½ï¿½ï¿½ð£ï¿½ï¿½ï¿½òµï¿½ï¿½ï¿½í·ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½òªï¿½ï¿½ï¿½ï¿½ï¿½ã£ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ë±ï¿½ï¿½ï¿½ï¿½í¬ï¿½ï¿½ï¿½î¡¢ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½×¼ï¿½ô¼ï¿½ï¿½ï¿½ï¿½ëµï¿½ï¿½þ¶ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ü·ï¿½ï¿½ó±ï¿½ï¿½ï¿½ä»ï¿½ï¿½ï¿½ï¿½ô£ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ãµï¿½ï¿½ï¿½é±ï¿½ï¿½à¹¤ï¿½ï¿½ï¿½ï¿½

�����������ç¶ï¿½1*���òµï¿½ï¿½ï¿½ï¿½ï¿½ï¿½èµï¿½ï¿½ï¿½í³ï¿½ï¿½ï¿½ï¿½ï¿½â£ï¿½ï¿½ï¿½ï¿½îµï¿½ï¿½é¹²ï¿½ï¿½ï¿½åµï¿½ï¿½ï¿½ï¿½80�ý£ï¿½ï¿½õ»ï¿½78�ý£ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ëµòµï¿½ï¿½ï¿½ï¿½ï¿½ï¿½òµï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½îª91��������������â£ï¿½í¶ï¿½ß½ó´ï¿½ï¿½ä´ï¿½ï¿½ï¿½ò²ö»ï¿½ï¿½òµï¿½í·ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ò»ï¿½ï¿½ï¿½ï¿½òªï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ò»ï¿½ï¿½ï¿½ï¿½ï¿½í¶ï¿½ß»ï¿½ï¿½ü£ï¿½è«ï¿½ê¹²ï¿½æ½ó´ï¿½í¶ï¿½ï¿½130����������ð§í¶ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½å¹ï¿½ë¾í¶ï¿½ï¿½43����í¶ï¿½ß½ó´ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½îª98%����ò»ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½í¡ï¿½

客服部年终总结ppt篇二十六

����20xx��è£ï¿½ï¿½ò¿í·ï¿½ï¿½ï¿½ï¿½ú¹ï¿½ë¾ï¿½ìµ¼ï¿½ä´ï¿½ï¿½ï¿½ö§ï¿½öºí¸ï¿½ï¿½ï¿½ï¿½åµï¿½ï¿½å½ï¿½ï¿½ï¿½ï¿½ï¿½â£ï¿½ï¿½ú²ï¿½ï¿½ï¿½ô±ï¿½ï¿½å¬ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½â£ï¿½ï¿½ï¿½ï¿½ï¿½ñ§ï°ï¿½ï¿½òµï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½öªê¶ï¿½ï¿½ï¿½ï¿½î»ö°ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ó´ï¿½òµï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ìµ¼ï¿½ï¿½ï¿½ï¿½ä¸ï¿½ï¿½î¹¤ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ê±ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½üµï¿½ï¿½ï¿½ï¿½ï¿½ï¿½þ¡ï¿½í¶ï¿½ß¡ï¿½ï¿½ø·ãµï¿½òµï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ä¾ï¿½ï¿½ï¿½ï¿½ß´ù´ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½æ£ï¿½ë³ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½è¶ï¿½ï¿½ä¸ï¿½ï¿½ï¿½ä¿ï¿½ê¼°ï¿½æ»ï¿½ï¿½ï¿½

������ö¹ï¿½ï¿½20xx��x��x�õ¹ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½312������������װ������171��������װ���鷿126��������װ������ñºï¿½ï¿½106������î»ï¿½ï¿½ï¿½ï¿½218����

������������òªï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½

����

����ã¿ï¿½ï¿½ï¿½ï¿½ð´ï¿½ï¿½ï¿½í»ï¿½ï¿½ï¿½ï¿½ï¿½öµï¿½ï¿½ó´ï¿½ï¿½ï¿½â¼ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½â¼òµï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½í¶ï¿½ß¼ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½î£¬ï¿½ï¿½ð­ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ê±ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ç»°ï¿½ø·ï¿½òµï¿½ï¿½ï¿½ï¿½ï¿½û¼ï¿½ï¿½ñ´ï¿½ï¿½ï¿½ç§ï¿½î¡£

����

��������è£ï¿½ï¿½ò²ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½í»ï¿½ï¿½ï¿½ï¿½å¸ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½í¨öªô¼20��î¡ï¿½ï¿½ï¿½ï¿½ï¿½_����í¨öªï¿½û¼ï¿½968��������í¨öªï¿½â·¢ï¿½ï¿½ê±ï¿½ï¿½ï¿½ê¾¡ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ã´ï¿½×¼è·ï¿½ï¿½í¬ê±ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½í¨öªï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ø½ï¿½ï¿½í¹ï¿½ï¿½ï¿½ï¿½ï¿½

����

����20xx��x��x��ö®ç°ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½86����â©ï¿½ï¿½ï¿½ï¿½î¬ï¿½þ¹ï¿½ï¿½ï¿½ï¿½ï¿½ïµï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ë¾ï¿½ï¿½ï¿½ì²ï¿½î¬ï¿½ï¿½ï¿½ï¿½é»øµï¿½28�ý£ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½32%��8��18���ôºó¹²µý½ï¿½ï¿½í»ï¿½í¶ï¿½ï¿½ï¿½ï¿½ï¢ï¿½õ±ï¿½ï¿½ï¿½40�ý£ï¿½í¶ï¿½ß´ï¿½ï¿½ï¿½ï¿½ï¿½204�ý¡ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ë¾ï¿½ï¿½ï¿½ì²ï¿½î¬ï¿½ï¿½ï¿½ï¿½é»øµï¿½88�ý£ï¿½òµï¿½ï¿½í¶ï¿½ß±ï¿½ï¿½ï¿½î¬ï¿½ï¿½ï¿½ï¿½43%���ò²ï¿½ï¿½å»ø·ï¿½78�ý£ï¿½ï¿½ø·ï¿½ï¿½ï¿½89%������î¬ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½70%��

�����ä¡ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½í¸ë®ï¿½â¹ê´ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½

����20xx��x��x�õµï¿½ï¿½ï¿½ï¿½ï¿½í¸ë®ï¿½â¹ê¹ï¿½ï¿½ï¿½ï¿½43��òµï¿½ï¿½ï¿½æ²ï¿½ï¿½ï¿½ê§ï¿½ï¿½ï¿½ú¹ï¿½ë¾ï¿½ìµ¼ï¿½ï¿½ö¸ï¿½ï¿½ï¿½â£ï¿½ï¿½ò¿í·ï¿½ï¿½ï¿½ï¿½ï¿½ò»ê±ï¿½ï¿½ï¿½ï¿½ïµòµï¿½ï¿½ï¿½ï¿½îªòµï¿½ï¿½ï¿½ìµï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½æ·ï¿½ï¿½ï¿½âºï¿½ï¿½ö»ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½òµï¿½ï¿½ì¸ï¿½ð£ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ã»ï¿½ï¿½ï¿½æ·ï¿½ï¿½ï¿½ûµö²ï¿½ï¿½ï¿½ï¿½ï¿½

����

�����ò²ï¿½ï¿½å¹ï¿½ï¿½ï¿½ï¿½ï¿½ô±ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½õ³ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½í¬ê±ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ß½ï¿½ð¡ï¿½ï¿½òµï¿½ï¿½ï¿½ï¿½ï¿½ð£ï¿½ï¿½ñ¼ï¿½ï¿½ï¿½ï¿½ï¿½í»ï¿½ï¿½ï¿½ï¿½ï¿½òµï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ðµï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½é£¬ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ð¡ï¿½ï¿½ï¿½ï¿½òµï¿½ï¿½ï¿½ï¿½ï¿½ä·ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ë®æ½ï¿½ï¿½

������ö¹ï¿½ï¿½20xx��x��x���ò²ï¿½ï¿½å¶ï¿½ð¡ï¿½ï¿½ï¿½ï¿½×¡òµï¿½ï¿½ï¿½ï¿½ï¿½ðµï¿½ï¿½ë»§ï¿½ï¿½ï¿½ï¿½ï¿½ß·ï¿½38������������òµï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½38�ý¡ï¿½ï¿½ï¿½ï¿½ï¿½ã³ï¿½ð¡ï¿½ï¿½òµï¿½ï¿½ï¿½ï¿½ï¿½ò²ï¿½ï¿½åµä½ó´ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ê´ï¿½90%���ó´ï¿½ï¿½ç»°ï¿½ï¿½ï¿½þµï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ê´ï¿½75%���ø·ã¹ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ê´ï¿½80%��

����

���������æ¼ï¿½ï¿½ï¿½ï¿½ï¿½òµï¿½ï¿½ï¿½ï¿½ï¿½ï¿½312�ý£ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½òµï¿½ï¿½ï¿½ï¿½ï¿½óµï¿½ï¿½ï¿½ï¿½ï¿½

����

����ð­ï¿½ï¿½ï¿½ï¿½ï¿½ï½ï¿½ï¿½é³ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½×¡ô°ï¿½ï¿½ï¿½ï¿½òµï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ë¿ï¿½ï¿½õ²é¹¤ï¿½ï¿½ï¿½ï¿½

����îª10��òµï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ë»ï¿½ï¿½ï¿½ç¨ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ãµï¿½ï¿½ï¿½ï¿½ú»ï¿½ï¿½ú±ï¿½ï¿½ö¤ï¿½ï¿½ï¿½ï¿½

����

��������òµï¿½ï¿½ë¾ï¿½î¾­ï¿½ï¿½ï¿½ä¶ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ö³ï¿½ö¸ï¿½ï¿½ï¿½â£ï¿½ï¿½ò²ï¿½ï¿½å´ó¿í·ï¿½ï¿½ï¿½ô±ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½òµï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ä¸ï¿½ï¿½î£¬ï¿½ï¿½ï¿½ï¿½òµï¿½ï¿½ô±ï¿½ä¹ï¿½í¨ï¿½ï¿½ï¿½é£ï¿½ï¿½ï¿½ï¿½ï¿½òµï¿½ï¿½ï¿½ï¿½ï¿½ä¸ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ú¹ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ù½ï¿½ï¿½ï¿½ï¿½øµä·ï¿½ï¿½é·ï¿½ï¿½ï¿½ï¿½ûºï¿½öªê¶ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ë½ï¿½îªïµí³ï¿½ï¿½ï¿½ï¿½ñµñ§ï°ï¿½ï¿½

��������ô±ï¿½ï¿½ï¿½ï¿½ò»ï¿½ï¿½ë¼ï¿½ï¿½ï¿½ï¿½ê¶ï¿½ï¿½ï¿½ã¡¢ï¿½ô¹ï¿½ï¿½ï¿½ã»ï¿½ï¿½_�ä¶ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ò»ï¿½ï¿½ï¿½ô¹ï¿½ë¾ï¿½ï¿½ï¿½ï¿½ï¿½ã½£ï¿½ï¿½ï¿½ï¿½ï¿½òµï¿½ï¿½õ¹ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½é³ï¿½ï¿½ï¿½ï¿½ï¿½ï£ï¿½ï¿½ï¿½ï¿½ï¿½å¶ó£ï¿½ï¿½ñ²ï¿½ï¿½ï¿½ô±ï¿½ï¿½ï¿½ï¿½ò»ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½òµï¿½ï¿½ï¿½ï¿½öªê¶ï¿½ï¿½ï¿½õ¿õ°ï¿½ï¿½ï¿½ñµï¿½ï¿½ò»ï¿½ï¿½ï¿½ï¿½ò»ï¿½ï¿½ï¿½ï¿½òµï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ê¶ï¿½ï¿½ï¿½å¶ó¡ï¿½

���������ð´ï¿½ï¿½úµä²ï¿½ï¿½ã¡¢ï¿½ï¿½ï¿½öµï¿½ï¿½ï¿½ï¿½â¼°ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ü½ï¿½ï¿½ï¿½ï¿½â£ï¿½

����ò»ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ò²ï¿½ï¿½å¾ï¿½î´ï¿½ï¿½ï¿½ï¿½×¨òµï¿½ï¿½ï¿½ï¿½òµï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ñµï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½òµï¿½ï¿½ï¿½ï¿½ï¿½öªê¶ï¿½ï¿½ï¿½ï¿½ïµí³ñ§ï°ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½æ·¶ï¿½ï¿½ï¿½ï¿½í¨ï¿½ï¿½ï¿½ï¿½ò²òªï¿½ï¿½ò»ï¿½ï¿½ï¿½ï¿½ç¿ï¿½ï¿½

��������òµï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½â©ï¿½ï¿½ï¿½ìµä¹ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ê±ï¿½ï¿½

����������òµï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½è¡ê±ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ê½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½æ£ï¿½ï¿½ï¿½òµï¿½ñµï¿½ï¿½ï¿½òµï¿½ï¿½ï¿½ß½ï¿½1����î´ï¿½ï¿½1����ë®ï¿½ï¿½ï¿½ô¤ï¿½ï¿½ï¿½ï¿½ï¿½ã²ï¿½ï¿½ï¿½òµï¿½ï¿½49����î´ï¿½ï¿½7����

�����ä¡ï¿½ï¿½í·ï¿½ï¿½ï¿½ï¿½ï¿½ñ¹ï¿½ï¿½ï¿½ï¿½ô±ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ê¼ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½è²»ï¿½ï¿½ï¿½ï¿½ß¡ï¿½

�����塢�í·ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½é·±ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ñ§ï¿½ï¿½ï¿½ï¿½ä¹ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½æ·¶ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½è½ï¿½ï¿½ä¹ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ß¹ï¿½ï¿½ï¿½ð§ï¿½ê£ï¿½ï¿½ò»¯¹ï¿½ï¿½ï¿½ï¿½ñ¶è¡ï¿½

����������ð¡ï¿½ï¿½ï¿½ä¾ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½è£¬ï¿½ï¿½õ¹ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ê½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ö¯òµï¿½ï¿½ï¿½ï¿½ï¿½ä»ï¿½ï¿½ï¿½ï¿½ö»î¶¯ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½î´ï¿½ï¿½ö¯ï¿½ï¿½õ¹ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½

�����õºï¿½ï¿½ï¿½ï¿½ï¿½å¬ï¿½ï¿½ï¿½ï¿½ï¿½ò¼°¹ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ë£º

�����ò²ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½õ·ñ¼ï¿½ï¿½õ³ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ä»ï¿½ï¿½ï¿½ï¿½ï£ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ç¿ô±ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ñµï¿½ï¿½ö¸ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ò»ï¿½ï¿½ï¿½ï¿½è·ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½æ£ï¿½ç¿ï¿½ï¿½ï¿½ï¿½ï¿½å¹ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½éºí·ï¿½ï¿½ï¿½æ·¶ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ä¿ï¿½ê¡¢ô¤ï¿½ï¿½í¹ï¿½ï¿½ï¿½ï¿½æ»ï¿½ï¿½ï¿½ê±ï¿½ï¿½ï¿½ã¸ï¿½ï¿½î¹¤ï¿½ï¿½ï¿½ï¿½

����ò»ï¿½ï¿½ï¿½ô²ï¿½ï¿½ï¿½ô±ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½î§ï¿½ï¿½ï¿½ï¿½ï¿½ý½ï¿½ò»ï¿½ï¿½ï¸ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½è·ï¿½ï¿½

����������ç¿ï¿½ï¿½ñµï¿½ï¿½ï¿½ï¿½ö¤ï¿½ï¿½ï¿½ï¿½ô±ï¿½ï¿½ê¤ï¿½ï¿½ï¿½ï¿½ó¦ï¿½ï¿½î»ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ß·ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½

��������ç¿ï¿½ï¿½ï¿½ï¿½ï¿½å¹ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½é¹ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½

�����ä¡ï¿½ï¿½ï¿½ç¿ï¿½ô¸ï¿½ï¿½ï¿½ï¿½ï¿½ï¢ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½×´ï¿½ï¿½ï¿½ä¸ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¢ï¿½ï¿½í¨ï¿½ï¿½×¼è·ï¿½ï¿½

�����塢í¨ï¿½ï¿½ï¿½ï¿½ï¿½åµï¿½ï¿½õ³ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½åºï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ô¼ï¿½ï¿½ï¿½ñ§ï°ï¿½ï¿½óªï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ú¹ï¿½ï¿½ï¿½ï¿½ð¶ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ú¶ï¿½ï¿½ï¿½ï¿½ð³é³ï¿½ï¿½ï¿½ï¿½ä·ï¿½î§ï¿½ï¿½ï¿½ã²ï¿½ï¿½ï¿½ô±ï¿½ï¿½ï¿½ï¿½ï¿½ö¡ï¿½ï¿½ï¿½ï¿½åµï¿½ï¿½ö²ï¿½ï¿½ï¿½ð¾ï¿½ñ¹ï¿½ï¿½ì«ï¿½ó¡±µä³ï¿½êµï¿½ðºí±ï¿½ï¿½ï¿½ï¿½óµä³é¾í¸ð¡ï¿½

������������ñ§ï°ï¿½ï¿½ñ§ï¿½ï¿½ï¿½ï¿½ä¹ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ì¹æ·¶ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½è½ï¿½ï¿½ä¹ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ß¹ï¿½ï¿½ï¿½ð§ï¿½ê¡ï¿½

�����ߡ�����ð¡ï¿½ï¿½ï¿½ä¾ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½è£¬ï¿½ï¿½õ¹ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ê½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ö¯òµï¿½ï¿½ï¿½ï¿½ï¿½ä»ï¿½ï¿½ï¿½ï¿½ö»î¶¯ï¿½ï¿½í¬ê±ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½õ¹ï¿½ï¿½ï¿½ï¿½ï¿½ã¸ï¿½ï¿½ï¿½ï¿½ð³ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½

��������������20xx�꣬�ò²ï¿½ï¿½å¹ï¿½ï¿½ï¿½ï¿½ú¹ï¿½ë¾ï¿½ìµ¼ï¿½ï¿½è«ï¿½ï¿½ö§ï¿½ö£ï¿½ï¿½ú¸ï¿½ï¿½ï¿½ï¿½åµä´ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ô¼ï¿½ï¿½ï¿½ï¿½ï¿½ô±ï¿½ï¿½ï¿½ä¹ï¿½í¬å¬ï¿½ï¿½ï¿½â£ï¿½ï¿½ï¿½è»è¡ï¿½ï¿½ï¿½ï¿½ò»ï¿½ï¿½ï¿½ä³é¼ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ã»ï¿½ï¿½ï¿½ï¿½è«ï¿½ïµ½ï¿½ï¿½ë¾ï¿½ï¿½òªï¿½ï¿½ï¿½ï¿½ï¿½è½ï¿½ï¿½ï¿½òµï¿½ï¿½ï¿½ï¿½ë®æ½ï¿½ï¿½×¼ï¿½ï¿½ï¿½ï¿½ò»ï¿½î¾ï¿½ï¿½ë£¬ï¿½ï¿½ï¿½ç½ï¿½ï¿½ò»ï¿½ï¿½ï¿½ï¿½ç¿ñ§ï°ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½òµï¿½ï¿½ë¾ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ö±ï¿½ï¿½ï¿½ìµ¼ï¿½â£ï¿½ï¿½ï¿½ï¿½ý¹ï¿½ï¿½ò¡ï¿½é½ï¿½ï¿½ê¡ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ð¹ï¿½ï¿½ï¿½òµï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ß¡ï¿½ï¿½ï¿½ï¿½æ¼°ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ð¡ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ê±ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ô¼ï¿½ï¿½îªòµï¿½ï¿½ï¿½á¹©ï¿½æ·¶ï¿½ï¿½ï¿½ï¿½ý¡ï¿½ï¿½ï¿½ð§ï¿½ä·ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ã½ó´ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½îªòµï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½êµï¿½.������ð·ï¿½î§ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½òµï¿½ä·ï¿½ï¿½ï¿½æ·ï¿½ê¡ï¿½